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Boss Frog's Dive and Surf Shop

Kailua-Kona, HI, USA
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About Boss Frog's Dive and Surf Shop
High quality Maui snorkel gear rentals is Boss Frog's top priority. Boss Frog's offers a full range of activities and beach rental equipment including high quality snorkel gear, performance surfboards, SUPs (stand up paddle), boogie boards, golf clubs, mountain bikes, hybrid bikes, beach cruisers, road bikes, coolers, chairs, float belts, digital cameras, wet suits and an assortment of island related apparel and accessories. Our sales agents are trained to be knowledgeable, friendly and helpful to all customers, which maximizes each customer's experience. Boss Frog's prides itself on making customer service a priority. In addition to rental gear, Boss Frog's maintains a large retail selection of beach equipment, including high-end sunglasses, rash guards, reef safe sunblock, board shorts, sarongs, men's and women's clothing, sandals, snorkel gear, beach toys and gifts. We have the best on-Island selections of Maui Jims, Sunclouds, Sanuks and Reef slippers for adults and kids. All customers are greeted with the Aloha spirit at our locations.
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Hours Today: 8:00 AM - 5:00 PM
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nelle w wrote a review Feb 2020
2 contributions1 helpful vote
Boss Frogs was totally great and pretty inexpensive. I was pretty put off by their ads, which seemed pretty aggressive and cheesy, but the place itself was great and our gear worked out really well. Also.. We loved GUY! He was the best. And now that we are back on the main land, we miss him. We went back to talk with him a few times about various ideas and adventures we wanted to go on, and he was really happy to advise and help us plan. So awesome!
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Date of experience: January 2020
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Response from BossFrogAccount, Manager at Boss Frog's Dive and Surf Shop
Responded Feb 10, 2020
Thanks for coming in to check out our gear and prices! We're glad you received great service from Guy/
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jm2hilo wrote a review Jan 2020
Hilo, Hawaii80 contributions74 helpful votes
This shop is conveniently located on Ali'i drive in the tourist area of Kailua Kona. They advertise snorkeling equipment rental by the day. The big sign out front said 'snorkeling sets $5.00 / day' Now THAT is a great price so I went in with my wife and signed up for two sets for a full day. "That will be twenty five dollars," the really nice man behind the counter said as he swiped my credit card. "How did it get to $25.00 when the sign says $5.00 per day?" "Oh, it is 12.50/day for the good equipment." "And I can get the bad equipment for $5.00?" "It's not bad, just old style like Jacque Cousteau. . and they lowered the price to $1.50/day" "Old stuff $1.50 and new stuff $12.50? We'll take the new stuff." I think almost every one will choose the new stuff. It's good gear. The old stuff is priced so low that no one is going to really believe it's okay. So go in with your eyes open, be clear on the pricing. Pick the stuff you prefer. Please be sure to give me a 'helpful' vote if you find this review useful.
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Date of experience: January 2020
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john k wrote a review Apr 2019
Alexandria, Virginia5 contributions1 helpful vote
I used Chris from boss frogs to give my two boys ( ages 9 and 12) surf lessons .He was awesome , the morning of the lesson he went out and scouted out the best location for their abilities and the conditions that day. Both kids were able to stand up and surf. The 12 year old learned to surf unassisted. A bonus was learning from a native Hawaiian ,Chris added a little Hawaiian culture to his lesson. Boss Frogs also rents out good equipment for snorkeling ,beach chairs ,coolers etc...
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Date of experience: April 2019
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Response from BossFrogAccount, Manager at Boss Frog's Dive and Surf Shop
Responded Apr 26, 2019
Thanks for choosing Boss Frog's Kona! Boss Frog's does not give surf lessons directly but we do book activities (including surf lessons,) and rent snorkel gear. Come back soon!
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vicandjo wrote a review Mar 2019
Ontario, Canada32 contributions16 helpful votes
We rented chairs, umbrellas and boogie boards when we discovered our condo didn’t have any. Chris was friendly and we saved a lot of money ( we were going to drive to Target and buy everything). The equipment was in great shape- loved our time at the beach.
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Date of experience: March 2019
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Response from BossFrogAccount, Manager at Boss Frog's Dive and Surf Shop
Responded Mar 25, 2019
Glad we were able to outfit you with beach chairs and umbrellas as well as boogie boards at Boss Frog's Kona! See you again.
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kcphoenix wrote a review Mar 2019
Phoenix, Arizona8 contributions5 helpful votes
After using Boss Frog's and recommending them to friends. This last visit was extremely disappointing. We arrived in Kona and after checking in headed to Boss Frogs for snorkel gear, while there we inquired about whale watching with Hang Loose. I asked if he matched pricing and was told yes. Well we were talking and I didnt pay close attention to what I was charged , it was not the 65 dollar price but 95 dollars. Given my past experience I thought they would have no problem making it right. Was I WRONG !!! I went the next day and when I asked the older man with the long hair if he was working he immediately said NO. Then asked if I had a question and when I tried to explain, he pointed the another guy in the store and walked off. The one guy in the store was already helping someone and after this unfriendly encounter I wanted nothing to do with Boss Frogs. My suggestion, if you need to rent gear and have no other choice use them, but DONT book your tours from them. Go down to the Hang Loose office down the street. Those guys were great!!
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Date of experience: March 2019
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Response from BossFrogAccount, Manager at Boss Frog's Dive and Surf Shop
Responded Mar 20, 2019
Thank you for visiting Boss Frogs Kona. I'm so sorry the excellent service you previously experienced was lacking. We will review this with our agents. I would like to the opportunity to address your issue if you would contact me at 808 six six seven 0990, ext 203.
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