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Review Highlights
I'll never use Groome Transportation again

I used Groome about a week ago as I needed to get to Chattanooga from the airport in Nashville... read more

Reviewed September 14, 2018
Sandy M
POOR costumer support and reservation services

Groome transport in Macon, GA is just one way to get to Atlanta Hartsfield Airport without the... read more

Reviewed June 26, 2016
Warner Robins, Georgia
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  • Excellent40%
  • Very good0%
  • Average0%
  • Poor20%
  • Terrible40%
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Richmond, VA
+1 804-222-7226
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Reviews (20)
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Reviewed April 22, 2019 via mobile

Flight was delayed. Groome would not refund my money... they offered to pick me up 5 hours later. Condescending lady at Groome didn't make the $64 loss hurt any less. Will never give then my business again.

Date of experience: April 2019
Thank clocarla
Reviewed September 14, 2018

I used Groome about a week ago as I needed to get to Chattanooga from the airport in Nashville. I'm always somewhat reluctant to write a poor review, but I feel I'd be very remiss if I didn't write about my experience with Groome. First,...More

Date of experience: September 2018
Thank Sandy M
Reviewed June 8, 2018 via mobile

Wonderful people to travel with. Very courteous. I had to use them in an emergency situation and couldn't have asked for better service!

Date of experience: June 2018
Thank ellanaw2622
Reviewed April 26, 2018

My husband & I flew back from Rome to Richmond, VA. We had arranged to be picked up by Groome at Richmond Airport at 5:00pm however our flight was delayed by 9 hours due to bad weather. We got to Richmond at 2:00AM and our...More

Date of experience: May 2017
Thank Carol V
Reviewed September 19, 2017

My flight was cancelled, so the Groome Transportation service I had reserved from the Atlanta airport to my hometown had to be rescheduled quickly. Unfortunately, I found that the website does not allow rescheduling - only cancellation. The website for my Groome center actually said...More

Date of experience: September 2017
Thank chagebak
Reviewed July 10, 2017

Attended my niece's wedding in Athens, GA. Flew into ATL, picked up shuttle right outside airport door. Bus left on time and delivered us right to our hotel in Athens. The return trip was just as good. Drivers were friendly, courteous and professional. So much...More

Date of experience: July 2017
Thank Janice L
Reviewed February 22, 2017 via mobile

First time using Groome to get from the Atlanta airport to Macon. It was fabulous. So easy and convenient. Picks up right at the front door and was super clean. Driver was really nice and efficient. Easier than trying to rent a car and driving...More

Date of experience: February 2017
1  Thank 77Ricky
Reviewed November 19, 2016 via mobile

Groome's is the worst shuttle service I have ever taken! The drivers are reckless and they charge a ridiculous amount. They are ALWAYS behind schedule. I typically wait 20 to 30 mixtures for the shuttle. I was running late due to road construction and lane...More

Date of experience: November 2016
2  Thank K H
Reviewed October 21, 2016

The customer service at the Macon office is execrable. You are required to make reservations now, so I did, but within 24 hours needed to cancel it. They do allow cancellations and refunds, but GOOD LUCK in getting anyone to return voicemails or emails on...More

Date of experience: October 2016
2  Thank maryH7429CL
Reviewed June 26, 2016

Groome transport in Macon, GA is just one way to get to Atlanta Hartsfield Airport without the hassles of driving all the way and looking for parking. However, since Groome does not have a competition, their costumer support especially phone reservation is POOR!!! Whoever picks...More

Date of experience: June 2016
1  Thank felinefrannie
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