GO Airlink NYC
GO Airlink NYC
3
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.0
2,946 reviews
Excellent
1,052
Very good
393
Average
214
Poor
216
Terrible
1,071
These reviews have been automatically translated from their original language.
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Emma W
Hengoed, UK15 contributions
Jan 2020 • Couples
We booked the Go Airlink service as part of our package trip to NYC with BA. Whilst the arrival and locating the shuttle was painless enough, I can’t say the same for the drive into the city. Whilst I appreciate NY traffic is a bit mental, the driver of our shuttle was nothing short of a maniac. Weaving in and out of traffic, shouting at other drivers, constants honking of the horn made the over 2 hour drive unbearable and I got off the shuttle feeling quite queasy! Unfortunately we were unable to use the shuttle back to JFK as we hadn’t realised we needed to contact Go Airlink 24 hours prior to arrange this. A ridiculous concept considering we could turn up to the airport at JFK 15 minutes prior to let them know we needed to shuttle upon arrival. We therefore had to fork out an additional $56 for an alternative transport to the airport.
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Valentina B
Turin, Italy158 contributions
Jul 2023 • Friends
We booked the transfer from Newark to Manhattan online. Upon arrival we go to the meeting point indicated in the booking confirmation voucher but we don't find anyone, a boy calls us and, to make a long story short, he tells us that he is waiting for us but he has no idea what the meeting point is, after 15 min we finally meet. He makes us go downstairs to wait for the bus but after 20 minutes of waiting he calls the driver who warns him that he has the wrong terminal and is already headed to the city. At that point we go up and down twice from one floor of the airport to another, he continues to call the office and in the end he makes us get on a bus. We stop at the various terminals, the other guests get on and finally after more than 1 hour we leave towards Manhattan. At a certain point the driver insists on letting us off to a hotel that isn't ours, we give him the details of ours and he tells us that we are not on the list and asks us why we are on his bus... in short, a disaster. Call the office to ask permission to take us to our destination... where we finally arrive after a fatal journey of more than 2 hours and 30... they seemed very disorganized to me
Written August 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Valentina,
We apologize for the multiple inconveniences you encountered during your transfer from Newark to Manhattan. Your feedback is essential to us, and we regret the confusion and delays that marred your experience.
We will thoroughly review our procedures and communication to enhance the organization and efficiency of our services and ensure a smoother journey for our guests in the future.
Written August 19, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gio
Milan, Italy22 contributions
Dec 2023 • Friends
What can I say, when we arrived at JFK we had to wait TWO and I mean TWO hours before the driver showed up at the airport to take us to the hotel.
They redeemed themselves on the return when the driver showed up at the hotel even 15 minutes before the scheduled pickup time.
For the rest the vehicles are quite recent and in order.
It will be difficult to rely on it in the future, given that if a 2 hour delay is unbearable but without risk, if the delay was from the hotel to the airport with the risk of missing the flight... NOT RELIABLE!
They redeemed themselves on the return when the driver showed up at the hotel even 15 minutes before the scheduled pickup time.
For the rest the vehicles are quite recent and in order.
It will be difficult to rely on it in the future, given that if a 2 hour delay is unbearable but without risk, if the delay was from the hotel to the airport with the risk of missing the flight... NOT RELIABLE!
Written January 2, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello,
I apologize for the extensive wait upon your arrival; this is certainly not the service standard we aim to provide. We're actively reviewing our procedures to ensure timely and consistent pick-ups, acknowledging your concerns to improve our reliability in the future.
Written January 2, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paola P
Santarem, PA8 contributions
Jan 2020 • Couples
We took the shuttle from our hotel in NYC to Newark Airport. Pick up was on time, arrived earlier at the airport. The female driver was very polite and her driving was excellent. I would recommend that, as the price of the bus was not much cheaper and I would have to stroll with baggage untill the departure point at Port Authority.
Written January 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
barentru
SeaTac, WA11 contributions
Jan 2020 • Solo
My husband had to make a quick trip to New York City for his sister’s birthday. The best return flight we could find was from Newark. I discovered Go Airlink NYC on the web and made a reservation online. Because of a problem with the funeral home, we had to reschedule which I did via telephone. There was no problem with reservations either time and the trip went without incident. The driver was courteous and the trip actually went much quicker than advertised, probably because it was late at night with not a lot of the usual NYC traffic. We will definitely use Go Airlink NYC on our next trip to the City. It was a difficult time and it helped to have a problem-free trip from the City to Newark Airport.
Written January 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi,
Thank you very much for leaving this review. It means the world to us. We work hard to make our service as useful and comfortable for our passengers as possible and comments like yours reaffirm our hard work. Thank you.
Written January 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christine
1 contribution
Jan 2020
I had an early morning flight from Newark and used GoAirlink NYC to get there from Manhattan. It was an affordable flat fee - $27. It was pretty easy to book the shuttle (there were some bugs with their mobile website but they were resolved after I refreshed). Keep in mind that for the shared shuttle, they may drop you off way earlier than your flight. This is probably to account for picking up other riders, traffic and/or ample time to get through security during peak times. Overall, I was pretty satisfied with my experience and would use them again.
Written February 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aussnowboarder
Sydney, Australia340 contributions
Feb 2020
I used this company recently to get from LGA to a Manhattan hotel and to get from that Hotel to JFK. Both experiences were extremely positive. I was baffled by the negative reviews but in hindsight, I think those people don't understand what a "shared shuttle" is. I use shared shuttles all the time to save money. Go Airlink did that. The shuttles were new and clean. The drivers were extremely helpful and despite having a full shuttle, they made efficient use of stacking the luggage. I got to all my destinations on time. I saved money. Just build in your time buffers (like any sensible traveller would). Thank you Go Airlink for being there for me. Your drivers are hard working, conscientious and presenting a great front for the company.
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Aussnowboarder,
thank you for leaving this absolutely amazing comment. It's always wonderful when we read feedback from passengers who truly understand and appreciate our service. We would love to see you again, hopefully soon!
Written February 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
angelamorrison129
County Antrim, UK24 contributions
Feb 2020
I had used Go Airlink for myself and recommended my friend also use them for her return transfer from airport to hotel,
She asked me to book the trip,which i gladly did, After doing so i realised i had got it completely wrong and when i tried to Edit booking,it stated that it had been cancelled and that i would receive a full refund, So I immeditely booked the proper return transfer for her and her 3 friends.
Well, it turned out that only half the money was refunded to me$79.14, and i am still awaiting payment since February for the other $79.14,
I have contacted the company by e mail, filled out refund forms,spoke to their online advisor, who assured me the refund would be in my account,and i am still waiting.
What POOR customer service from a company that I had recommended to a lot of my friends here in the UK
Be nice if they were to reply with an explanation and a payout of refund
She asked me to book the trip,which i gladly did, After doing so i realised i had got it completely wrong and when i tried to Edit booking,it stated that it had been cancelled and that i would receive a full refund, So I immeditely booked the proper return transfer for her and her 3 friends.
Well, it turned out that only half the money was refunded to me$79.14, and i am still awaiting payment since February for the other $79.14,
I have contacted the company by e mail, filled out refund forms,spoke to their online advisor, who assured me the refund would be in my account,and i am still waiting.
What POOR customer service from a company that I had recommended to a lot of my friends here in the UK
Be nice if they were to reply with an explanation and a payout of refund
Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Angela,
I'm very sorry to hear that you had such trouble with our customer support and refund process. Can you send me the reservation details at julia@airlinknyc.com so I can check what happened and process the refund for you? Usually, these automatic refunds are painless and take a maximum of 5 business days. I wonder what went wrong.
I sincerely hope that resolving this matter will earn us your trust once again.
I'm expecting your reply,
Julia
Written March 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pilloo M
Mumbai, India499 contributions
Jan 2020
I used Go Airlink for the first time last month. The shuttle van picked me up from my terminal at JFK and sped me to my residence in really good time. The driver was helpful and the van was very comfortable. I used the service on the very next day to go from my residence to the airport and this time the driver arrived at my doorstep even earlier than the time indicated in the booking. I used it a third time when I returned to La Guardia and once again had a great experience. Undoubtedly great value for money.
Written February 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for the comment, Pilloo! Your comments mean a lot to us. We hope to see you again soon!
Written February 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brittany T
Baton Rouge, LA198 contributions
Jan 2020 • Family
I read tons of reviews and agonized about booking with this company. I had a party of 13 going from LaGuardia to midtown. I couldn’t find a single company with excellent reviews that seemed reliable. I booked this and hoped that they would show up since it was a private shuttle.
I booked online and paid in full about 2 weeks before we arrived. Received a reminder/confirmation email the day before.
We landed on time and went to the courtesy phone. The dispatcher told us 10 minutes and where to wait. She also said our driver would call when he arrived.
We waited 20 minutes in the spot we were told. Never received a call but our driver came and found us. He arrived in a very nice and clean 24 passenger shuttle, plenty of space for us all. He loaded our luggage and we were off. Zero problems with the drive and he dropped us right in front of our hotel and helped unload our luggage.
On way back, I received another email confirmation/reminder and pick-up time was set for 9:10.
I received a call from concierge at 8:50 that our driver was there and couldn’t wait very long. Not sure if that came from the hotel or the driver, I understand that front door parking is at a premium in Manhattan. I told them that pick up was scheduled for 9:10 and he could wait until then. We had 13 people among 3 families but we all hustled down.
We were loaded and moving for 9:10. Another very nice shuttle that seated exactly 13.
We arrived at the airport in plenty of time.
So in summary, despite my worst fears-it was perfectly fine. I would book with this company again, especially a private shuttle. Both drivers were polite, helpful and grateful for the tips.
I booked online and paid in full about 2 weeks before we arrived. Received a reminder/confirmation email the day before.
We landed on time and went to the courtesy phone. The dispatcher told us 10 minutes and where to wait. She also said our driver would call when he arrived.
We waited 20 minutes in the spot we were told. Never received a call but our driver came and found us. He arrived in a very nice and clean 24 passenger shuttle, plenty of space for us all. He loaded our luggage and we were off. Zero problems with the drive and he dropped us right in front of our hotel and helped unload our luggage.
On way back, I received another email confirmation/reminder and pick-up time was set for 9:10.
I received a call from concierge at 8:50 that our driver was there and couldn’t wait very long. Not sure if that came from the hotel or the driver, I understand that front door parking is at a premium in Manhattan. I told them that pick up was scheduled for 9:10 and he could wait until then. We had 13 people among 3 families but we all hustled down.
We were loaded and moving for 9:10. Another very nice shuttle that seated exactly 13.
We arrived at the airport in plenty of time.
So in summary, despite my worst fears-it was perfectly fine. I would book with this company again, especially a private shuttle. Both drivers were polite, helpful and grateful for the tips.
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hola, tengo que ir de Newark al Midtown. Mi vuelo llega a las 1 AM. tienen servicios puerta a puerta en esa hora?
Written November 30, 2024
Buongiorno, siamo 6 viaggiatori con 6 trolley piccoli e 2 trolley medi, è possibile prenotare un Van per andare TUTTI INSIEME dall'arrivo all'aeroporto JFK all'albergo a manhattan in greenwich street e ritorno dall'albergo all'aeroporto JFK per stesse persone?
Non capisco se con Go airlink shuttle è possibile oppure hanno il servizio condiviso e quindi quando riempiono gli automezzi si può capitare divisi 1 persona in una auto 3 persone in un altra ecc.
Grazie a chi mi risponderà.
Written October 27, 2024
How much will a ride cost for 2 passengers from JFK Airport to Long Island City?
Written August 27, 2023
How much is a shared ride from JFK airport to Long Island City for 2 passengers?
Written August 26, 2023
hello, i resell things on ebay that are located locally in your city and i need someone to help me send them to my clients via fedex. Could you help me?
Written August 3, 2022
Viajo el 13 octubre , quería saber si se puede ir al momento de arrivar y contratar ahí o es necesario hacer la reserva con anticipación?
Written September 28, 2021
Posso prenotare il biglietto una volta atterrato all aereoporto? Dato che non posso calcolare da ora l orario di arrivo con tutto il tempo che ci vuole poi per controlli vari e ritiro bagagli?
Written August 27, 2019
E naturalmente calcolano anche questo e cioè il tempo che ci vuole tra ritiro bagagli etc
Written August 27, 2019
Ho prenotato un passaggio da JFK, come si deve fare per il seggiolino per bimbo? Grazie.
Written August 17, 2019
Ti consiglio di inviare una mail e chiedere meglio direttamente a loro come fare per il seggiolino.Solo loro sapranno darti un a risposta esatta alla tua domanda.
Written August 17, 2019
Bonjour, j'ai réservé et payé un aller-retour. L'heure de retour est déjà fixée. Dois-je confirmer pour le retour ou ce n'est pas nécessaire? Merci de votre réponse.
Written August 17, 2019
Salut, vous n’avez pas besoin de confirmer l’heure du retour, je vous suggère d’être prête environ 10 ou 15 minutes plus tôt parce qu’ils sont souvent en avance, bon voyage et meilleur séjour !
Written August 17, 2019
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