GO Airlink NYC
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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3.0
2,722 reviews
Excellent
966
Very good
377
Average
205
Poor
209
Terrible
965

Emma W
Hengoed, UK16 contributions
Jan 2020 • Couples
We booked the Go Airlink service as part of our package trip to NYC with BA. Whilst the arrival and locating the shuttle was painless enough, I can’t say the same for the drive into the city. Whilst I appreciate NY traffic is a bit mental, the driver of our shuttle was nothing short of a maniac. Weaving in and out of traffic, shouting at other drivers, constants honking of the horn made the over 2 hour drive unbearable and I got off the shuttle feeling quite queasy! Unfortunately we were unable to use the shuttle back to JFK as we hadn’t realised we needed to contact Go Airlink 24 hours prior to arrange this. A ridiculous concept considering we could turn up to the airport at JFK 15 minutes prior to let them know we needed to shuttle upon arrival. We therefore had to fork out an additional $56 for an alternative transport to the airport.
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Harrybo
Haydock, UK11 contributions
May 2020
I have always had exceptional service every time I book my transfers in NYC and have recommended many times but unfortunately they have let me down this time getting my refund back to me for my cancelled trip. I emailed in May cancelling my trip in June due to the pandemic but all the communication states it will be refunded in due course. One of the last emails I received stated it had been sent to accounts on 18th July. I fully understand the situation in NYC as it is the same in the UK but I would just like a date on when I can expect my refund.
Written August 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hi Harry, We are truly sorry for these massive delays but we appreciate your honest feedback and your understanding. Our offices were closed for the better part of 4 months. Recently, we had our accounting team return to work in a limited capacity; this is making the refund process last much longer than usual. However, we understand that these are difficult times and that's why we're trying to get every refund processed as quickly as possible. Would you please send us your reservation number so we can process this immediately? You can do so through TripAdvisor or you can send us an email at julia@airlinknyc.com I truly hope we can resolve this issue to your satisfaction! Best wishes, Julia K
Written August 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Christine D
Miami Beach, FL11 contributions
Jan 2020
I see there are some good reviews here, but our experience was not. I booked ahead and we waited nearly an hour at JFK for the van to arrive to take us to our midtown hotel. I decided to cancel our return trip to JFK. I did it online the day before, never received a confirmation that it was cancelled, and the van showed up, despite being cancelled. So, basically, the van didn't show up when it should have at the airport, and showed up when it shouldn't have at the hotel.
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Serge
Da Nang, Vietnam120 contributions
Jun 2022
Arrived to LGA, received a text with link to check in. Did so at 9:21 am
From Welcome center called (per email instructions that do not mention an sms link), spent 10 mins waiting for person, then was left on hold for 15 mins and disconnected.
Called back again, waited, at 10:05 was told it will be another 20 mins till shuttle arrives.
Shuttle arrived at 10:12, driver told me we (3 passengers) have to sit and wait until 4 more passengers show up. No idea how long.
Overall 1 hour and 20 minutes from checking in to leaving the airport
Oh and the link to track a driver does not show any data!

Horrible service. Horrible attitude of all customer service reps. Unacceptable wait times and communication
Written June 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello. Thank you for giving us a feedback. We deeply apologize for any inconvenience this may have caused you. Kindly email us at info@airlinknyc.com for us to further discuss your concern. Stay safe always!
Written June 14, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

pacha835
County Clare, Ireland163 contributions
Jun 2022
Used this service with family to get from Airport to Manhattan. Had paid over $100 in advance to be collected from our flight as advertised. The flight landed and we made our way to the collection point where we waited for over 3 hours. We made several phone calls to the company only to be told each time that the shuttle bus was on it's way and would be with us within a few minutes. Despite all the phone calls the Shuttle bus pulled in 3 hours later when there were a number of people with bookings waiting to get to Manhattan. When we queried the driver regarding the delay he advised that he had only been told to collect 30 minutes before. Obviously they only send the driver when they have a number of people to collect. God knows how long we could have been waiting if a fewer number of people were booked. This is a really terrible service to be avoided. We got the return trip by private transfer for less money and no delays. A waste of 3 hours in an Airport rather than enjoying Manhattan. Will not be returning.
Written August 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello. Please accept our sincere apology for the delay in service you may have experienced. We regret any inconvenience or frustration that you may have encountered. Your experience was certainly not what we intend our guests to have, Airlink NYC strives to provide the best possible service, and when we do not succeed it is important for us to know, acknowledge and improve. Stay safe at all times.
Written August 5, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

julie p
Felixstowe, UK3 contributions
Nov 2022 • Friends
If I could give this no stars I would. Absolutely terrible experience, driver misread his text message so there was confusion over the pick up point. When we found him he proceeded to shout, become aggressive and throw our luggage around (2 females alone in the dark). When I calmly challenged him over his behaviour he got into my personal space and became very threatening. When he checked his mobile he then apologised and was ashamed of his behaviour (too late fella!) My complaints have basically been ignored (offered 10%off my next booking... I won't be making another booking) booking.com have been useless... I'll never book with either again. Expedia all the way, avoid, avoid, avoid
Written November 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Julie, Thank you for your feedback. We are deeply sorry to learn about our driver's actions. As a company, we take pride in providing our customers with the best service possible, hence we would never condone such conduct. We will further investigate regarding this matter and it would help us if you email us at info@airlinknyc.com. Thank you and stay safe.
Written November 30, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jaimita
Christchurch, New Zealand1 contribution
Aug 2022
Booked a shared shuttle for my young daughter on her first overseas travel by herself. Her plane was nearly 1.5 hour late, arriving well into the evening, it was her third plane in a 17 hour journey so she was dead tired, travelling to a country and city she didn't know and where she didn't know anyone. So we were a bit apprehensive after some of the reviews here. But as soon as she had landed, she got a call from the shuttle driver about the shuttle (despite us giving a foreign phone number instead of the required local number but we didn't have a local number). They asked where she was located and directed her to the shuttle. Driver was very nice, my daughter said and she arrived safety at her accommodation. Huge relief for us parents and very appreciative to Go Airlink to make the flight delay work.
Written September 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello. We appreciate your kind feedback. We hope to see you again soon. Stay safe at all times!
Written September 5, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

jasminag2001
Kuala Lumpur, Malaysia89 contributions
Nov 2022
Do not use these guys. They emailed the evening before my transfer and said they had to charge me extra $150 due to a "glitch" in their system and when I didn't respond in time, they cancelled my trip. I had to scramble to find another car to take us to New York. This is despite me calling them the day before to reconfirm my transfer and despite receiving an email from them confirming the transfer the day before. Avoid them at all costs! Extremely unreliable!
Written November 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Stuart B
Oakland, CA36 contributions
Oct 2022
I decided to use GoAirlink for a shared shuttle from Newark Airport to my Midtown Hotel. After I made the reservation I read some bad reviews and was concerned, but I have used shuttles from airports before and thought "how bad could it be"! I found out. When I landed I received a text that my driver was on his way. Encouraging. Per instructions, I headed to ground transportation and waited. GoAirlink says look for a person wearing a red coat for information. Spoke to her who with a bad attitude said wait and someone will call us.I called the company 2 times, they said someone was coming. Others who reserved were having the same plight.It took 3 hours from the time we arrived for a shuttle to show up. Spend the extra money and use another service!
Written October 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello. We appreciate you as a valued customer and are grateful you brought your concerns to our attention. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know. We apologize again for any inconvenience we have caused you. Thank you and stay safe.
Written November 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lisa
2 contributions
Sep 2022 • Solo
DO NOT use this company. I waited 3 hours before getting picked up and took another 2 5 hours until I arrived at my hotel. Called several times being told 45 minutes, an hour sent by called again told 15 minutes, 45 minutes later told 5 minutes and it was another 45 minutes before I got picked up. It's worth taking an Uber. I cancelled my return trip as I couldn't rely on them to get me to the airport in time for my departure. Booked and Uber cost me $10 more. Well worth it!!!
Written October 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello. Thank you for your feedback. We regret any inconvenience or frustration incurred. We understand that you found the wait time to be excessive and would like to extend an apology. We thank you again for choosing Go Airlink NYC. We consider you a most valued customer and hope you give us an opportunity to serve you again in the near future.
Written October 11, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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GO Airlink NYC (New York City) - All You Need to Know BEFORE You Go

Frequently Asked Questions about GO Airlink NYC

GO Airlink NYC is open:
  • Sun - Sat 12:00 AM - 11:59 PM
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