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Review Highlights
Day with Mom (Devon Location)

My mom and I planned a "spa day" at the Devon location and while we were quite happy with the... read more

Reviewed August 3, 2016
Alice H
,
Philadelphia, Pennsylvania
Disappointing new center city location

Not impressed. It seems like they just don't understand the whole pampering thing. The waiting... read more

Reviewed January 11, 2018
Trish M
Read all 18 reviews
7
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Traveler Overview
  • Excellent35%
  • Very good16%
  • Average5%
  • Poor22%
  • Terrible22%
Sep 5, 2018
“The worst conditions while having a facial”
Mar 5, 2018
“Annoyed and frustrated”
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Contact
1528 Walnut St, 2nd Floor, Philadelphia, PA 19102-3604
Website
+1 215-496-9966
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Reviews (18)
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1 - 10 of 18 reviews
Reviewed September 5, 2018 via mobile

The Devon Toppers location is under renovation. They did not discuss that it would be literally right next to the room where I would be having a facial! They should not have given me an appointment! Carol performed a good facial, but there was pounding,...More

Thank janbK6058QR
Reviewed March 5, 2018

Very terrible customer service. I'd give them no stars if possible. Booked facials and massages for two people. Thought it would be fun for friends to have a "girl" day. The night before our appointment I received a call to say my massage was canceled...More

2  Thank mambrogi31
Reviewed January 11, 2018

Not impressed. It seems like they just don't understand the whole pampering thing. The waiting area looked like a West Elm store. My treatment room had no soothing music, no wonderful aroma, not very relaxing.The locker room was very cramped with robes too large and...More

1  Thank Trish M
Reviewed May 27, 2017 via mobile

Love Toppers in the city! Carol is such a great hostess! Debbie is the best massage therapist ever! A day of total relaxation! Can't wait to go back!

Thank helenah714
Reviewed November 7, 2016

The spa staff was superb. Massage was wonderful and refreshing. Great pricing for services offered. Smallish changing area but very well kept and clean.

Thank Laura M
Reviewed October 17, 2016

My daughter planned a spa day for 3 of us at the Philadelphia Toppers location. Have not been there for several years and was shocked at how much the facility and service has deteriorated. Spa robes that were offered were very worn and thin, tea...More

1  Thank kathmahoney
Reviewed October 6, 2016 via mobile

The staff were excellent, the salon was beautiful & very clean. The stylist was very knowledgeable. The stylist I had, Sonny Del Grande went above & beyond to achieve what I wanted to do - which was to go from having long, reddish dyed brown...More

Thank discover0318
Reviewed September 12, 2016

My sister and I were given gift certificates for Toppers for my birthday. We first met with Carol and she was an amazing host! We adored her hospitality, extremely thorough all day. Each massage therapist was excellent! We loved our facials! Lunch was great. Followed...More

Thank Ashley V
Reviewed August 3, 2016

My mom and I planned a "spa day" at the Devon location and while we were quite happy with the quality of the massages the location needs major renovation!! I was shocked and disturbed to see a cabinet door literally hanging off it's hinge in...More

Thank Alice H
Reviewed August 3, 2016 via mobile

I've been visiting Toppers for years every year on my birthday for a massage... Never again. Customer service was ok... The massage service isn't bad, however, they haven't updated the decor in years... Dirty carpet, chipped paint, mildew showers and just a dark environment. They...More

Thank vedabrown
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