Tours and Tickets by Canopy San Lorenzo
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Do yourself a favor and don't waste your money on the photo package. We paid extra for a photo package because they told us we couldn't bring our phones, that was understandable and we always buy the photo package anywhere we go. The price was a little higher than the ones we have purchased on others places for the same activities but we wanted nice pictures, it was our anniversary after all. WORST PURCHASE EVER! The photos were not taken by a photographer but by a guide who clearly didn't know anything about photography, We could've taken much better pictures with a cellphone camera. He must have had the camera on automatic because the pictures were either too dark or too bright, blurred, not one good picture. We had to wait a week to even see the pictures because they gave us a CD and we don't have a CD player. Everywhere else we have been able to see the photos before buying then, they give a flash drive and the option to download them from a website, but in here we didn't get to see them before, we got a CD we cannot use and they were sent a week later via email with very poor quality. When we received the email with the photos replied the email asking for a full refund for the bad quality. We didn't even asked for anything for the terrible hotel experience, only for the photos. After weeks of back and forth emails they told us they would give us a refund and apologized for the bad quality, but after all the experience and time they only gave us HALF of what we paid!! We never agreed to that. So I sent another email and copied the reception email because we felt offended by the treatment and the partial refund, and after multiple attempts to contact them they never answered. The adventures are good, I've been to better places, the attitude of the person in charge was not friendly but the guides are very nice. It's a good affordable experience, except for the photos. The hotel experience was really bad, we had to kill over 12 roaches on one night, but that's another story.…
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Date of experience: April 2021
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Very recommended !! Just got to Costa rica and stayed at the Lands In Love Resort, we enjoyed the wild jungle views and the wildlife around the hotel and the canopy. The canopy was a great opportunity to explore the nature and have an extreme adventure with the best and nicest crew around !! And I must add the “superman” part just left me speechless. Pick a good weather day and you’re good to go :) …
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Date of experience: April 2021
1 Helpful vote
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Well... You can’t say that you were in Costa Rica if you didn’t do these zip lines. The staff, the views, the safety and the experience are the best that you can get! We will be coming back soon!
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Date of experience: December 2020
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it was an extremely exciting and satisfying experience gliding along through the forests of Costa Rica on some of the longest lines I’ve ever seen. The tour guides and photographer were super friendly and it was a blast having them with us throughout the journey. They also provided food before and after the tour in a beautiful reception lodge. Definitely need to go again!…
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Date of experience: February 2020
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We did vertical zip lining down waterfalls and suspension bridges! I was so scared at first but the guides made us feel at ease and were a lot of fun. Thank you for a great time!
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Date of experience: February 2020
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