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This house tour was excellent. I’m glad I ignored the couple of negative reviews. The recorded tour was informative. The staff was helpful and available to answer questions. And the house is fascinating with the glass floor to show indoor plumbing.
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Date of experience: March 2021
Helpful
Response from Carey217, Education Department at Owens-Thomas House & Slave Quarters
Responded 3 days ago
Thank you for visiting us. We are so pleased you enjoyed your experience. Safe travels!
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We knew ahead of time that this tour was done now via a recording but worked out perfectly! Have been to Savannah a number of times over the past 25 years but never toured the inside of any of the mansions. So glad we did this time and picked the Owens-Thomas house! The staff is extremely organized and their timed entry to honor social distancing works out perfectly. Plenty of staff staged in certain sections to ask questions so you really do not lose out on not having a live guided tour. This is a very popular place to visit so go here first when you start out your day. They will give you a timed start so it could be a few hours gap, and they do sell out! Plenty of time though to go tour the other museums included in the ticket price.…
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Date of experience: February 2021
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Response from Carey217, Education at Owens-Thomas House & Slave Quarters
Responded 2 weeks ago
Thank you for visiting with us! Our staff works hard to make sure our visitors and site remain a safe and welcoming place for visitors-- which can be a challenge at this time. We are looking forward to returning to a time after the pandemic when we can do more interaction with our guests. Safe travels!
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I wish I had NOT wasted my money on this tour! It was a horrible experience. From the offset the staff were rude, beginning with the young man at Stop 1 just as you enter after you get your ticket. This was Monday, 8 February at 10.30am so they can likely figure out who it was. Frankly, he made me feel VERY uncomfortable as a single woman. He was glaring, curt and unhelpful when I couldn't get my QR code to work and it all felt rather creepy. I persevered and once I got myself sorted out (without any assistance from said staff member), I was looking forward to an informative history of the house. Well, that's not what you get!! You get a lecture on how evil slavery was, one big long lecture!! Honestly not what I would choose to spend my money on. This is all on top of the ridiculous virus restrictions in place here. You get berated if you put one foot in the wrong direction or if you get too close to the party in front. The staff member lady with the English accent in the basement of the main house was also very rude, curt and over zealous with the 'safety' measures to the point that I didn't even finish the tour. Getting out of the house was a mission in itself too as she told me off for going the 'wrong' way. Absolutely ridiculous. This was my first tour of anything in Savannah and it was VERY DISAPPOINTING. Suffice to say I will NOT be touring the 2 other sites run by Telfair.…
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Date of experience: February 2021
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Response from Carey217, Education at Owens-Thomas House & Slave Quarters
Responded 2 weeks ago
Thank you for providing very specific details about your experience. It is regrettable that you did not find the tour informative but we are glad you made the attempt. Slavery is a very uncomfortable topic for many. PBS did a special on our site, and you can do a google search for other resources and articles on our site and it's reinterpretation that may help if you're interested. Our staff is ready to get back to in-person group tours, but are currently required to have COVID-19 mandated protocol in place and to make sure all visitors on site are as safe as possible. You probably have since found other sites in Savannah require similar protocol. We wish you safe travels.
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During covid, you do not have an actual guide, they are giving you audio and there is no interesting information on this audio. I do not recommend this tour until Covid is over.
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Date of experience: October 2020
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Response from Carey217, Education Department at Owens-Thomas House & Slave Quarters
Responded Jan 26, 2021
Our Interpreters look forward to the day we can return to in-person guided tours. Until then, they and the Curator were able to put together the audio tour for visitors. We wish you safe travels!
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We were excited to do this tour on NYE and arrived around 1230. Even though it’s advertised as a “self-guided audio tour”, we were very rudely informed by the nasty ticket lady that they had been sold out since 1130. I politely said I thought it was self-guided, and she rudely let me know that “there is a pandemic” and they only sell so many tickets. I fail to understand why people with sticks up their butts get these jobs. Are there no friendly people left to hire?? Just curious. So go early bc the “tours” sell out because in case you haven’t heard.... there’s a pandemic. …
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Date of experience: January 2021
2 Helpful votes
Helpful
Response from Carey217, Education Department at Owens-Thomas House & Slave Quarters
Responded Jan 12, 2021
Thank you for your feedback. We look forward to things improving to where we can open up more room for more tickets and visitors. We share your disappointment that we cannot do more at this time. As for your most regretable experience with the ticket booth staff member, I'll address that personally. I hope the rest of your stay in Savannah was enjoyable. Be well and stay safe!
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