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HeliServicesNZ Fox & Franz

Franz Josef, New Zealand
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About HeliServicesNZ Fox & Franz
Glaciers are one of nature’s most breathtaking spectacles. Fox Glacier and Franz Josef are internationally-renowned glaciers that attract visitors from around the world every year. Fly up over the ice, and see pinnacles, crevasses, seracs, and the deep blue ice of glacier country. Walk-ins welcome.
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simana3493 wrote a review May 1
Cambridge, New Zealand16 contributions25 helpful votes
We had already had a fabulous day on a glacier hike when the next day dawned equally still and sunny and we decided we couldn't pass up the opportunity for another flight. So we decided to do the Grand Tour visiting Franz Josef, Fox and Tasman glaciers as well as spectacular Mt Tasman and Mt Cook complete with a landing on Fox glacier which was incredible. The kids are still raving about it! Our pilot was fantastic and really informative and took some great photos for us on the glacier. The weather made this one out of the box and we are so happy we did it. Let's hope our kids kids will still be able to see these amazing glaciers!
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Date of experience: April 2022
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Response from HeliServices, General Manager at HeliServicesNZ Fox & Franz
Responded 3 weeks ago
Than you simana3493 for such wonderful feedback and a 5 star rating to boot. I am pleased you were able to take a scenic flight as well as the hike, two equally amazing activities.Thank you so much for for flying with us at HeliServices.NZ Fox and Franz Josef.
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Clozzie wrote a review Apr 2022
Richmond, New Zealand59 contributions28 helpful votes
+1
A truly wonderful trip, something to tick off the bucket list. Our family of four thoroughly enjoyed this experience and are still buzzing from it! Our flight covered both the Fox and Franz Joseph glaciers, with a snow landing at the top. The views were amazing and our pilot was friendly and knowledgeable. We felt safe at all times, and had a smooth flight without any bumps. While you can see the Glacier's from.a distance from the DOC walkways nothing bets the experience of low level flying over them and landing on the snow.
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Response from HeliServices, General Manager at HeliServicesNZ Fox & Franz
Responded 3 weeks ago
Thank you so much Clozzie, for such a fantasy review and 5 star rating. It is certainly true, that nothing beats the experience of flying over the glaciers up close and personal. I am pleased you felt safe at all times and your experience with HeliServices.NZ still has you “buzzing”
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Michelle H wrote a review Apr 2022
Wellington, New Zealand135 contributions10 helpful votes
What a true highlight, bucket list adventure for us, stunning morning in Franz Joseph, weighed in, hopped in and flew the stunning Glacier friendly informative pilot, commentary excellent, we were suppose to land on the snow but it was to windy, it didn't take away from the flight at all, highly recommended, it's a must in my book, thank you 😀 highlight for sure.
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Response from HeliServices, General Manager at HeliServicesNZ Fox & Franz
Responded 4 weeks ago
Thank you so much D174R for the excellent 5 star rating and fantastic feedback. I am pleased you enjoyed your flight experience so much and thank you for your recommendation.
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Kay Jay wrote a review Jan 2022
Auckland, New Zealand2 contributions
We booked a helicopter flight over Franz Josef and Fox Glacier without the glacier landing. We booked a deal which included one night hotel stay, one activity and a heli flight. On the day of flight weather was not great so they could not fly which was understandable. However when we requested refund they offered us vouchers which we can use later on. The vouchers were not useful for us since we had to leave that day to our next destination and we were not planning to come back to Franz Josef in near future (we are from Auckland). Apparently as per deals terms it was non-refundable. Thats why I recommend future traveler to read the fine prints and make sure they refund due to flight cancellations due to weather. Franz Josef weather is so unpredictable, even in full summer it can rain over there so don’t buy non refundable deals. My other recommendation is to book flight with flight operators who have operations in various other spots possible eg Queenstown, Mt. Cook etc so if the weather is bad in Franz Josef you can use your tickets else where or get a refund. I would also recommend to do a quick internet search regarding flight operator just in case you find any interesting information. Apart from this the manager at Heliservices was accommodating in providing flexible vouchers as per the “deal”.
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Date of experience: January 2022
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Response from HeliServices, General Manager at HeliServicesNZ Fox & Franz
Responded 4 weeks ago
Thank you "Intothe.." for your review following your visit to Glacier Country, on the package deal. We put a lot of thought into changing weather conditions and what we can do should the weather be unsuitable and all options are exhausted. A voucher valid for the next 12 months can be used by the package purchaser, or can be passed on to family and/or friends to ensure the best possible opportunity to use at another time. Please let us know if you are unable to return but you have someone else that can take up the offer in your place. We really appreciate kiwi traveller's taking up the very good package deals on offer and will always do our best to accommodate.
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Kevin K wrote a review Jan 2022
Timaru, New Zealand21 contributions5 helpful votes
Rachel , our pilot gave us an experience of a life time. The staff are all very professional and totally safety conscious. This exertion is totally reliant on the weather and this was our second attempt at it. We chose the option of landing on the glacier in perfect conditions and glad we did it. Rachel's knowledge and statistics of the glacier was very impressive. This is a must do.
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Date of experience: January 2022
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Response from Michael N, General Manager at HeliServicesNZ Fox & Franz
Responded Jan 11, 2022
Thank you so much Kevin K for such an awesome review and 5 star rating. I am totally wrapped this was a "must do" for you. Thank you for praising our staff as professional and safety conscious which we instill into all our staff training and re-training schedule. And thank you for being impressed on Rachels knowledge of our region. From all of us at HeliServices.NZ, thank you for choosing us.
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