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Basin St. Station

Open Now: 8:30 AM - 5:30 PM
Open today: 8:30 AM - 5:30 PM
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  • Excellent63%
  • Very good30%
  • Average7%
  • Poor0%
  • Terrible0%
Travelers talk about
“louis cemetery”(12 reviews)
“gift shop”(13 reviews)
New Orleans' premier Visitor Information & Cultural Center located in the old Southern Railway Building at the entrance to the historic French Quarter. Exhibits from all major museums, New Orleans introductory film, Side Track Coffee Bar, Streetcar...more
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Hours Today: 8:30 AM - 5:30 PM
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501 Basin St, New Orleans, LA 70112-3552
+1 504-293-2600
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All reviews hop on hop off bus louis cemetery gift shop welcome center visitor center beautiful building small museum french quarter cemetery tour short film buy tickets hurricane katrina great tour hour tour info tours exhibits
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1 - 10 of 87 reviews
Reviewed 5 days ago

This was a nice little stop on the hop-on/hop-off bus tour. Good place to get souvenirs and interesting museum about the rail industry/history. Wish they would have had a little café as well. Not to mention it's a beautiful building.

Date of experience: December 2018
Thank shealafemme
Reviewed 1 week ago

The visitors center has probably the cheapest parking lot for New Orleans ($5 for 10 hours & $10 for 24 hours) and we used it 2 days when riding the Hop On and Hop Off Tour bus. They also have a FREE 20 minute parking...More

Date of experience: December 2018
Thank KC4444
Reviewed 2 weeks ago via mobile

The Basin Street Station is part Museum, part souvenir shop and part short stop for the Hop on Hop off bus tours. It’s right next to No1 cemetery and with the visit, particularly if you like trains.

Date of experience: January 2019
Thank Beechman1
Reviewed December 15, 2018

3rd visit here. Pick up maps, brochures, and discount coupons here. The gift shop has very nice items, reasonably priced too! Lots of historical items to look at and read about. This is a must-see place to visit while in NOLA.

Date of experience: December 2018
Thank Rocket R
Reviewed November 16, 2018

This small building houses the booking office for tours and the hop-on hop-off bus, and is one of the stops on the hop-on hop-off bus route. It also has a small museum that documents the devastation from Hurricane Katrina including and interesting film. It also...More

Date of experience: August 2018
Thank Lorne29
Reviewed October 13, 2018

I had been here before, but not in a while. It is still a great facility with interesting information & a cute little gift shop designed to look like a streetcar. Water fountain & clean restrooms, plus a place to buy bottled cold drinks. Nice!

Date of experience: October 2018
Thank Susan K
Reviewed August 15, 2018

I recently visited this location with family and took the tour of St. Louis Cemetery #1 (Aug 11 2018). Our guide, Charles, was pretty fun and informative as he took us through the cemetery. The Welcome Center itself was nice to explore as well as...More

Date of experience: August 2018
Thank aroseburton
Kyla B, Public Relations Manager at Basin St. Station, responded to this reviewResponded August 20, 2018

We are so glad you enjoyed your tour experience and we appreciate the special mention of Charles. Our staff takes great pride in the service that we provide. We will be sure to share your kind words. Thank you for choosing Hop-On Hop-Off New Orleans!

Reviewed August 13, 2018

Good morning, I know I am late writing this commendation and review but I was very pleased by my tour of St. Louis Cemetery No. 1 on Saturday, July 21, 2018. My tour was given by "Charles" and I was the only one in the...More

Date of experience: July 2018
Thank Christopher B
Kyla B, Public Relations Manager at Basin St. Station, responded to this reviewResponded August 13, 2018

Thank you for taking our tour with charles! We are glad you had a great experience and we appreciate your feedback.

Reviewed August 11, 2018 via mobile

Former Southern Railway station. Purchase tickets to a city tour. On non-event days you can park for 10 hours for $5. Adjacent to St. Louis Cemetery. Tour $39 for one day with about 24 stops, hop on and off privileges. 8 block walk to the...More

Date of experience: August 2018
Thank Bertram H
Kyla B, Public Relations Manager at Basin St. Station, responded to this reviewResponded August 13, 2018

Thank you for your review we are glad you enjoyed your visit.

Reviewed March 24, 2018

My wife and I and our son and grandson visited the Basin Street Welcome Station during our trip to New Orleans. My wife and I have visited this facility previously, but it was new for our son and grandson. As at other visits, we made...More

Date of experience: March 2018
1  Thank psychprofessor
Kyla B, Public Relations Manager at Basin St. Station, responded to this reviewResponded March 26, 2018

Thank you for visiting and taking the time to share your positive experience!

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That sound? That flavor? That certain je ne sais quoi
that lets you known you’re in “Nawlins” and nowhere
else? It’s all good and in broad abundance on the
streets of Tremé, where so much of what’s considered
to be the very best of New Orleans culture and
tradition is, put simply, just how people go about
their daily lives in this historic part of town. As
one of America’s oldest African-American neighborhoods
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Questions & Answers
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December 1, 2018|
AnswerShow all 3 answers
Response from GuestExperience504 | Property representative |
Yes, we do have an elevator. Our building is 4 floors.
James S
December 7, 2017|
Response from GuestExperience504 | Property representative |
Hi James, our visitor parking is limited and only for short term parking. There is a lot right next door that offers very affordable rates for all day parking. We'd be happy to help you with this when you arrive. Hope to see... More
October 30, 2016|
Response from GuestExperience504 | Property representative |
Hi Joan, thank you for your interest in Basin St. Station! We do not allow overnight parking at our visitor center, but there is an adjacent public parking lot which can accommodate several days of parking. We hope this... More