Hard Rock Cafe New York
Hard Rock Cafe New York
4

Top ways to experience Hard Rock Cafe New York and nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.0
4.0 of 5 bubbles1,647 reviews
Excellent
656
Very good
492
Average
238
Poor
133
Terrible
128

Kavo85
Dublin, Ireland1,001 contributions
4.0 of 5 bubbles
Mar 2020 • Couples
Usually try visit the HRC when on vacation. The NYC edition is located close to Times Square and easily accessible by foot/metro etc.

We stopped in for lunch service and were happy to be seated straight away on arrival (after a bit of a cringey photo no less). Server was friendly and ensured orders were taken quickly. Didnt see a whole lot of the server after that though she did arrange to change a drink order made in error which I guess she didnt have to.

Food/menu/pricing was exactly as one might expect from a HRC. All in all it was a pleasant experience and I would have no issue recommending to others.
Written March 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kay E
Dronfield, UK110 contributions
1.0 of 5 bubbles
Jan 2020 • Friends
Every time I’m in NYC I go to Hard Rock - it’s iconic. I went in January and was absolutely appalled by the service and food. I know they were busy but it took over 20 minutes to get a drink plus nearly 1 hour to get the food. The burger was sent back as it was stone cold and wasn’t what was ordered. Fortunately the second burger was more like it. We felt like we’d been forgotten as others seemed to be getting served quicker. My friend always wanted to go and I was so excited to be able to take her. We’ll not be going again. Very very disappointed.
Written March 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

plushdragon
York, UK671 contributions
2.0 of 5 bubbles
Dec 2019
The place was buzzing and it took ages to be served and when we got served it was ages before we got the order and then we could have walked out without paying as we waited ages to get our bill.
Food looked good and big portions, we only called for drinks. Staff looked really busy in the main, just the odd one or two who seemed to stand chatting while people were waiting to be served.

Duane served us and was friendly but obviously run off his feet. The rating is for the wait, not for the drinks or staff who were, in the main, doing their best

If it wasn't for the person I was with collecting their glassess, I would have chosen to use elsewhere due to slow service.
Written January 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MrPaul007
Saltburn-by-the-Sea, UK437 contributions
2.0 of 5 bubbles
Our first place to visit on landing in New York, just yards from our hotel, was Hard Rock. An iconic hotel in iconic Times Square just before year end. And the look & feel of Hard Rock did not disappoint. BUT the customer service did disappoint big time.

My wife’s surf and turf burger turned up cold. We immediately alerted the nearby waitress who acknowledged but then proceeded to do nothing. We weren’t her cover, no tip potential and so she was clearly not interested in us. We alerted her again but still nothing.

20 minutes later I had eaten mine. We caught the attention of another waiter and asked to see the manager. He came over, apologised and then suggested which course we would get free. We weren’t interested - harm done, customer disappointed and reputation damaged. We are now looking at cancelling our next holiday at a Hard Rock Hotel in Asia.
Written January 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ChloeKelly95
Liverpool, UK17 contributions
3.0 of 5 bubbles
Nov 2022 • Couples
Came to the Hard Rock for my birthday. We were still eating our starter when the mains arrived. Shortly after waiter asked us if we would like another drink or dessert. I chose a cocktail and was then presented with the bill which we had not yet asked for. Felt like we were being rushed in and out and could not fully enjoy. A disappointing experience for the Hard Rock.
Written November 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shelly S
San Antonio, TX243 contributions
2.0 of 5 bubbles
Three of us stopped in for dinner on Sunday.
We were told it would be 15-20 minutes. We found a place to sit and waited.
When our buzzer went off, we headed to the host station. We were asked to step over and wait some more. Another guy came and handed us guitars and made us pose for a cheesy picture.
We finally were taken to our table where we sat for maybe ten minutes before someone came by and asked us to change tables because we had been ”seated at the
wrong table.”
They moved us to another table where we waited a very long time before seeing a server. We ordered immediately, and away she went.
A while later, 2 of our three meals were brought to the table. We waited quite a while before finding anyone who could help. We asked for the third meal, and again we waited.
When they finally brought the third meal, the chicken was tough and dry.
As we were paying the tab, guess what? Someone arrived with a duplicate third meal.
The only reason I gave two stars was because the burgers were pretty good. Zero stars for the experience.
Written March 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

72332
United Kingdom131 contributions
4.0 of 5 bubbles
Jun 2019
Our first visit to NYC...we opted an evening meal at the Hard Rock the first evening...after a long day we wanted comfort food! Our drinks took a while to get to us but enjoyable meal as always. Then we opted to go back for my birthday breakfast - a buffet breakfast all you could eat. Great both times, cant wait to come back!
Written May 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Christy
London, UK278 contributions
2.0 of 5 bubbles
Sep 2019 • Couples
Ticking HRC's off as we travel the world is "our thing", so this was a must and we were particularly excited about it being in Times Square. We decided to go for my "big" birthday and were unfortunately, very disappointed. I was expecting seeing as it's American, to be exceptional service, but this was sadly, the worst HRC we've been to. The staff were short tempered, got our order wrong (gave it to the table next door, who started tucking into it!) and the general atmosphere (particularly for my birthday!) was very flat. Definitely can't recommend, which is a real shame, as we normally LOVE HRC.
Written April 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Katrina M
27 contributions
1.0 of 5 bubbles
Dec 2019
SHOCKING !!

Booked to have dinner here on Christmas Day and really looking forward to it but the food was stone cold therefore having to re cook mine again meaning i couldn't eat with the rest of my family :(
When it eventually came out the burger wasn't cooked to how i asked and left most of it , it was tasteless and horrible !
No atmosphere and to top it of for 5 meals and 5 drinks the Bill came to $124 and they wanted a a 20% tip on top ... yeah , good luck with that one !!
Will never return again !!
Written December 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SurreyLemon
Sutton, UK32 contributions
5.0 of 5 bubbles
Oct 2019 • Family
Went on Friday night about 8pm, which was busy. Was seated straight away and waitress was really friendly. Food was good and the 2 of us shared a starter and had burger and pasta for main which was really nice but neither of us could finish only eat about half as portions are big. The price was good and enjoyed the meal.
Written October 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Showing results 1-10 of 831
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing

Hard Rock Cafe New York - All You Need to Know BEFORE You Go (2024)

All New York City HotelsNew York City Hotel DealsLast Minute Hotels in New York City
All things to do in New York City
Day Trips in New York City
RestaurantsFlightsVacation RentalsTravel StoriesCruisesRental Cars