I called Vermillion Cliffs Tours this Wednesday, inquiring about shuttle service to Buckskin Gulch. The date I was requesting was close to Thanksgiving, so I understood it might be difficult to secure service. When I communicated this to the man who answered the phone, he asked me to fill out a request on the website because he "wasn't near his calendar". Fair enough.
I filled out the request immediately, in a very clear and concise way. I received a message letting me know that the request was submitted, and stating that I'd hear back within 24 hours. After two days passed and I heard nothing, I responded to the message, which was directed to Kyle, listed with a Vermillion Cliffs company email address.
After another 24 hours and hearing nothing back, I called again. The same man answered the phone, this time informing me that they "weren't running tours for the rest of the month". When I asked him if he could suggest an alternative to me, he snipped back, "Look at the list."
I have no problem with a company not being able to provide an advertised service. But when you tell me you'll respond to me within a day, ignore my communication for three, then give me an attitude about something you easily could have told me to begin with, then I can only assume you are incompetent. How can I trust someone to show up on time and provide an advertised service if they can't even communicate properly beforehand?
This left a bad taste in my mouth, and is my first negative review after years on this site.