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City Hall Visitor Center

Open today: Closed
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Traveler Overview
  • Excellent55%
  • Very good36%
  • Average7%
  • Poor1%
  • Terrible1%
Travelers talk about
“william penn”(110 reviews)
“tower tour”(34 reviews)
Located in the true center of Philadelphia, the City Hall Visitor Center allows visitors to experience one of the City’s most iconic buildings. Our knowledgeable Visitor Services Representatives offer visitor essentials including maps, brochures...more
Closed today
Hours Today: Closed
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Suggested duration: 1-2 hours
1 Penn Square, Room 121, Philadelphia, PA 19107
City Center West
+1 267-514-4757
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Reviews (1,284)
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All reviews william penn beautiful building tower tour observation deck municipal building clock tower empire style city council amazing architecture elevator ride christmas market ice skating broad street love park city of brotherly love walk around across the street
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1 - 10 of 972 reviews
Reviewed 2 days ago

During my trip to American's east coast I have never seen similar building. Architecture is almost European.

Date of experience: March 2018
Thank JaroslavNecas
Reviewed 2 weeks ago

I always enjoy this building and all of the wonderful history and architecture it has to offer. It is one of the most stunning buildings in the city.

Date of experience: December 2018
Thank foodie412
Reviewed 2 weeks ago

This is a special building. First, it is in reference to William Penn, who's effigy is atop. Second, it has no steel superstructure underneath. The structure is held in-place primarily by it's own weight plus mortar. The pass-thru the center is different than most buildings...More

Date of experience: March 2018
Thank Gene H
Reviewed 3 weeks ago via mobile

This place was great, what a masterpiece. Add in all the Christmas activity and boom you got a winner. Easy to get to and can’t be missed! Check it out from all sides, hidden gems everywhere.

Date of experience: December 2018
Thank EFW2014
Reviewed 4 weeks ago via mobile

Spent the day in Center City at the Christmas Village, Dillworth Plaza, and City Hall Court Yard. Had a fantastic time except for the last event, the City Hall Light Show. On December 22nd at 5:30 the show was a bust, music but no light...More

Date of experience: December 2018
Thank joel309
Reviewed December 13, 2018

A must see. The view from the top of the tower is stupendous. Additionally, while you wait for the elevator on the 7th floor, you can read the historical facts about city hall. Really worth the price (less than $10) for veterans. Caution, upon arrival...More

Date of experience: December 2018
Thank Tom B
Reviewed December 12, 2018 via mobile

The Christmas light show was better than Saks Fifth Ave NYC 2018. Nice Christmas market and another Christmas market just across the street.

Date of experience: November 2018
Thank jennyq7
Reviewed December 11, 2018

This building's specialness can't be thoroughly appreciated without going on the paid tour of the building and elevator ride up to the observation deck right under the William Penn Statute. The docent was so passionate about the architectural beauty of this building built over 30...More

Date of experience: November 2018
Thank Katie D
Reviewed December 11, 2018

I've walked through city hall several times with different friends visiting Philly. I love that they opened Dilworth park for ice skating and pop-up shops for the holidays. It's an amazing experience.

Date of experience: November 2018
Thank alimited162
Reviewed December 4, 2018

The building itself is quite attractive but even better during the holidays as they have Christmas trees, lights and a carousel in the center courtyard along with multiple vendors selling holiday offerings. If this doesn't get you in a festive mood then circle the block...More

Date of experience: December 2018
Thank jaybeeFL
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Questions & Answers
Ask a question
January 4, 2018|
AnswerShow all 7 answers
Response from IVCC | Property representative |
Hi, @schmutaki. Philadelphia’s City Hall is both an architectural marvel, and a working seat of government. Citizens come to secure marriage licenses, probate wills and register to vote. Visitors travel from around the... More
October 24, 2016|
AnswerShow all 5 answers
Response from AlexanderK4420 | Reviewed this property |
I even called them to confirm - no tours are scheduled for that day.
Liz M
February 13, 2016|
AnswerShow all 6 answers
Response from Joseph W C | Reviewed this property |
It won't be open in observance of Presidents' Day
Travel Forum Posts
Boston, MA
Hometown tourist (16 Replies)
I found myself with a little bit of time on my hands today. My employer gave us an extra day off creating a 4-day weekend. All my friends and family were either working or out of town. I was heading out to do some errands, when on a whim I hopped on the blue line. I got off at Aquarium. It was hot but not too humid and there was a nice breeze. I walked through Christopher Columbus park. The plantings there are beautiful. I made my way to North Square and picked up the Freedom Trail at Paul...More
July 04, 2017|
Response fromRoute128North|
What a lovely day! Thanks very much for posting! (No idea about the Revere story)
Vienna, Virginia
Street Parking Near City Hall? (2 Replies)
My husband and I will be in Philly from Saturday, December 29 through Tuesday, January 1. We are staying at the Residence Inn on Penn Square next to City Hall. The valet for the Residence Inn costs $36 per day, so we were looking for parking that is a little more economical. I have been on the PPA website browsing through the costs of nearby garages and it seems that the average for 24 hours runs between $20-$30. We'll be in Philly for approx 72 hours ... just wondering if there is...More
December 27, 2007|
Response fromLynn3|
Parking on the street for that long is not an option. Most spaces are metered every day. Lynn
York United Kingdom
2 full days in Miami.....what do you think of my plans? (8 Replies)
I am lucky enough to be visiting Miami from next Tuesday 23rd October (arrive late afternoon) to the morning of Friday 26th. So, we have Tuesday evening, where I'm expecting us to be travel weary so thinking we'll go to Bayside for dinner. Then we have all day Wednesday and Thursday. After researching Tripadvisor, I thought it might be a good plan to have breakfast in a diner (exciting for us from the UK!!) then try the bus and boat tour. I thought of dinner at the City Hall...More
October 14, 2012|
Response fromrk2005|
Yes, it would help to know where you're staying. I am guessing near Bayside? Re. diner, yes if you're in south beach 11th Street Diner (which I think is the same as geoffbob posted above) is a good choice. It's an authentic 1940's diner that was moved from Pennsylvania about 20 years ago. I found the food to be average there, a better breakfast is at Front Porch Cafe (1400 block Ocean Dr). Yes Ocean Drive is fun to walk and see the people and art deco buildings, as is Lincoln Rd Mall,...More