Tours and Tickets by New York Water Tours
Overview
Discover the world-famous Statue of Liberty on this sightseeing cruise of the New York Harbor. See the New York City skyline complete with the new One World Trade Center, Ellis Island, the Brooklyn Bridge and more. Capture unforgettable images of the city and Lady Liberty before heading back to port to continue exploring on foot.
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Review of: NYC Statue of Liberty Cruise
For the price you get what you paid for. If you are looking for a more premium experience skip. If you want something cheap and quick this works.
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Helpful
Responded 1 week ago
Thank you for taking the time to share your feedback with us. We appreciate all of our customers feedback, and use it as a tool for growth. Although we wish you had a better experience, it is feedback like this we learn from, and use to improve our service. We understand that your time is valuable, and want to make it up to you. Please contact us at support@libertycruise.nyc - we look forward to hearing from you
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My husband, friends, and I bought tickets to the New Year’s Eve cruise, thinking “gonna start the new year on a boat, watching fireworks, and drinking at an open bar!” Well our plan was thwarted pretty much right away, there wasn’t enough room on the tiny boat, after waiting a lot longer than was needed. (There is another review about being on the boat that night.) There were so many people on that boat, all of the seats were full people were standing shoulder to shoulder, for four hours? No. Hard no. There was also suppose to be an all you can eat buffet, HOW? While we were getting closer to the boat, I asked an employee, “is there even room for everyone?” He said back to be, “yeah right there.” It was two booth seats, that the twenty people in front of us were to fight over. I grumbled back to him and he looked at me and said “yeah, I know it’s super crappy.” He didn’t use the word crappy, he used the swear version of it. Even their employees think it’s super crappy what they are doing! Don’t buy the tickets to this greedy, garbage cruise line, you’ll regret it. Also check out their old travel advisor, that’ll paint the true picture!…
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Date of experience: December 2019
Helpful
Responded Feb 13, 2020
We want to sincerely apologize for your negative experience with our company. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. Please give us a call at 212.664.0300. You can also email us at customerservice@topviewnyc.com and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
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The day was rainy, but the trip was delightful in a fully enclosed and heated cabin. Jack did a great job of guiding us through the historical significance of what we were seeing. awesome tour.
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Review collected in partnership with this attraction
Date of experience: January 2020
Helpful
Responded Feb 6, 2020
Thank you for the positive review of your touring experience onboard the Liberty Cruise. It was a pleasure hosting you and we hope to serve you again in the future!
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I must admit I did this expecting not much more than a touristic money grab, and I was surprised by how excellent it was, not just for the views and the duration, but also for the excellence of the guide who must’ve talked for a good 2 hours non stop, giving a load of interesting facts and stories about manhattan, jersey and Brooklyn. Loved it!…
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Review collected in partnership with this attraction
Date of experience: January 2020
Helpful
Responded Feb 6, 2020
Thank you very much for your review of our Liberty Cruise and for sharing the positive experience you had with our staff. It was a pleasure having you on our tour and we hope to serve you again in the future!
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Review of: NYC Statue of Liberty Cruise
Very poor, wouldn't leave any stars if there was an option. Waited over an hour past scheduled departure time in -5oc temperature with very poor communication from staff for the boat to arrive, to then be told that the restrooms on board were also out of order. Cruise longer than advertised we couldn't even get on the boat as had prior appointment for what was meant to be special birthday occasion. Would not recommend this company at all! Refund policy doesnt exist either so beware!…
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Date of experience: January 2020
1 Helpful vote
Helpful
Responded Jan 20, 2020
Dear guest, Your business is very important to us and we value your input. We strive to ensure all of our customers have a positive and memorable experience. Please contact us at support@topviewnyc.com so we can rectify your experience.
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