Smoky Mountain Winery
Smoky Mountain Winery
4.5
10:00 AM - 7:00 PM
Monday
10:00 AM - 7:00 PM
Tuesday
10:00 AM - 7:00 PM
Wednesday
10:00 AM - 7:00 PM
Thursday
10:00 AM - 7:00 PM
Friday
10:00 AM - 7:00 PM
Saturday
10:00 AM - 7:00 PM
Sunday
10:00 AM - 6:00 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
269 reviews
Excellent
158
Very good
67
Average
17
Poor
8
Terrible
19
tclifsav
United States49 contributions
Sep 2020
I have participated in the wine tasting before at this facility. They aren't doing it anymore, why? I don't know......there is all types of tasting up on Parkway. If money is a issue, charge 5 bucks, that is credited to a purchase of say 3 bottles of wine.
Yeah, the woman behind the counter was seemingly very curt, almost as if she didn't care if she made a dime. After being curt with me, all she has to say is the sweet wines are on the left and dry is on the right. Wow! That was helpful. The funny thing, is we stopped there on purpose, at the end of our trip to get a bottle of muscadine wine, from THEM specifically. They aren't the only purveyors of muscadine wine. I'd hate to end our business relationship. My spouse and our locals by they way, not that we are fishing for a discount, be we believe in patronizing small business. So, don't know what is up, maybe the salesperson was in a bad mood that day.
Yeah, the woman behind the counter was seemingly very curt, almost as if she didn't care if she made a dime. After being curt with me, all she has to say is the sweet wines are on the left and dry is on the right. Wow! That was helpful. The funny thing, is we stopped there on purpose, at the end of our trip to get a bottle of muscadine wine, from THEM specifically. They aren't the only purveyors of muscadine wine. I'd hate to end our business relationship. My spouse and our locals by they way, not that we are fishing for a discount, be we believe in patronizing small business. So, don't know what is up, maybe the salesperson was in a bad mood that day.
Written September 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norm L
22 contributions
Jun 2023 • Family
Only one person on duty in a tiny littlle shop, no tastings available unless we waited until ALL costumers taken care of and no more in line. My wife was offered one tasting in line, took a sip, then passed it to me, then the clerk rudely snatched it out of my hand and yelled at me about how she could lose her license if I had taken a sip. No factory tours were available, From listening to the clerk chatter, I gather they are just a warehouse for wines shipped from overseas, then re-labeled by them. We did buy some wine, which we have not tasted yet, but the experience was absolutely absent
Written June 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate A
2 contributions
Jan 2024 • Couples
Terrible experience and damaged my new drivers license! My husband, myself and two of our friends visited this winery Jan. 13th as the first place of the day. We were met with a very rude woman with dark hair that appeared to be in her late 50’s. We had to ask her to help us several times, no one else was in the winery to delay service. She asked for our IDs which is standard. I have tape on the edge of my license to pull out of my wallet easily, the ID itself is a month old, new, and no damage to it at all. It was my birthday weekend and the ID clearly states my age 40, is valid and ID is scannable. She grabbed the ID and proceeded to scratch the tape off and damaged the front of my new ID. After she had damaged the ID, she refuses to serve us saying it’s against the TN law to take my ID. Then went on a rant about the new TN law have changed and we didn’t know. We proceeded to ask other alcohol serving establishments throughout the day if this was true since we were visiting from out of state. They said it was not a law and all establishments in area scanned or check my ID and no problem, because it’s the same ID I use everywhere including the airport regularly. I also checked the laws and found no trace of what she was saying. There are numerous reviews of the establishment on Google stating very similar experiences with winery telling customers made up laws and refusing to do tasting. This establishment needs to be educated on TN alcohol laws, how to properly ID for alcohol purchase, how to handle drivers license and not damage them. A full customer service training would benefit said employee as well. I hope this complaint will help this establishment remedy the staff misleading customers on alcohol laws, state issued IDs being damaged, and a people walking out of the business mistreated and empty handed.
Written January 17, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brandon B
Sevierville, TN3 contributions
Nov 2022 • Family
Having been to every other winery in Gatlinburg over the years, I figured I would stop by this one since they claim to be Tennessee's oldest winery.
The store was very modest, and the only employee there - an older woman, I didn't catch her name - was there to greet us albeit a little curtly.
During the tastings, the lady was helpful in guiding us to what we might like the most, but she had an attitude to her. Came off very pretentious and snobby. Rudely corrected me on the pronunciation of various words (some of which she was wrong about,) and felt the need to condescendingly explain things to us when we made a comment, as well as talking trash about all the other local wineries.
Overall, the wine was okay but the customer service felt lacking. The employee was overall very negative and hampered our experience. If they didn't sell regional or specialty wines like muscadine or raspberry we wouldn't have bought anything. Somewhat pricy too.
Stop by if you like those kinds of wines, but generally not worth going out of your way.
The store was very modest, and the only employee there - an older woman, I didn't catch her name - was there to greet us albeit a little curtly.
During the tastings, the lady was helpful in guiding us to what we might like the most, but she had an attitude to her. Came off very pretentious and snobby. Rudely corrected me on the pronunciation of various words (some of which she was wrong about,) and felt the need to condescendingly explain things to us when we made a comment, as well as talking trash about all the other local wineries.
Overall, the wine was okay but the customer service felt lacking. The employee was overall very negative and hampered our experience. If they didn't sell regional or specialty wines like muscadine or raspberry we wouldn't have bought anything. Somewhat pricy too.
Stop by if you like those kinds of wines, but generally not worth going out of your way.
Written November 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disneynut1958
Morristown, TN241 contributions
Nov 2024 • Couples
Once again we had another great experience at Smoky Mountain Winery. Our favorite tasting hostess helped us again. A young woman came in and asked her if they had any dry reds and she said yes, we have four, and I will be with you in a bit. She was still taking care of us, talking about something new.
The woman kept pacing back and forth, and sighing really loud, trying to us to hurry. After 5 minutes of her doing that she then proceeded to walk out the door.
I really hate to inform her that the world does not revolve around her, and there are other people that matter as well.
The woman kept pacing back and forth, and sighing really loud, trying to us to hurry. After 5 minutes of her doing that she then proceeded to walk out the door.
I really hate to inform her that the world does not revolve around her, and there are other people that matter as well.
Written December 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deven L
Dillingham, AK66 contributions
Jan 2024 • Family
Terrible customer service. Wine wasn’t that great. I’ve had better. The only worker was rude. She said that the owner never tasted the wine, but would smell the wine and that’s how they rate how sweet it is.
She talked down to me and my family.
She said that climate change isn’t real, when we asked about how the weather and climate has been affecting the growing season of the fruit used in the wine.
She talked down to me and my family.
She said that climate change isn’t real, when we asked about how the weather and climate has been affecting the growing season of the fruit used in the wine.
Written December 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renee M
Orlando, FL35 contributions
Sep 2020
VERY unprofessional woman at the counter! I am a collector of wines and was shocked at her lack of personality. She clearly had no desire to be there and no desire to say anything about the wines.
One of my favorites things to do is to visit wineries and taste and learn and bring back the stories to my fellow wine enthusiasts, but all I can say here is, don't waste your time.
One of my favorites things to do is to visit wineries and taste and learn and bring back the stories to my fellow wine enthusiasts, but all I can say here is, don't waste your time.
Written September 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disneynut1958
Morristown, TN241 contributions
Apr 2024 • Couples
We now live locally (within 45 minutes) of Gatlinburg so it's not a great effort for us to drive down to our favorite winery and pick up a new supply. When we go we always buy a case as you get a discount.
Our favorite tasting "hostess", Stephanie is always so kind and accommodating to us when we are there. We have such wonderful conversations with her as we do our tasting. We will be back in about 2-3 months for our new supply. this visit we specifically went to buy some bottles and a glass for our Daughter-in-Law for her birthday coming up in a few weeks. thank you again for another wonderful experience.
Our favorite tasting "hostess", Stephanie is always so kind and accommodating to us when we are there. We have such wonderful conversations with her as we do our tasting. We will be back in about 2-3 months for our new supply. this visit we specifically went to buy some bottles and a glass for our Daughter-in-Law for her birthday coming up in a few weeks. thank you again for another wonderful experience.
Written April 11, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Southernnow
Muscle Shoals, AL184 contributions
Feb 2021
Found this winery last year; finally ran out of their Muscadine Red; just had to make the 5-hour drive back to purchase more along with some Muscadine White. This little winery is a GEM! And Jessica is a sweetheart!! They have a small gift shop here, too but, after all, we all come here for the wine, right? And their Muscadines, my favorite, are just top notch. The place just has the feel and ambiance of a little castle perched at the top of the drive. This is a must-stop whenever we are in this area.
Written March 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AidaTexas
Burkburnett, TX462 contributions
Oct 2023 • Couples
It was a very busy day at the winery, I was told. We were very fortunate that when arrived, there was no other customers! We thoroughly enjoyed our wine tasting here. We are sweet wine drinkers, and we bought four bottles of their sweet wines—May Wine (sweet white), Mountain Rosé, blackberry, Strawberry are amazing! Highly recommend making a pitstop win here if you are in the area!
Written October 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Does this winery offer food and if so, to what extent? Could we have dinner here?
Written August 18, 2022
Hello I bought multiple bottle varieties a few years ago and we enjoyed them all. We purchased one that a friend is requesting. He said it had a hint of grapefruit... Could you please advise which bottle this may have been and do you still have in stock?
Written March 26, 2019
Just in general, that wine sounds like a Sauvignon Blanc.
Written August 27, 2019
I've always purchased wine in Gatlinburg, I do not believe they ship.
Written June 8, 2016
It's not a tour. It's a store, and a tasting is available. There is no cost for the tasting.
Written December 4, 2024
It really all depends on other customers. Tastings are free, and if you are interested in all of them they have available, it takes a bit. We usually find late mornings and early afternoons are a good time. It's an enjoyable experience.
Written December 4, 2024
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