Carriage House Salon

Carriage House Salon, Cambridge: Hours, Address, Carriage House Salon Reviews: 2/5

Carriage House Salon
2
9:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 7:00 PM
Wednesday
10:00 AM - 7:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 7:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
11:00 AM - 5:00 PM
What people are saying
Lovetotravel352
By Lovetotravel352
Ehh
Apr 2012
I have been here twice in the past week and I have to say both have been enjoyable experiences. I was really worried about reading Yelp reviews (I had two coupons) but here is my review... THE FIRST TIME I bought a Bloomspot voucher for a Brazilian wax - $35 FOR BRAZILIAN WAX ($65 VALUE) The only problem was they told me my appointment was at 11:30 (I knew it was at 11) but they said they would work hard to get me in earlier. After 10 minutes of waiting I then received a phone call from the salon (while I was sitting there) asking if I was coming to my appointment. Basically, they thought I was the 11:30 appointment (?) but needless to say I was in around 11:15. Not the end of the world, but annoying nonetheless. Mary Anne was great and very friendly and the wax wasn't bad but I felt like she kept going over the same spots again and again...although it could have been me/my hair/skin, etc. It wasn't a bad experience but I am not sure I'll be going back. THE SECOND TIME I bought a Groupon voucher for a Spa mani-pedi For $50, you get a spa mani-pedi package (a $140 total value) that includes the following: * Spa mani-pedi (an $80 value) * Paraffin hand treatment (a $25 value) * Paraffin foot treatment (a $35 value) I had read all the reviews about people's experiences, but maybe Carriage House is reading them because mine was great! I had Dalia who was wonderful. I agree with other reviews (only one Pedi chair near the corner) but I was very comfortable. Pedi and foot paraffin were great as were Mani and hand paraffin! I had no problems receiving everything that the Groupon said! I live in Brookline and have had trouble with parking both times (metered parking was limited and the parking lot was expensive at $10) so don't know if I will return but all in all had a great experience.

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2.0
2 reviews
Excellent
0
Very good
0
Average
1
Poor
0
Terrible
1

Gwen C
Cambridge, MA1 contribution
Bad customer service
Sep 2012 • Solo
There was a misunderstanding about my appointment time -- I thought it was 3:30, they said 3:00). I listened to a voice mail confirming the time as 3:00, and called to say I would need to reschedule or be late. The response was very disappointing. They said since I was using a "voucher" (I had a groupon) that I could not reschedule, even though I am pretty sure the mistake was on their part as the notes I had from the day I scheduled said 3:30. I would understand a fee for rescheduling, or would have been happy with a more limited service if I came late, but it seems more than rigid to forfeit the entire cost of the visit. I'll look for other options next time.
Written September 28, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lovetotravel352
Leominster, MA473 contributions
Ehh
Apr 2012 • Solo
I have been here twice in the past week and I have to say both have been enjoyable experiences. I was really worried about reading Yelp reviews (I had two coupons) but here is my review...

THE FIRST TIME

I bought a Bloomspot voucher for a Brazilian wax - $35 FOR BRAZILIAN WAX ($65 VALUE)

The only problem was they told me my appointment was at 11:30 (I knew it was at 11) but they said they would work hard to get me in earlier. After 10 minutes of waiting I then received a phone call from the salon (while I was sitting there) asking if I was coming to my appointment. Basically, they thought I was the 11:30 appointment (?) but needless to say I was in around 11:15. Not the end of the world, but annoying nonetheless. Mary Anne was great and very friendly and the wax wasn't bad but I felt like she kept going over the same spots again and again...although it could have been me/my hair/skin, etc. It wasn't a bad experience but I am not sure I'll be going back.

THE SECOND TIME

I bought a Groupon voucher for a Spa mani-pedi

For $50, you get a spa mani-pedi package (a $140 total value) that includes the following:
* Spa mani-pedi (an $80 value)
* Paraffin hand treatment (a $25 value)
* Paraffin foot treatment (a $35 value)

I had read all the reviews about people's experiences, but maybe Carriage House is reading them because mine was great!

I had Dalia who was wonderful. I agree with other reviews (only one Pedi chair near the corner) but I was very comfortable. Pedi and foot paraffin were great as were Mani and hand paraffin! I had no problems receiving everything that the Groupon said! I live in Brookline and have had trouble with parking both times (metered parking was limited and the parking lot was expensive at $10) so don't know if I will return but all in all had a great experience.
Written May 17, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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