Tauern Spa
Tauern Spa
4
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 9:00 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.0
531 reviews
Excellent
244
Very good
145
Average
67
Poor
44
Terrible
31
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Time Traveller
12 contributions
Sep 2020 • Couples
We saw this spa from the bus coming in from Zell am See. The spa is overall pretty good with several pools (indoor and outdoor) and a great sauna area. The onpouring ceremonies were the highlight of our stay - flawless. The only little bait and switch thing to consider is that you cannot use the cool-looking roof top pool,
which you can see when entering the spa, unless you are a hotel guest. However, we still enjoyed our visit very much.
which you can see when entering the spa, unless you are a hotel guest. However, we still enjoyed our visit very much.
Written September 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear timetraveller_xyz,
thank you very much for your feedback about your stay with us. I am very happy to hear that you could enjoy your day. For a next relaxing day I would recommend you our Relax! Day SPA de luxe - there the panormama pool is included. Looking forward to welcome you soon again.
All the best from Kaprun.
Cornelia Kugler, BA
Executive Secretary
Written September 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1380mt
Nuremberg, Germany95 contributions
May 2024 • Couples
I would like to give 3.5 stars... we were in good hands here for a more relaxed day during our hiking holiday. With our guest card we got 4 hours for the price of 3, which made the rather high entrance fee (32 euros without sauna) a little more bearable. We liked that there were assigned lockers and we didn't have to look for free options. When we visited, the thermal baths were not very busy, which we found very pleasant. The view of the mountains is fantastically beautiful. I personally found the interior a little too cold, so I warmed up in one of the free infrared cabins. We did miss a nice whirlpool (there might be one in the extra-charge area; not an option for us), and we didn't use the catering facilities. The drink prices in the swim-up bar area seemed OK, but I think it's silly to stand around in the water with a drink. If you like it... we did see children accidentally pouring their drink into the pool, and adults rinsing their empty cups in the pool water "for fun". Very unappetizing, but that's not the fault of the spa operators.
All in all, a nice stay, but the 4 hours were enough for us.
All in all, a nice stay, but the 4 hours were enough for us.
Written May 30, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlyne H
Maria Anzbach, Austria74 contributions
Sep 2023 • Business
Hotel, rooms and spa facilities are very nice, stylish and clean.
My room was very large and nice, but not very practical. Hardly any storage space in the bathroom. A glass panel as a partition to the bathroom, which I ran into. An outdated hairdryer.
The hotel and spa are very winding and confusing.
WiFi kept losing the connection and you had to keep reconnecting.
The restaurant is very nice, but the buffet area is very confusing. Buffet areas are partly empty, empty food often wasn't refilled for a long time. The food was generally not special. Vegetables and fruit are sometimes already dried out and not fresh. Very little choice for vegetarians.
Service in the restaurant is not good. Long waiting times, tables are not cleared.
..
I ordered a glass of water, whereupon the waiter very reluctantly brought me a whole bottle with the unfriendly comment (when asked) that we don't have glasses.
Housekeeping was very friendly. Reception at reception was helpless.
All in all, a visually beautiful, stylish hotel with spa. However, I missed the personal touch. The service and quality are not appropriate for the category and price
My room was very large and nice, but not very practical. Hardly any storage space in the bathroom. A glass panel as a partition to the bathroom, which I ran into. An outdated hairdryer.
The hotel and spa are very winding and confusing.
WiFi kept losing the connection and you had to keep reconnecting.
The restaurant is very nice, but the buffet area is very confusing. Buffet areas are partly empty, empty food often wasn't refilled for a long time. The food was generally not special. Vegetables and fruit are sometimes already dried out and not fresh. Very little choice for vegetarians.
Service in the restaurant is not good. Long waiting times, tables are not cleared.
..
I ordered a glass of water, whereupon the waiter very reluctantly brought me a whole bottle with the unfriendly comment (when asked) that we don't have glasses.
Housekeeping was very friendly. Reception at reception was helpless.
All in all, a visually beautiful, stylish hotel with spa. However, I missed the personal touch. The service and quality are not appropriate for the category and price
Written September 21, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucy1881
Aviemore, UK41 contributions
Feb 2024 • Family
We have been coming to this spa every year for a long time, but after another disappointing experience we won’t be back.
The €18 evening tickets are for children adults are double that. We also had to pay extra for towels. As there were six of us we decided not to get robes or we would have had to pay over €50 each! Very pricey for a swimming centre. (We didn’t pay for the sauna area because it would have been over €60 each!!!)
We arrived at half five and we were told our tickets would be until 9pm. This was great. Time to swim, time to eat, time to relax.
However, we were kicked out very rudely at 8.30pm. We noticed everyone leaving so we were collecting our things and my husband was checking the taxi number on his phone. A guy came over and aggressively told him the place was closing and he had to get out. As we were standing there as a family we didn’t understand what we had done wrong. Nothing, we had done nothing.
I felt like I couldn’t even have a shower as the staff were herding everyone out. The women at reception were very happy to take payment from us for the food we had at the canteen, but then made us stand outside in the cold rather than in the reception.
The restaurant was ok. The food was nice. The staff were desperate to get rid of us. Rolling eyes etc.
The whole experience made me wonder why we bothered. It wasn’t a spa experience. It was a swimming pool.
We weren’t on a school trip. We are grown ups wanting a relaxing evening and this wasn’t it.
Disappointed.
The €18 evening tickets are for children adults are double that. We also had to pay extra for towels. As there were six of us we decided not to get robes or we would have had to pay over €50 each! Very pricey for a swimming centre. (We didn’t pay for the sauna area because it would have been over €60 each!!!)
We arrived at half five and we were told our tickets would be until 9pm. This was great. Time to swim, time to eat, time to relax.
However, we were kicked out very rudely at 8.30pm. We noticed everyone leaving so we were collecting our things and my husband was checking the taxi number on his phone. A guy came over and aggressively told him the place was closing and he had to get out. As we were standing there as a family we didn’t understand what we had done wrong. Nothing, we had done nothing.
I felt like I couldn’t even have a shower as the staff were herding everyone out. The women at reception were very happy to take payment from us for the food we had at the canteen, but then made us stand outside in the cold rather than in the reception.
The restaurant was ok. The food was nice. The staff were desperate to get rid of us. Rolling eyes etc.
The whole experience made me wonder why we bothered. It wasn’t a spa experience. It was a swimming pool.
We weren’t on a school trip. We are grown ups wanting a relaxing evening and this wasn’t it.
Disappointed.
Written February 29, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anatoliy
Corfu, Greece3 contributions
Jan 2022 • Family
I will start with the issue, that it's impossible to enter the sauna area if there are too many people. If you need to change something in your order you must go to reception in your towel or rope which is very inconvenient. I had a conversation with 2 collaborators, both of them were not client oriented without any wish to resolve my topic. I especially don't recommend visiting their buffet in the spa zone on the first floor when Emilia Slobodnik their stuff is working there. She is rough, rude and arrogant, doesn't know to say even a few worlds in English or any other language. She didn't help and started to discuss me in a negative way with her colleague. To make a conclusion, the work of Emilia killed a few positives which I felt during my visit. My family and I will never come here again. Thank you Tauern Spa, I recommend to work better with your stuff and it's way of communication and provision of services.
Written January 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear FarAway64877598451,
Thank you very much for your feedback.
It is a great pity that you could not enjoy your stay as you wished.
We will look into the matter immediately. However, we do not know the employee in the house that you mentioned.
We hope that you will give us another chance to show you how seriously we take your statements and that we want to continue to work on us.
Kind regards from Kaprun
Your Tauern SPA Team
Written January 31, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Petra R
Ystad, Sweden58 contributions
Feb 2023 • Family
This is more like an ordinary public swimming pools. No enter to saunas and the most relaxing pools. For 90 euros for 2+1 you get some warm pools, no saunas, no view, crowed, and nothing special. Focus on children, toys and diapers (really digusting). We had expected more like a spa due to the marketing of the place.
Written February 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Petrar,
thank you very much for spending a timeout at our spa and providing us with your feedback!
As many of our spa guests do not want to use the sauna as well, we offer separated tickets for either just the spa waterworld or the combination of water and saunworld. I ask for your understanding, that as it seems that you visited our spa during the main holidays in Austria, Germany and the Netherlands there was a higher amount of children visiting our spa than usually.
If you liked the spa itself and look for more relaxation during your next stay, I recommend you to have a look at our relax day spa de luxe offer, which gives you entrance to our hotel spa and furthermore you benefit from a sunbed in one of our relaxation rooms.
I am looking forward to welcoming you again here at TAUERN SPA and providing you with such a great experience as many of our other guest.
Kind regards,
Hannes Neumayr
Guest Relations Manager
Written July 29, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cats_sky_love_sun
Vienna, Austria285 contributions
Oct 2023 • Couples
The hotel is nice, the view from the balcony of the room was beautifully green, the hotel area in the thermal baths also offered a great view of the mountains. There are several pools and saunas, steam baths, infusions, massages, all very good. The free peeling offered for the steam bath was also great. The room was missing a fly screen or mosquito plug. But the food was delicious and the service in the restaurant was really good. The breakfast left nothing to be desired and you always felt comfortable in the restaurant! Both waiters and managers and chefs at the show cooking stations were always extremely accommodating. The toilet right next to the restaurant was also ideal, especially when you are pregnant. The fact that the minibar in the room was always refilled free of charge was a positive. As was a small welcome and farewell gift. The dinner was also always a dream, how great and creatively the food and buffet were presented - top. The restaurant and the service there were the best things about our stay.
Written November 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Liebe/r cats_sky_love_sun,
vielen Dank dafür, dass Sie Ihren Urlaub bei uns verbracht und sich die Mühe gemacht haben, Ihre Erfahrungen bei Tripadvisor zu teilen.
Ihre Verbesserungsvorschläge habe ich mir vermerkt und werde mit meinen Kollegen besprechen, inwiefern diese am besten umsetzen können.
Ich wünsche alles Gute für die weitere Schwangerschaft und freue mich darauf Sie bald mit Verstärkung erneut bei uns begrüßen zu dürfen!
Mit besten Grüßen
Hannes Neumayr
Guest Relations Manager
Written November 5, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martin K
Iserlohn, Germany24 contributions
Dec 2023 • Family
We rate the thermal spa visit WITHOUT the sauna. 2 adults and 1 child. Over 90 euros for a small slide in the children's area, a normal slide and otherwise normal pools. The cleanliness was good. The staff was friendly too.
The fact is that it is unfortunately a tourist rip-off, as much better thermal spas with lots of slides etc. are much cheaper.
The fact is that it is unfortunately a tourist rip-off, as much better thermal spas with lots of slides etc. are much cheaper.
Written December 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lieber Martin,
vielen Dank dafür, dass Sie Ihren Wellness-Tag bei uns in Kaprun verbracht haben!
Ich bedaure, dass Sie mit dem Preis-Leistungs-Verhältnis nicht 100%ig zufrieden waren und würde Ihnen für einen zukünftigen Aufenthalt bei uns einen unserer Relax-Tagesurlaube zu buchen, bei welchen Sie noch weitere tolle Sonderleistungen, wie eine Privat-Liege in unserem Ruheraum und je nach Paket auch Frühstück oder Zugang zu unseren Hotel-Bereichen dazu erhalten.
Es würde mich sehr freuen, wenn wir Sie in der Zukunft erneut bei uns begrüßen dürften und Sie von unserem Wellness-Angebot vollstens überzeugen könnten!
Mit besten Grüßen
Hannes Neumayr
Guest Relations Manager
Written January 25, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ysamban
United Kingdom41 contributions
Aug 2024 • Family
Visited as a family with 3 kids ages 2,8,12. Paid 110 eur as the spa didn’t have our accommodation in their list of places that give you 10% discount (very strange as we stayed in piesendorf, very locally). My kids loved the slide (only one) and my 2 yo really enjoyed all the pools which were heated and salty water (mineral/ thermal). Anything else, like the spa itself, was extra cost .
Written August 24, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lendhis
Copenhagen, Denmark24 contributions
Jul 2023 • Couples
Pricing was confusing as you need to pay separat for the saunas. After some time on the confusing webside you can make a booking. If the weather is not promising, make booking online. Otherwise you cannot get any tickets.
However when we arrived after making an online reservation, the lady in check-in could not find it. There went some time with this. Additionally there were no towels to rent. Happily we had some in the car. Otherwise you need to buy some in the shop.
It is a big area and it requiers some time to find out what is where.
The next strange example is about the “naked” sauna area. It is a quite big area where only naked persons are allowed. Fortunately we found a small area called “Textile sauna” with 3 saunas where you are allowed to have your swimming suit on. The area is however much smaller, so we could say that is is a discrimination of persons who want to keep swimming suits on.
In general a rather stressfull start, but fortunately we had some good time in almost empty “textile” sauna and then in the swimming pools outside.
However when we arrived after making an online reservation, the lady in check-in could not find it. There went some time with this. Additionally there were no towels to rent. Happily we had some in the car. Otherwise you need to buy some in the shop.
It is a big area and it requiers some time to find out what is where.
The next strange example is about the “naked” sauna area. It is a quite big area where only naked persons are allowed. Fortunately we found a small area called “Textile sauna” with 3 saunas where you are allowed to have your swimming suit on. The area is however much smaller, so we could say that is is a discrimination of persons who want to keep swimming suits on.
In general a rather stressfull start, but fortunately we had some good time in almost empty “textile” sauna and then in the swimming pools outside.
Written July 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Lendhis,
thank you very much for spending a timeout at our spa and providing us with your feedback!
I will gladly respond to the aspects that you mentioned in your review.
As we do have many guests with very different needs, we try to offer different packages that feature the waterworld, waterworld and saunaworld and all inclusive packages that also include towels, bathrobes and much more.
Unfortunately I cannot tell you why my colleagues were unable to find your booking at first. The same applies for the lack of towels that you experienced.
I understand that it takes some time to get an overview of our bulding as it features so many different areas to enjoy on about 20,000 m².
I ask for your understanding that the share of people that use textile saunas is a rather low one, as typical sauna guests tend to use naked saunas as they are said to offer a more hygienic sauna experience. Therefore considering the share of sauna guests and the share of textile saunas, it is rather a surplus supply of textile saunas.
In the end I want to assure you that we offer different kinds of saunas in order to fulfill everyone's desires.
I am looking forward to welcoming you again here at TAUERN SPA.
Kind regards,
Hannes Neumayr
Guest Relations Manager
Written July 29, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zu welchen Zeiten gibt es das Frühstück für Hotelgäste? Lg Julia
Written September 29, 2024
TAUERN SPA
Kaprun, Austria
Liebe Jacqueline,
unsere Becken sind natürlich alle den Vorgaben entsprechen chloriert und werden mehrmals täglich dahingehend überprüft. Außerdem bieten wir auch ein Solebecken, welches mit Salzwasser befüllt ist.
Mit besten Grüßen
Hannes Neumayr
Written July 29, 2023
sorry. this is the cuestion. I will spend next july my holidays in zell am see. My hotel is tauern spa friend. I don't know the conditions of this, if i have free access to the spa or any discount. Thank you very much.
Written May 1, 2018
TAUERN SPA
Kaprun, Austria
Dear Alhammadi,
thank you for your request. On our website you can find our treatment folder. As a hotelguest you can easily come to the treatment reception to fix an appointment.
We ask for reservation in advance to serve your request.
Many thanks and looking forward to welcome you.
Your TAUERN SPA Team.
Written September 12, 2017
TAUERN SPA
Kaprun, Austria
Dear Mr Alhammadi,
thank you very much for your request. We offer all kinds of massages, peeling, cosmetic treatments - whatever you wish for. Please check out our website for further information.
Best regards,
TAUERN SPA
Written July 29, 2023
Hi, Is the entry to the spa included in Zell am see-Kaprun Summer Card?
Written July 19, 2016
Sorty for so late answer but unfortunatelly it isnt:(
Written July 26, 2016
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