Airlink Shuttle and Tours
Airlink Shuttle and Tours
3.5
City ToursSightseeing ToursNature & Wildlife ToursBus ToursDay Trips
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Airlink Alaska Shuttle and Luxury Bus tours from Fairbanks and Anchorage. Travel with us to view the Aurora, cross the Arctic Circle, or experience Denali.
Fairbanks, Alaska

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Tours and Tickets by Airlink Shuttle and Tours
Travelers talk about
(3 reviews)
(6 reviews)
(2 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

3.5
3.5 of 5 bubbles129 reviews
Excellent
63
Very good
16
Average
5
Poor
16
Terrible
29

VijiK_12
Plano, TX19 contributions
4.0 of 5 bubbles
Mar 2022
We booked two trips through Airlink shuttle. We were a family of 4 and were looking for transportation for activities in Fair banks. We did not rent a car and when we looked for a rental car there is none available. Uber and Lyft are somewhat unreliable in the area, and they dont go usually past the 5-10 mile radius usually. Though initially I was worried by the way Michelle answered somewhat curtly on the phone while making the booking, the drivers were wonderful. We had Carl for our Murphy Dome (Cleary Summit Aurora view) and John for our trip to Last Frontier Dog Mushing experience. Both were very careful and wonderful drivers. Carl particularly was wonderful to hangout watching Aurora on Cleary Summit. Mother Nature was at her best and put on a great show and he was willing to stay with 2-230 AM until literally the cloud moved in!!!
Written March 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

sabrinak136
New Orleans, LA1,481 contributions
4.0 of 5 bubbles
Dec 2021 • Friends
I was in need of transportation on two days of my trip and so due to lack of Uber and taxi service in Fairbanks I had to use Airlink. I was definitely pleased with the drivers. They were able to get me to my desired location on time and were friendly. However, on my first return trip the heating system was not working and as a result we rode home in a van that was freezing. The total for this roundtrip trip was $175.00 from Fairbanks to the Chena Hot springs area. Personally, the cold van was not very comfortable. Our second trip was to the Chena Hot Springs area and the North Pole. Again the driver was exceptional however, the cost was approximately $315.00 dollars. I must admit that the company is reliable and will get you to your designated location on time but be mindful that transportation in Fairbanks during winter is costly. Make sure to research your options before traveling because it might save you some money.
Written January 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jonisharps
Spring, TX65 contributions
4.0 of 5 bubbles
Mar 2021
We went on the Arctice Circle Tour with Airlink. Daniel was our driver. We stopped at the Arctic Circle sign for a photo op and received certificates for actually traveling to the Arctic,and then turned around and drove back. On the way we stopped at the Yukon River Camp for bathroom break and some sledding onto the frozen Yukon River. Saw the Alaska Pipeline, saw the Marshmellow Forest, traveled the Dalton Hwy and stopped for a photo op there. We also witnesses an 18-wheeler being hauled up out of the snow and back onto the highway. On the way home, late at night, those who climbed out for a pit stop saw a few Aurora lights. Be prepared for a very long but interesting day. Sit near the front, because you cannot hear much in the back seats.
Written April 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

supercro
Bellingham, WA7 contributions
2.0 of 5 bubbles
Aug 2021 • Couples
Jeff quoted us one price (5 bucks a person plus $1 per bag for a total of $31) AFTER he knew the address where we were headed (5 miles from the train terminal). Then he changed the price on us on drop-off to $50. If he had just quoted that price to begin with, we would have been fine with it, but as it was this left a bad taste in our mouth. Tough way to be introduced to Fairbanks.

So double confirm the price, would be my advice.
Written August 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Max S.
11 contributions
1.0 of 5 bubbles
Feb 2020 • Couples
Me and my wife, we spent the money and the time, only got a van that started to smoke and got overheated on the deadly Dalton highway. The driver pulled over the van, looked panic and nervous on the phone looking for rescue. We heard him saying that it wasn't the first time. The heater was also dead so we had to wait in -40 degree for 2.5 for someone to bring us to warm place. Still another 2 more hours to wait for Jeff, the Airlink boss, to drive another van to pick us back.
While driving back, Jeff even pulled the smoking van on the deadly Dalton highway, which slowed us down and got more dangerous. We spent the money, spent whole day, got nothing except for a bad experience and an accident that almost got us killed. Jeff didn't seem to care and be resposible. Sign up airlink tour, if you don't care about your life, time, and money.
Written February 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
N46SR_, The vehicle you were in developed a coolant leak; the ‘smoke’ you describe was actually steam from the liquid hitting the hot engine. Your driver used our satellite phone to contact the office and advise us of the issue. We immediately contacted the Yukon River Camp and requested a van to pick up the 9 of you as soon as possible, as they were only 17 miles away. Then we dispatched another van to take over the tour and yet another with 2 mechanics (Jeff being one) in hopes of repairing the vehicle and returning to base. Even with their expertise, it could not be repaired there; it would need to be loaded onto a tow rig to get it back into town. The temperature was -21*, not -40* (still very cold though). It did take longer to get a van there than we expected; 1 hr 40 mins. As I understand, a trucker stopped and provided a heater until the van arrived a short time later. You were taken to the Yukon River Camp to warmly await vehicles to continue on the tour. You were into your tour almost 4 hours, so it is natural to expect a retrieval vehicle to take at least the same amount of time to arrive. Gelinda continued the tour to the Arctic Circle with the other five guests. You four CHOSE not to continue, saying you wanted to go back to get enough sleep for your tour the next day. You were advised that you would not be receiving a refund as the tour was continuing, with or without you; the choice was yours! She departed with the tour group, you loaded into the van with Jeff, the driver & mechanic. They stopped at the disabled van and they towed it far enough to get it pulled off the road into a vehicle pull-out so it would be safe to leave it until the next day for the tow rig to get to it. On the trip back to Fairbanks, you did not relate concerns such as the ones you posted in this complaint. Getting enough sleep for the next day was the sole reason you gave, at that time, for not continuing the tour with the rest of the group. Nor did you say anything at the time you were dropped off at your vehicle in the WalMart parking lot. What you did do at the Yukon River Camp, though, was try to ‘recruit’ the other guests into joining your campaign to “get money” from Airlink; asking their names and phone numbers. They refused and completed the tour. (You are probably surprised to hear that we received a call advising of your actions.) The next time we heard from you was via phone the next day. After attempting a very frustrating and lengthy conversation with you (and hang ups), Jeff finally offered to refund the cost of your tour, to satisfy you. You refused his offer, stating that you wanted more; you wanted the cost plus $100 for each of your party of four. When he refused, you said you would contact a state agency as well as “ruin Airlink” on Trip Advisor, Facebook, and everywhere else you could to “put you out of business”. You said you have a relative that lives in the the States that would continue after you return home to Taiwan/Thailand (sorry, I don’t recall which one it was). It was very clear that you were out for one thing: to make money on a breakdown. This is Google’s definition: ex·tor·tion /ikˈstôrSH(ə)n/ noun 1. the practice of obtaining something, especially money, through force or threats. Unfortunately, we expect more negative reviews from your party and friends in your attempt to follow through with your threat to “put you out of business.” Hopefully, people will see them for what they are: threats. The ones that continued had a great trip! Would they have preferred not to have had such a long day? Of course! We all would have! They understand that “things happen” when you are dealing with vehicles; there are going to be the unexpected breakdowns. They didn’t allow it to overshadow their trip, though. One made it very clear that he will be returning and WILL use Airlink for his transportation while in Alaska. In fact, he used us to get to the airport the next day. No complaints; he felt the company handled it very well. As a tour and transportation company, we take safety very seriously. We do all we can to prevent a breakdown, but sometimes all the precautionary measures in the world simply don’t help…things break unexpectedly. It’s not an ‘accident’, it’s a ‘breakdown’. There was no accident involved. I apologize for such a lengthy reply, but the facts needed to brought out. At no time was anyone’s life in imminent danger; inconvenienced, yes, but that’s all.
Written February 18, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Flyer08726188173
Vildbjerg, Denmark3 contributions
1.0 of 5 bubbles
Jun 2022
The driver on the trip was very good, but we had the problem that we couldn't hear what he was telling in the car. We were 8 people on the tour and sat in the back seat of the car. Due to good weather, the windows were opened, and the air conditioner was on. It made so much noise that we couldn't hear anything. The car was old, the seats were very worn and there was little space between the seats, so it was difficult to get to the backseat where we sat. There were no other available seats. We had booked a private tour of 5 to 6 hours but came along on a “standard tour” with six other customers. The trip we got as quite a bit shorter. We have approached the company to get the amount of what we had ordered and paid for and what we got, but have not heard anything from Airlink Alaska. It is not recommended to use the company.
Written July 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Albert G
1 contribution
2.0 of 5 bubbles
Dec 2022 • Couples
We participated in the Arctic Circle tour from 12 pm to 2 AM. First and foremost, on the website it states that we would stop at Fred Meyer for food before this long adventure and the driver acted like he was unaware. I am not sure where the breakdown in communication happened, but the driver was making snide remarks throughout the trip because we asked him to do something that we paid to do.

The shuttle was in a van, not a Mercedes sprinter, not a bus with speakers and possibly a bathroom, a van with non functioning air vents and no possible way to hear the driver when we made stops.

The tour was not worth the money or time spent. The main highlight was stopping at the Yukon River Camp, where we ordered hot soup on the way back which was amazing and well prepared.

Do not waste your money or time with this company.
Written December 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nicole
2 contributions
1.0 of 5 bubbles
May 2021 • Solo
AWFUL EXPERIENCE. Going from Anchorage to Denali. As soon as we were picked up from the airport we were informed by the driver, that he had just side swiped the side of a wall which caused the doors to jam shut. He had to open it to let us in but it then did not shut all the way. Driver proceeded to ask a passenger to hold the door shut! Proceeded to the last stop to pick up the rest of the group where the driver ended up forgetting two passengers. The driver did not even know he was missing passengers or where to get them. We had to call his boss to figure out the situation for him! We drove 5 hours with the door held shut by paracord and bungee rope. Awful experience.
Written May 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

sravanikuruganti
Charlotte, NC4 contributions
5.0 of 5 bubbles
Dec 2022 • Family
We did the arctic winter tour with airlink, it was one of the best decisions. Our guide Carl was amazing , not only did he take us safe through the whole trip he also showed us some good spots where we got amazing views of the northern lights . We were completely delighted and had an amazing experience . We were also traveling with two young kids (2 and 5) and the whole group was co operative in making it a pleasant experience
Written December 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John L
Chicago, IL13 contributions
1.0 of 5 bubbles
Aug 2021
Based on this experience I'd strongly recommend against using this service for any of their shuttle services. We hired them to get from Denali National Park to Fairbanks. Among the issues, the first two are the serious ones, the others just show poor professionalism:
1. The shuttle vehicle had seats for 14 passengers plus the driver. The driver had a list to pick up 15 passengers, so one guy ended up standing in the shuttle doorway for 20 minutes until his drop-off (the first of the trip, just to Healey). Huge safety issue.
2. Also, the vehicle itself is an airport-style shuttle typically used to get from a terminal to rental car facility, etc. - not for a three hour highway trip. It lacks seat belts, and seemed to labor heavily making the trip.
3. The driver had a list of a half dozen pickup spots that the various guests had reserved from their website, but no idea where most were located. He relied on a passenger to pull out her smartphone and look up locations.
4. The driver had no idea how to operate the heating/cooling system. When passengers asked to turn down the heat, he could only respond by blasting the air conditioning, resulting in a trip alternating between sweating and freezing.
5. Driver refused to help with luggage storage.
Written August 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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