Nantahala Outdoor Center - Gatlinburg, TN
Nantahala Outdoor Center - Gatlinburg, TN
Nantahala Outdoor Center - Gatlinburg, TN
4.5
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
10:00 AM - 8:00 PM
About
NOC’s 18,000 square-foot flagship store sits at the downtown Gatlinburg entrance to Great Smoky Mountains National Park. NOC Gatlinburg carries everything necessary to enjoy excursions into the Smokies including our signature “gifts, gear and guidance.” The in-store shopping experience is unique and fun, boasting a swinging rope bridge, a kid-friendly bear cave and a giant fireplace for warming up on cool days. We also help guests plan and book whitewater rafting and other guided Smokies outdoor adventures in-store.
Duration: 1-2 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
315 reviews
Excellent
235
Very good
60
Average
11
Poor
7
Terrible
2
Kathryn
Chicago, IL4 contributions
Aug 2020 • Couples
We had Mike B as our guide and he was great!! He was super knowledgeable about the history of the river and made the trip a ton of fun. Highly recommended! We were also nervous about doing the trip because of COVID but NOC was incredible about it (unlike other companies). they had the bus at half capacity, did temperature checks for everyone and required masks. It was great!
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
merrydb
Alexandria, VA440 contributions
Mar 2020
Our son was seeking specific smaller size climbing pants. They didn’t have his size but they did have several other items he has been seeking.
Prices are fair for quality clothes and gear.
The staff, with whom we chatted, know their stuff and have experience in outdoor fun so can share real life guidance. That is so huge when making purchases.
We will definitely return when back in area.
Prices are fair for quality clothes and gear.
The staff, with whom we chatted, know their stuff and have experience in outdoor fun so can share real life guidance. That is so huge when making purchases.
We will definitely return when back in area.
Written March 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt G
Owatonna9 contributions
Aug 2020
We booked our rafting trip thru NOC. Had a great time. We are a family of 7 and 5 of us went on the upper Pigeon ride (more advanced) and 2 went on the lower Pigeon (float trip). Both groups had a great time. They took temp checks for COVID upon arrival. Both our guides were friendly and helpful. The upper had some good rapids but by no means ever felt dangerous. Great family fun.
Written August 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nicole G
Palm Harbor, FL36 contributions
Jul 2021 • Family
We took a full day on the French Broad with Lead Guide Ryan and Raft Guide Emma from Georgia. FANTASTIC! Emma knows the river and has a genuine love for the mountains. She is a professional and is highly skilled. She was gliding us over class 2+, class 3 and even a couple class 4 rapids! If you have a teen or tween daughter or son, ask for Emma and you won’t be disappointed. What a great role model! No matter who you are, or your experience, Emma is a fantastic guide. We were treated with views of a few deer on our trip today, and we learned some interesting local history too.
Our raft was social-distanced if you’re interested, see photo.
Our raft was social-distanced if you’re interested, see photo.
Written July 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sarah B
2 contributions
Jul 2022 • Couples
I had a really great experience with their employee Barry. We visit NOC nearly every year and always come to spend. I'm reviewing this time because of my experience with Barry, he was extremely helpful and I honestly enjoyed listening to some of his stories. Anyways, while staff has always been friendly at NOC Barry just went above and beyond to connect with us. What and amazing guy. His wife works there too and she is a sweetheart!
Written August 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing Sarah! We cannot wait to share your kind words with Barry.
Written August 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian W
3 contributions
Jul 2023 • Family
The company has absolutely zero concern for safety. Our rafting trip was booked for 7/20 @ 11:00 while the area was experiencing heavy rain and constant lightning. The was also a flash flood warning for the Pidgeon Forge area. The entire Pidgeon River was running over its banks and flooding parking lots.
They did not seemed concerned about it. I didn't think it was worth risking my family's safety for this. No refund was offered. I would not recommend these guys any less.
They did not seemed concerned about it. I didn't think it was worth risking my family's safety for this. No refund was offered. I would not recommend these guys any less.
Written July 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Brian, thank you for sharing your experience. We are disheartened to read your experience in your reservation communication compared to the tragic loss of life, in the Titan submarine incident. We have reached out to our guest services team and outpost manager to learn more. We operate in Hartford TN, a 30 min drive from the Pigeon Forge area, and we were not experiencing the same weather at that time. We were safely running trips for the day. We understand your concern for your family's safety and your decision to forgo the trip. We hope to offer you an experience on our river when the weather is right. Thank you.
Written August 11, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bob Dalton
146 contributions
Jun 2021
We booked a White Water Rafting trip through here and what a fantastic and fun trip. Kelsey our guide was fantastic and we had so much fun. One thing though make sure you buy the picture package, because you can't take photos and their team along the river get some really great action shots of your adventure.
Written June 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcia S
3 contributions
Jul 2021 • Family
We are in love with this store! To bad we live so far away. I do believe they have an online store. They have a great selection and good prices on hiking equipment, clothes, shoes. We didn't really look at anything else but they did have camping supplies and offer guided hikes and other guided tours.
Written July 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Betsy H
Durham, NC65 contributions
Jun 2021 • Family
Had a great time at the Pigeon River Outpost. Our guide, Griffin, was knowledgeable and friendly. He managed a challenging group with good humor and patience. The river is fun and the outpost is clean and well run. The changing area is very clean. The employees were super nice. Good times for all!
Written June 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheyenne B
Cincinnati3 contributions
Jul 2021 • Family
I’ve never been whitewater rafting before, so I didn’t know what to expect. My family had such a great time! The kids (13 and 16) were thrilled. Our guide, Chelsea, was wonderful - she gave us a safe and exhilarating experience.
Written July 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What additional comes with the VIP room?
Written September 15, 2015
Whitewater Rafting: Is the upper river really scary? Especially for first timers?
Written July 31, 2015
Absolutely not! The guide was wonderful and fully in control. This is the third rafting trip I have been on and feel that the staff is the best! No one fell out of the raft on our trip, but they prepare for what to do just in case. Four out of the eight people on our trip were first timers and all loved it - ages 10-47!
Written August 2, 2015
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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