Was very disappointed to see this review, and that you felt the need to go this route, instead of calling the office to discuss. You state you were never offered the chance to reschedule, however, that is always our policy to allow guests to reschedule their tour for whatever reason. Your tickets are always good until redeemed. Ever since this pandemic began, I have done everything my power to protect my employees, my guests, and my company's survival. We shut down completely for over two months, and have followed every Executive Order and Guideline put out. I have instructed my employees to do daily heath checks, and have repeatedly told them to enforce our social distancing guidelines. Currently, we are operating under Governor Kemp's Executive Order, 07.15.20.01, which defines "'Gathering' shall mean more than fifty (50) persons physically present at a Single Location, if to be present, persons are required to stand or be seated within six (6) feet of any other person. Therefore, groups of more than fifty (50) people are permitted if their grouping is transitory or incidental, or if their grouping is the result of being spread across more than one Single Location." We are outside in the fresh air, and everyone has the ability to distance themselves according to their own comfort level. At some point, everyone needs to take their own personal responsibility and do what is right for themselves, which you did, and walked away. Totally understandable and your right, however, putting words in my mouth, as I was the one answering the phone that evening, is not. Had you made any mention of being uncomfortable or having ability to reschedule, I would have been more than happy to accommodate, as I have never refused a guest's request to reschedule. Regarding the group that walked up without their mask, we never know what someone's reason is for not having a face covering, however, I will remind my employees to be even more diligent than what you witnessed. Hopefully, next time you are in Savannah, conditions will be more comfortable for you, and we can reschedule your tour.