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Nova Travel Services Tours

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Address: Bugibba, Island of Malta SPB 04, Malta
Phone Number: (+356) 21585626
Website
Fee: Yes

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forgot to pick us up but gave us the money back

we were supposed to go to Gozo on Monday morning and we waited at the pick up location for 40 minutes and nobody came. we went to the office where they said that the lady in the... read more

1 of 5 starsReviewed March 8, 2016
Katarina E
,
Ljubljana, Slovenia
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5 Reviews from our TripAdvisor Community

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Showing 4: English reviews
Ljubljana, Slovenia
Level Contributor
74 reviews
46 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed March 8, 2016

we were supposed to go to Gozo on Monday morning and we waited at the pick up location for 40 minutes and nobody came. we went to the office where they said that the lady in the office at the HQ forgot to inform the driver. nevertheless they were very kind and gave us the money back straight away. my... More 

Helpful?
Thank Katarina E
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 24, 2015

6 weeks after returning home, they took money off my credit card. Reported it as fraud, and contacted the company, only to swap hostile emails with their MD. They did (after chasing) return my money, but refused to compensate me for my time and expenses chasing this up (international calls)

Helpful?
Thank adamandsophiesdad
Norfolk
Level Contributor
165 reviews
44 attraction reviews
common_n_attraction_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed June 20, 2015

We booked a day trip to Gozo, at the shop in St. Julians. We were collected on time from the pick up point, and made a few more pick ups before making our way to the ferry terminal. The minibus driver showed us where he would collect us later, and we were left to make the ferry crossing. There was... More 

Helpful?
Thank gorby321
Liverpool
Level Contributor
60 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 118 helpful votes
1 of 5 stars Reviewed November 10, 2011

Nova Travel near the centre of Buggiba / Qwara, seemed a cheap enough place to hire a car for a 1 day excursion around Malta. Having paid the fees and left my credit card details as deposit, the vehicle was waiting for me outside my hotel at 9am the next morning. It wasnt a new vehicle, and it had seen... More 

Helpful?
29 Thank blueboybrian

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?