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Columbia River Eco Tours

Astoria, OR, USA
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Columbia River Eco Tours
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Gary M wrote a review Jul 2021
Edinboro, Pennsylvania13 contributions8 helpful votes
More about the history of the canning industry, the buildings we passed along the way at a very slow speed and the captains life experiences. I expected we would go farther up river and see more country side. The boat houses were OK but again not what I expected. This was more about the captains life experiences than wildlife and ecology. For $300 plus tip I left the boat very disappointed.
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Date of experience: July 2021
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Response from christopherlloyd, Owner at Columbia River Eco Tours
Responded Aug 5, 2021
Hi Gary - As owner of this wonderful business over the past 12 years, I always look forward to the 'negative' reviews for a couple of reasons... 1) Because there have been so few 2) Opportunities to improve and get into the mindset of our Clients I'm sorry you left "very disappointed" especially for $150/person. I chose your route myself and for the past 8 years or so, the tour has been number one on Trip Advisor! I'm incredibly thankful for that kind of response! We travel 'at a very low speed' as you've mentioned so that our guests have great views and photo opportunities. We see quite a bit of gorgeous countryside including about 8,000 acres of the Lewis and Clark National Widlife Perserve. Sea Lions, Seals, Bald Eagles, Ospreys, Blue Herons, and other wildlife are usually sited along our way. And I must say... the feedback and reviews about 'Captain Bruce's life experiences' are almost 100% positive. Being somewhat presumptuous... maybe you were just having a bad day overall? At any rate, I hope the rest of your travels live up to your expectations. As my daughter taught me just the other day.... The only thing between our expectations and reality is disappointment. Chris
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MaritaTravels wrote a review Sep 2020
Seattle, Washington4 contributions
When making a reservation, I asked Chris if masks are required on the boat—he scoffed. I asked if, in that case, there was room to spread out—he said ‘yes of course it’s a 40’ boat.’ No, actually. How it played out: Captain Bruce gave his shpeil 3 feet from my face and 6 other random people’s faces. We were thigh to thigh on the benches and no other guests NOR Captain Bruce wore a mask. HIGHLY UNCOMFORTABLE. Where is your hand sanitizer on deck? Where is your invitation and encouragement to spread out or wear masks?? I would love to hear your rationale, Chris and Bruce. For an eco tour it was shocking how close Captain Bruce got to the sea lions and the osprey nests. Would never have signed up for this tour if I knew how the boat disturbed the sea lions for our ‘entertainment’ and how the company lacked respect for the prevention of COVID-19.
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Date of experience: September 2020
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Response from Columbia River ... B, Owner at Columbia River Eco Tours
Responded Feb 8, 2021
After running this business for over 10 years now and having some 6000+ very satisfied customers, I actually look forward to responding to negative reviews. First off Covid. To help make all of our customers feel safe, we now have hand sanitizer aboard, the Captain wears a mask, and all passengers are encouraged to do so as well. Second Wildlife. Sea lions love to swim and Ospreys love to fly. We do not disturb the wildlife for entertainment. I'm an Oceanographer and have a sincere respect for all wildlife. So come on out and see the beauty for yourself...it's AWESOME!
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isonicq wrote a review Jul 2020
Seattle, Washington113 contributions45 helpful votes
+1
I would probably have given this tour 4 stars pre-COVID, but times have changed, and this business has not adapted with masks, distancing, or sanitation measures. Let's start with the good. The tour was great, the captain was friendly, and we generally had a pretty good time. The captain's commentary was really interesting and he talked about the river, the history, and the various ships and locations along the river. We got to see osprey and sea lions, and also the lovely floating houses on the John Day river. Not the fault of the tour or captain, but the weather was sweltering that day, so it wasn't quite as fun as I had imagined it would be. It did cool off towards the end of the tour though. Now the bad. It was quite a pain scheduling the tour. When I called, I would maybe get 30% of my calls answered. The first two times I called, Chris was not able to schedule me as he was out on the water. Fair enough. The third time he called me back, but was still unable to schedule as we were the only couple on the tour at that time. He promised to get back to me later. Fast forward to the day before the tour. I had heard nothing and there was no answer to multiple calls throughout the day. I texted the number and Chris finally replied at 11pm saying that the tour was a go. Finally. Then the next day I received a text at 12pm (for a 4pm tour) that the tour had been cancelled as another couple had cancelled. Shortly after that another text came in saying another 2 people had booked, so we could go. What a rollercoaster. At least that was over with. Personally, I feel the scheduling would have been ok if they had some way to email a booking confirmation, instead of playing phone tag for a few days. Probably something this business can work on. On the boat, the captain did not wear a mask, nor were masks required. When I had first called I specifically asked if we would be able to socially distance on the boat, but the captain did not allow us to spread out on the bow of the boat for "safety reasons". So the five of us were all together on the top deck of the boat (captain, my party of 2, and another party of 2). I estimate we were maybe 3-4 feet away from each other at most. I expect disease transmission was somewhat mitigated by the fact we were outdoors with a breeze blowing (the boat was moving the whole time), but some people may find this situation uncomfortable in these times, given the lengthy amount of time we were close together. This is definitely something this business can take into account for these times - require masks, allow people to spread out around the boat, and assure customers of increased sanitation on the boats. Overall we did have a pleasant afternoon, and this was a nice tour of the Columbia River.
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Date of experience: July 2020
2 Helpful votes
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Response from Columbia River ... B, Owner at Columbia River Eco Tours
Responded Feb 8, 2021
After running this business for over 10 years now and having some 6000+ very satisfied customers, I actually look forward to responding to negative reviews. First off Covid. To help make all of our customers feel safe, we now have hand sanitizer aboard, the Captain wears a mask, and all passengers are encouraged to do so as well. Second Booking. You can now Book Online! So come on out and see the beauty for yourself...it's AWESOME!
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Mike R wrote a review Jul 2020
5 contributions
+1
Thank you so much, Chris and Cpt. Bruce. Chris was able to squeeze us on last minute. Everyone did the social distance thing. Nice, clean boat. Bruce gave us a 3 hour history lesson with great information and insight. Can't say enough and we'll remember and repeat.
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Date of experience: July 2020
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LindsayJ wrote a review Mar 2019
6 contributions1 helpful vote
+1
We booked our tour over Valentine's Day Weekend and had the most beautiful and sunny private boat ride and guided tour with Bruce, who is beyond fabulous. He has a wealth of knowledge about the Astoria area and awesome stories about his life spent on the water. We laughed a ton and enjoyed the best sunshine day on the water and Bruce was such a treat. The boat was very comfortable and smooth and we were able to bring our own snacks and beverages. If you want a relaxing and scenic boat ride in Astoria with a wonderful guide, book a tour with Captain Bruce!
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Date of experience: February 2019
1 Helpful vote
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