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Review Highlights
Confusing in places; lots of homeless at night

I was taking Septa regional into Suburban Station and then doing the underground walk to City Hall... read more

Reviewed March 1, 2019
ems_jls
,
Marlboro, New Jersey
Busy, But It Works

Returning from Doylestown on the suburban network we came into this station at the busy time of day... read more

Reviewed May 19, 2018
bsandrs
,
Portsmouth, United Kingdom
via mobile
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Traveler Overview
  • Excellent15%
  • Very good44%
  • Average20%
  • Poor7%
  • Terrible14%
Mar 1, 2019
“Confusing in places; lots of homeless at night”
May 19, 2018
“Busy, But It Works”
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1600 JFK Blvd, Philadelphia, PA 19103-2852
City Center West
+1 215-580-7800
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1 - 10 of 57 reviews
Reviewed March 1, 2019

I was taking Septa regional into Suburban Station and then doing the underground walk to City Hall for the Broad Street Line. But signage was poor and I had to ask for directions (which I got from a station staff person). And the switchover from...More

Date of experience: February 2019
Thank ems_jls
Reviewed December 2, 2018

On the way into the city we purchased our tickets on the train, so were surprised to see the new gates and turnstiles at Jefferson station. When returning home after the Comcast Christmas show, we used Suburban station. The new system is more modern and...More

Date of experience: December 2018
Thank Nprus
Reviewed September 21, 2018 via mobile

Senior citizens, with the proper ID, ride for free. For those who are not senior citizens, the prices are way better than gassing up, driving, and parking a personal vehicle in the city. The station is close to many amenities-ticket and information booths, bathrooms, retail...More

Date of experience: September 2018
Thank PaleoGypsy
Reviewed August 19, 2018

We've taken the train into Philly many times, but this weekend my boyfriend left his iPhone on the train. As soon as we realized, we called customer service and they said lost and found was closed for the weekend, but if they found the phone...More

Date of experience: August 2018
Thank Andrea M
Reviewed July 29, 2018 via mobile

Catching the train into Penn Station was a treat. The station was clean and making several upgrades. Train arrived on time in the terminal was easy to maneuver through.

Date of experience: July 2018
Thank leenylove
Reviewed May 19, 2018 via mobile

Returning from Doylestown on the suburban network we came into this station at the busy time of day on a Friday. The train arrived on time and the signage to the street was clear. There are some U.K. stations that could learn from this experience.

Date of experience: May 2018
Thank bsandrs
Reviewed October 28, 2017

If you haven't been there in a while, you should stop by. The train station has changed dramatically over the years. They had a complete makeover with elevators to street level and an underground mall. You may forget you're in a train station. Plenty of...More

Date of experience: May 2017
Thank BobMcGowan
Reviewed July 26, 2017

Suburban Station is just awful; there's no sugar coating it. From the panhandlers to the homeless to the low bar shopping, it has no real redeeming value other than providing a method for you to actually leave the area (via train). The tracks are numbered...More

Date of experience: July 2017
1  Thank NTP66
Reviewed March 18, 2017

If you like navigating your way through hoards of homeless squatters with NO transit police in site, then Suburban Station is for you. Very SCARY place and SEPTA has no plans to fix the problem.

Date of experience: March 2017
3  Thank Commuter17
Reviewed March 14, 2017 via mobile

From city hall the William penn statue high atop to the surrounding buildings the age old craftsmanship and detail rivals Europe. The statuary and public art in and around this area is a great self guided walking tour for all ages and it's FREE! Cool...More

Date of experience: March 2017
Thank TheLangGangOf5
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