Burton Transit

Burton Transit, New Orleans: Hours, Address, Burton Transit Reviews: 5/5

Burton Transit
5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Personal Concierge, Chauffeur, and Tour Guide in New Orleans
Suggested duration
2-3 hours
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The area
Address
Neighborhood: French Quarter
A small and teeming network of laissez-faire living lounged out on the balmy banks of the Mighty Mississippi, the French Quarter has long been a port of call for folks in search of a good time and a great story. Perpetually inebriated Bourbon Street runs across its midriff like a strand of cheap ribbon tied around an otherwise rather pretty and impressively well-kept vintage dress. Throughout the rest of the Quarter, brightly colored Victorian homes and businesses, famously done up with wrought-iron features, provide a distinct and immediately recognizable backdrop for all varieties of fun. At any given moment in this historic riverside setting, some of America’s finest meals are being cooked, most potent cocktails are being mixed, and most engaging music is being performed.
Popular mentions

5.0
282 reviews
Excellent
265
Very good
8
Average
2
Poor
4
Terrible
3

Katie P
Sacramento, CA17 contributions
Friendly Driver
Oct 2020
We used Burton Transit for our airport to hotel pick-ups and drop-offs. The driver had a good knowledge of the city and was interested in what was open due to Covid. He wanted to be able to make good recommendations to his other fares. I would definitely schedule pick-up and drop-off service with them again in the future.
Written November 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Kathryn O
9 contributions
Lovely drivers
Aug 2020
We had two lovely, helpful drivers getting our large family and gear to and from the airport. I love that they text ahead of the pick-up to confirm.
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

sandyV6893ZP
Chilliwack, Canada46 contributions
Excellent Choice
Mar 2020
There were 4 of us arriving in New Orleans at midnight. We chose to book in advance with Burton. Nathan was waiting for us at the foot of the escalator. He was very personable and knowledgeable. The vehicle, a Suburban, was exactly what we had ordered, and it was very clean and comfortable. We had arranged a 4:30 am pickup for our return trip. This time our driver was Jeremy. He arrived 10 minutes early, and was also very personable and knowledgeable. Again, the vehicle was very clean and comfortable. We would definitely recommend booking with Burton. Although probably more expensive than taking a cab, it was stress free. There was plenty of room for our luggage and we were not all squeezed into a four door car.
Written March 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
burtontransitnola
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

claudediaferio
Wilmington, DE45 contributions
Airport to st Marie
Mar 2020
Great communication, they checked on three times through the whole process. They made sure we didn’t change plans. Picked us on time. Car was very nice. Clean driver was very polite and gave us lots of information
Written March 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
burtontransitnola
Airport to st Marie, thank you for the positive feedback! We consider all of our clients as family and we look forward to seeing you in the near future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

56jacquir
London, UK8 contributions
BEWARE Booking with BURTON Transit (New Orleans)
Mar 2020
I HAVE GIVEN THIS ONE STAR BECAUSE THE FIELD IS REQUIRED. IN THIS CASE READ ZERO (0) WORSE THAN TERRIBLE!!!!!! We booked a minibus with Burton Transit for a round trip from the airport to our hotel in the French Quarter. Our flight arrived and having looked at the queue at border control it was clear that we would take a while getting through. So we phoned Burton Transit on the number supplied on the booking confirmation to inform them that we had arrived but would be another 20 to 25 minutes before getting through to meet them at the designated pick up point. (The small print shows that we would be shown as"no shows if we didn't contact the company within an hour of the flight arrival time.) We got through and went to meet the minibus. After 5 minutes we met our driver, Joe, who loaded our bags ontpo the minibus. He then informed us that we would not be leaving until the arrival of two other passengers who had not yet even landed!. We were perplexed by this as we had paid over £200 for a private transfer. What we were now being offered was a shuttle service for which a party of six (as we were) would pay less than half that amount. We asked Joe to phone his manager, whose name was Nicole. This he did and handed the phone over. It was clear from the start that Nicole was a rude and obnoxious person who had already made her mind up that we would be offered no more than a shuttle service. She said that we were late arriving. We pointed out that we had phoned the office and advised and that we were actually no more than 10 minutes beyond the hour and that we had no control over how long it takes to get through border control. She was totally dismissive and said she was doing us a favour by agreeing to take us at all. Absolutely no interest in customer service. We also pointed out that the transfer time to the hotel was 20 minutes and Joe could take us and be back in time to pick up the other two passengers. She was not interested. When we asked Joe why he was waiting for other passengers he told us that they were two drivers short, hence having two different parties on the same vehicle. We then asked Joe to take our bags off the minibus, which he did. He was a very courteous man and very apologetic. The situation was out of his control. We then walked over to the other side of the terminal, ordered an Uber Max which took two minutes to arrive, that took us to our hotel and cost less than half what we had paid for the pre-booked transfer. We used Uber again for the return trip which cost even less. Will use Uber from now on. It's hassle free and costs much less. BURTON TRANSIT should be ashamed of their appalling service, but if Nicole is typical of their management I doubt if they are. Praise however should be given to Tripadvisor and Viator. We contacted them, explained the situation and the entire cost of the hire was back in my bank account within 2 days.
Written March 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
burtontransitnola
Hello, I apologize for the inconvenience this caused you. We have a strong policy on arrivals that is stated on the voucher you received. International flights are given a one hour wait period from the time your flight arrives. The driver waited two hours for you and your group.Everyone who was on that plane came out of customs within an hour and had left already. Due to COVID-19 we were short drivers. The driver waited over the time allowed. The refund was not issued from TripAdvisor it was issued by me once I found out the transfer did not take place. If you have any questions pleas me a private message with your details (including your name and contact information) nelson@burtontransit.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

RAIDERS6636
Hartford, CT19 contributions
Not what we expected
What we expected was a driver and vehicle to pick up my wife, myself, and 2 family members (key word private transportation). What we received was sharing a ride with another family to New Orleans. Driver handled himself in a professional manner, but appeared to be unaware that we reserved private transportation from airport to New Orleans. In New Orleans for a celebration, not the way we wanted to start this special occasion.
Written March 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
burtontransitnola
Hello, I apologize for the inconvenience this caused you. When your reservation was sent over from our third party it was sent as a SHARED RESERVATION. Sorry your special occasion got off to bad start we have refunded your entire trip and have made sure your return trip will be PRIVATE. If you have any questions pleas me a private message with your details (including your name and contact information) nelson@burtontransit.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sue S
Southampton142 contributions
Excellent service!!!
Feb 2020
We arranged for a private arrival transfer with Burton Transit and I can honestly say what a 5* service! The communication from Ashley was excellent, the driver was friendly and helpful and the comfort of the SUV was great! We also used Burton Transit for our return journey to the airport. I can thoroughly recommend this company. Thank you Ashley, from Russell
Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
burtontransitnola
Excellent service!!! wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

HGJ2JMJ
California, USA9 contributions
PROFESSIONAL, ON TIME , FRIENDLY AND KNOWLEDGEABLE
Mar 2020
Burton transfer was terrific!! The driver, Jack, was waiting and came into the baggage claim area to help us with our luggage. He was very friendly and knowledgeable about the areas we drove thru on our way to the Hilton New Orleans Riverside Hotel. A top notch experience
Written March 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
burtontransitnola
PROFESSIONAL, ON TIME , FRIENDLY AND KNOWLEDGEABLE thank you for the positive feedback! We consider all of our clients as family and we look forward to seeing you in the near future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Christine G
Jefferson, NJ6 contributions
At last New Orleans
At first we had booked a later pickup time. That changed when our airline changed our flight. I was able to call Burton and they were there to meet us. Driver was knowledgeable and friendly.
Written March 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
burtontransitnola
At last New Orleans your amazing!! Thank you for giving us a chance to earn your business. Continue being a great supporter. Please come see us again and refer friends and family.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

brianlE4910OD
St Helens, UK13 contributions
Airport transfer New Orleans
Feb 2020 • Family
Quick efficient service amid the chaos of Mardi gras driver very helpful and friendly
Minibus clean tidy and comfortable
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
burtontransitnola
Airport transfer New Orleans,, thank you for the positive feedback! We consider all of our clients as family and we look forward to seeing you in the near future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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