Seattle Express
7:00 AM - 9:00 PM
Monday
7:00 AM - 9:00 PM
Tuesday
7:00 AM - 9:00 PM
Friday
7:00 AM - 9:00 PM
Saturday
7:00 AM - 9:00 PM
Sunday
7:00 AM - 9:00 PM
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About
The safest, most convenient, affordable way to get to and from Seattle's cruise ship piers. We currently provide service from most Sea-Tac area hotels. Pre & Post cruise tours now available.
Suggested duration
< 1 hour
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
290 reviews
Excellent
250
Very good
18
Average
10
Poor
3
Terrible
9

KatieH
Chicago, IL330 contributions
Sep 2022 • Couples
Excellent with efficiency picking us up to take us to the pier and back. Shuttle itself had issues both directions. The shuttle to pier did not have AC. We were completely full with 16 passengers and we all complained about the air. Driver laughed it off saying that Seattle is completely scarce in Seattle and only 35 percent of Seattle has AC due to climate. It was a very hot and uncomfortable ride. Driver was talkative nonstop and irritating. Customers are from all over the country and world, not all speaking English much less view social behavior the same and I found him to be obnoxious. Some didn’t understand any of his dry humor while others just wanted peace and quite as we all came from other destinations. Driver said his job was boring and he talked nonstop for his own needs, totally unprofessional. He talked about his personal life of being a music teacher etc, who cares??once again, everyone comes from different walks of life and sees things differently. AC and a quite ride would have been great. On the way back, shuttle had some kind of mechanical issue making it a very rough ride. A passenger complained that it affected her hips. Driver reported it over the radio saying he would take van in after last drop. Driver was professional and van had excellent AC. Overall, plan for additional time as there are several stops at both directions as shuttle picks up and drops off at several hotels. Shuttle was a great buy but some adjustments need to be made and make sure vans maintained properly with AC and maintenance.
Written September 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kitty Y
2271269427 contributions
May 2022
We used this service to transport us from our hotel to the cruise-port. Others used it from the airport to the cruise-port. Well worth booking as the arrangements through the cruise line for the same route was completely highway robbery. Drivers here are courteous and vehicles are nice and comfortable. Drivers load and unload your luggage. Enroute, the driver acts as tour guide pointing out highlights of Seattle and throwing in some history of the sights. We booked and paid for online and that was one less bill to deal with at time of travel.
Written May 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kim S
Beulaville, NC2 contributions
Jul 2022 • Couples
We got picked up at our hotel & brought to the cruise port. Dave “the Elvis one” was super informative. He called prior to picking us up and let us know estimated time of arrival, what he was driving and that due to the hotel overhang would be pulling up street side. Another bus was dropping people off from the cruise port and that driver made sure we knew another bus was picking us up so we didn’t think he left us behind. Dave was super informative and funny as we rode into the port. Also pointed out the best time for space needle pics. If we return to Seattle we definitely would use Seattle express again! Wish I had known about then prior to booking my transportation to the airport. This was a wonderful experience and we got to the port earlier than our check in time. Thanks Elvis you were awesome even with the dad jokes!
Written July 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

travelmomof3Kentucky
Kentucky60 contributions
Jul 2022
I'm giving this company a 3 based on round trip. If it was based on port to airport it would have been a 1. The trip from hotel to port was just fine, no problems. However, it was the trip from port to airport that was the problem. When we got on the shuttle, the temperature was uncomfortable. The driver had no air on and it was pretty muggy. Even without Covid, people would like at the minimum circulating air. Our driver informed us he was in some kind of contest with the company for idling and didn't want to idle while waiting for the bus to fill. He looked like Elvis (which is irrelevant but may help someone to know who he is in the company). He turned off the vehicle again when he stopped to let some people off at the car rental area near SeaTac and it was hot again. I understand trying to be green, but we all paid for service and should have had a vehicle that would be turned on and air circulating instead of him trying to win a contest. He never had very much air on and I have to think that he did this because he thought it would help his chances to "win" whatever prize they were offering. I would pay more for the ride if that's the issue......I don't know that I would use this service again because of that.
Written July 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mike J
1 contribution
May 2022
Sailed on a 7 night Alaska cruise May 13 - 20. Booked and paid online.

Had a great experience getting picked up at the hotel and being dropped off at the pier on the 13th. The driver was on time, friendly, and got us to the pier before the estimated time.

The pickup on departure day (20th) was the complete opposite. We were off the ship and standing in "line" by 9:15. Had 12:15 flight time. REALY long lines of people (probably 60+ and luggage) waiting to get to the airport and hotels. Very disorganized, and the representative, while friendly and nice, really didn't have control of the situation, didn't provide any information on when the vans would arrive, and did almost nothing to organize the lines and ensure people who arrived first were picked up first.

The website and confirmation says vans arrive every 15 mins. Our experience was it was about every 30 mins, and when they did arrive they took the people who were able to push their way to the front of the line.

After waiting over 45 minutes and only seeing 1 van come and go, we moved over to the buses providing airport transportation through the cruise line. Fortunately they had space and agreed to take us to the airport or we would have missed our flights.

My assessment is they way overbooked and don't have nearly enough vans and drivers for 2 ships docking at the same time.

We were lucky and made it to the airport on time, but I would avoid using Seattle Express until they work out the logistics and can provide the service they advertise and the customer is paying for.
Written May 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

sc_cfl
Central Florida, FL4 contributions
May 2022
The hotel pickup was good, driver showed up right on time. However, the service on May 27 at Pier 91 was awful! We waited almost 2 HOURS with my 80 year old parents in the cold and they barely made their flight. There were many other upset passengers there as well as other elderly people in wheelchairs and walkers who were waiting for 2 hours for a shuttle. There was no organization and the person checking our names was not boarding shuttles based on first come first serve. They advertise the following on their website: "Departures every 15 minutes 7 a.m. to 11 a.m." and this is absolutely FALSE ADVERTISING. Even the person checking us in said that he wish the company would stop advertising this because it's not true. I never plan on using them again.
Written May 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Shellseeker104
2 contributions
May 2022
We booked the round trip transfer & tour option from Cedarbrook Lodge to Pier 91 (May 23) and from Pier 91 to airport (May 30). DC called the morning of the pickup/tour and was right on time. He gave us an amazing tour of the city and was able to even squeeze in a very quick stop at Pike Market and provided several photo ops. His knowledge of the city, it's settlers and ancestors was fabulous. We were a little concerned about our return transportation because we didn't have a "ticket" actually saying "round trip" even though it was noted on the website when we booked. DC said, it wasn't a problem and we would receive an email before we got off the ship. That's exactly what happened! We used the free Port Valet service, so all we had to deal with was our carry ons. We followed the directions in our email, the dispatcher checked off our names and we got on a clean, comfortable coach. Kimmy Sue entertained us all the way to the airport (even though it was her birthday). We would definitely use Seattle Express again.
Written June 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Linda N
Leesburg, GA92 contributions
Sep 2022
The email said follow bus lane and got to R and check in with attendant. We went to R stood in line; we didn't see anyone checking anyone in, so I went looking and found a guy with Seattle express on his shirt and he said find girl in blue jacket "Mikala". When I found her, she said to get in this other long line and she was checking in people there, so we moved to get in that line. We waited about 2 hours to get on a shuttle, a lot of people that got in line behind us got to get on shuttles prior to us. I understand if they had a certain time to get to the airport but not going to other hotels. We waited as they would walk up and down the line asking for airport or other hotels to load on the bus, this continued even after we finally made it to the front of the line. I approached her twice about checking in and she still didn't get our names. We were on one of the last bus loads to leave the terminal; my husband has a mobility scooter & I had communicated this with person at Seattle express in advance and they assured me that they would be able to handle the scooter and she would make a note so the drivers would know we had a mobility scooter. Apparently, the driver didn't know and really didn't know how to load to store it (he commented that he was going to let them know this would be the last year that they would accept scooters) he didn't seem happy about having to deal with it. Email also said there would be shittles every 15 minutes, it seemed closer to every 30 minutes, not sure how many shuttles they had in service, but it looked like 2 maybe 3.
Written September 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Windygnf
Sarasota, Florida612 contributions
Aug 2022
This company is top notch. Their website is easy to navigate and their communication is amazing. Used them to transfer from hotel to cruise ship and back again. Totally organized at the port making return check-in very easy. Outbound shuttle was on time and driver was entertaining and very informative (Kimmie Sue). The driver on the return trip was fine, but didn't talk along the way or introduce herself (that I heard). Price was very reasonable. High recommend.
Written August 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

John K
Buffalo, NY2 contributions
Jun 2022
Used this service for shuttle to cruise port from hotel on 6/13/2022. Very good and on time. Then used same service from cruise port to airport on 6/20/2022. WHAT A DISASTER! Person at cruise port that we were supposed to check in with didn't want to even acknowledge that we were there as she seemed so overwhelmed with the people trying to check in. After the Royal Caribbean worker that pushed wheelchair for my mother finally got her attention and told her he would have to leave her there without wheelchair because he couldn't wait any longer she finally got us on a shuttle. Then when we got to airport, the traffic was bad so driver said he had to drop us off at the area for buses because he had other pickups. We had to walk through a parking area then a parking garage before getting to drop off area where we were supposed to be let off. All this with 1 person in wheelchair, 1 person walking with a cane and 1 person walking with breathing issues. Would give 0 stars but shuttle to cruise was excellent.
Written June 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Seattle Express - All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Seattle Express

Seattle Express is open:
  • Fri - Tue 7:00 AM - 9:00 PM