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Huge thanks to you all. Tic Toc, our driver was awesome. Show us plenty of stuff, nice ride and the explanations on racoon and gator was really nice. Got for it.
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Date of experience: December 2019
1 Helpful vote
Helpful
I have done similar airboat tours in other places. This was hands down the best. Our Captain Sam was knowledgeable, entertaining and funny. His interaction with the crocodiles was something I have never seen before. Well worth the money.
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Date of experience: July 2019
1 Helpful vote
Helpful
Response from Excursion53421585233, Owner at Airboat SwampTour Adventures of New Orleans
Responded Jul 29, 2019
Thank you for taking time to share your great experience with everyone. We love our guides! They all work a little harder to make your tour as entertaining as possible. They do seem to have that 'alligator whisperer' ability. I'm never surprised to hear wonderful things about them. These tours are built around you, our guests. Thank you so much for spending some time with us while visiting our beautiful New Orleans. Please come again!
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Thank you Linda for making this tour happen with such a short notice due to my early bad experience. Coming from Texas just to do this tour was something we had planned for as a family and you made it happen. I would highly recommend this location to everyone. Linda also followed up to make sure we were able to make it to the tour.…
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Date of experience: July 2019
1 Helpful vote
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Response from linda M, Owner at Airboat SwampTour Adventures of New Orleans
Responded Jul 14, 2019
We thank you for allowing us to get your group out on our Bayous. The pictures you shared are great. We love our guests and we surely do hope to have all back the next time you visit our beautiful city!
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Our tour guide Troy was amazing! He was very willing to answer any questions we had, and even caught a baby alligator for the visitors to pet. The swamp tour was a extremely family friendly environment.
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Date of experience: May 2019
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Response from Excursion53421585233, Owner at Airboat SwampTour Adventures of New Orleans
Responded May 31, 2019
Thank you for spending part of your day with us! We truly love our guests and our guides. We hope you will come again!
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We booked on line, they called a few minutes later and said they were booked and couldn't accomodate us. Call and don't depend on-line. They told us to contact TripAdvisor to get our money back. Hope we'll get it back in a few days. It was nice of them to call so quickly and decline our reservation.…
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Date of experience: April 2019
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Response from Excursion53421585233, Owner at Airboat SwampTour Adventures of New Orleans
Responded Apr 23, 2019
Hello Matt, please be aware that the booking you made online was with another company as we do not, nor have we ever, taken online bookings for the very reason you express in your review. In fact, when you pull up Airboat SwampTour Adventures of New Orleans on Trip Advisor, you will see a notification beside our name indicating our site does not take online bookings. This policy is to protect all of our guests. We prefer plain old one to one communication via phone call. That has been our way from day one. I can tell you that there is another airboat company who did name their place after us with the exception of one word in the title. Perhaps that is where you actually booked? Unfortunately, there is nothing there that I can do. I hope you will check out our website at www.swampyou.com and see the notice at the top of each page asking our guests to always call first to check availability before doing anything else. I appreciate your attention to this matter and wish you better luck should you want to book again. We are glad to help.
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