Unfortunately last year we had the terrible experience of flying with this company. We were in The States doing our tour we had organised and planned our selves, starting in Vegas driving 1200 miles around the Grand Canyon and ending back in Vegas. The highlight was to be flying over The Grand Canyon.
My partner had booked with them before we went. We had booked a package advertising breath taking AERIAL views of the Hoover Dam, Lake Mead, and of course The Grand Canyon.We also had the indian Skywalk added on.(please see my review on that )
The morning of the trip came and I was so excited. We were picked up outside our hotel and then to pick more passengers up and had a ride to Boulder city airport.This was all fine and no problem.
At Boulder City it was a bit chaotic, different stickers for different people on different tours, we were given a brown sticker , watching the helicopters take off the excitement was building.
At last we were herded out on to the airfeild, into a small prop plane, which we thought was a bit strange, but didnt think any more of it.
After take off we were approaching the Hoover Dam, I had to zoom in full on the camcorder to actually see it !!! Next was the AERIAL views of the Grand Canyon, huh , yeah, sure I was on the right hand side of the plane and all I saw of that was a blip, over a ladies shoulder on the right hand side of the plane, then we landed at Grand Canyon Airport.
We were really confused and so were the elderly couple sitting in front of us. My Partner asked the pilot what was going on and when do we fly over the Canyon? He was told due to flight restrictions they do not fly over the Canyon This was when it hit us !!! That was it !! we were not going to fly over the Canyon at all. We had seen all we were going to see from the air.
We were absolutely heart broken to say the least,and so were the elderly couple, we both said this it not what had been advertised on thier website.
In shock we just went along with everyone else and were put on coaches,which was just a nightmare in itself . No information was given when coaches were returning , or when and where we had to be for lunch, We were dropped off at the skywalk (see review ) I had to walk away from my partner I was so upset I cant describe the feeling, the highlight of our holiday GONE ! We caught a coach back to The Grand Canyon Airport to make sure we were there for the plane as no one had any idea what was going on, and had a 40 minute wait for that !!
On arrival back at Boulder City I must admit I was enraged, and as soon as we were off the plane I confronted the pilot,he could see how angry I was and directed me to customer services.
They could not have cared less.I was given a name, number, and email address to raise my complaint.
On arrival home I sent numerous email's explaining that their website is totally misleading( and still is) when offering aerial tours and how they had ruined our holiday. I even copied pasted and sent it back to them with words such as "AERIAL" and BIRDS EYE".I had no response to apologise at all .Disgusting !!! If your brave enough to choose this company then check check and check again before you book buyer beware
We have just come back from Vegas, and have done The Canyon again after checking reviews again and again, and double checking, thank god we had a fantastic time this time. ( See my reviews)
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