B&H Photo Video Pro Audio

B&H Photo Video Pro Audio, New York City: Hours, Address, B&H Photo Video Pro Audio Reviews: 4.5/5

B&H Photo Video Pro Audio
4.5
9:00 AM - 7:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 1:00 PM
Sunday
10:00 AM - 6:00 PM
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About
The B&H SuperStore is the place to test-drive and compare all the world's latest technology gear. Get your hands on gear, in the Photography, Video, Audio, Home & Portable Entertainment, and Optics departments. You'll find our sales staff is made up of industry professionals who share your passion for technology and will help you use it to its fullest potential. As you choose from over 235,000 products, feel free to enlist their help.
Suggested duration
1-2 hours
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The area
Address
Neighborhood: Hudson Yards
How to get there
  • 34th St – Penn Station • 4 min walk
  • 34th St – Hudson Yards • 6 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
1,024 reviews
Excellent
853
Very good
88
Average
13
Poor
6
Terrible
64

NM
1 contribution
Jun 2021
I have to admit, when I first visited B&H I did find the place a little strange. I'm also not a big fan of mixing religion with business, and it IS infuriating that the store is closed when I need something on a Friday afternoon, or a Saturday (and as a business owner, working in the video/audio field, that's not an uncommon occurrence!), but as with everything in life...nothing's perfect! Fortunately for B&H, they get so many things SO right that they DO get away with their unorthodox (oh the irony of using that word!) business hours. Frankly I'd be lost without them! Sure, there's always Amazon, but sometimes I need things immediately, and another great draw for me is their store-card. I don't use it for credit (I'm sure the interest rate isn't too wonderful!) - I pay it off in full every month - but the instant 100% tax rebate is literally incredible. I realize this isn't likely to be of much help to a tourist (so maybe Trip Advisor isn't the best place for this review!) but nevertheless, it's a great perk. B&H have a great selection of products, much of which is stocked at the store (some items do need to be shipped from their warehouse). I've never needed to ask their advice on anything that I've purchased, but if you do need some advice I'm certain their staff are far better trained/knowledgeable than virtually any other electronics store. The staff are always very helpful and friendly, too, and their website is fantastic. Thoroughly recommended.
Written June 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ken
Loveland, CO918 contributions
Mar 2021
B&H is good, but not perfect. They earned my family's trust over a period of years. We order from B&H and don't have to worry if the products we receive will be Chinese knock-offs (which is a real problem with Amazon). The few times we've had a problem with a B&H order, the issue has been very well handled.

But, they do have some problems with their ordering process. Very recently I placed an order, then decided to add something to that order. The website provided a way to do it, but doing so put my order into into "secretly hung status" where it showed an expected delivery date, but in reality the order hadn't shipped and wouldn't until I called to see why my package was never delivered.

Nor was that my first problem with a hung order at B&H. When I ordered a $7K HP workstation a few years ago, they sat on the order for months while waiting for a $70 PCI card to come in that I didn't even really need. By the time I got the PC, the price had literally dropped. Nobody ever even asked if I'd like to have the PC shipped without the missing PCI card.
Written March 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Scott C
New York City, NY1 contribution
Jul 2020
I buy a significant amount of electronics from B&H. They always have a great selection, knowledgeable staff and I found their prices are often better than anywhere else I found. I highly recommend B&H.
Written July 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Maryanne D
1 contribution
Jun 2020
Promoted expedited shipping on their site (the price of the product was the same as other places otherwise) - we needed it within a 2 business day cushion of the promoted/quoted shipping arrival...it arrived 4 business days late - I bought elsewhere, but to top it off I now have to PAY return shipping on an item that was late and never opened. If they were upfront about the real arrival time I wouldn't be upset and would have bought elsewhere because we needed it quickly. We will NOT be using B&H again - had tried after hearing about them from friends.
Written June 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Simona Rahela M
2 contributions
Feb 2021
I received only half of what I ordered, and instead of the other half there was an awful pack of cards with tire advertisements!! See picture. Customer service is the worst I've ever come across: countless mails, chats in which I was instructed to send an email again, no picking up the phone and 3-hr wait times. I'm still trying to reach them after 11 days, no answer whatsoever. I have equipment waiting for those parts and now I have to order them someplace else, having already paid for them once. Spend your money elsewhere, where they actually care about your business!!

A bit later: I left a comment on one of their advertisements on their facebook page, and instead of getting back to me to resolve the issue they erased my comment and blocked me within a couple of hours! Attached is a screenshot of that. It's gone now! Nice way to solve a problem!
Written March 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rob G
13 contributions
Jan 2020
Purchased 2 items to be shipped to the UK. Returned the items which were refunded less the customs tax. It took me 3 months to get a partial payment.It's now been over 4 months and I still haven't received a full refund. Terrible customer service. I will never use this company again, and highly recommend no-one order if items are being shipped internationally.
Written June 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

kevin s
Sonora, CA4 contributions
Nov 2020
This company is not honest with its advertising or disclosures. I purchased a Macbook Air and weeks later it has not been delivered. When I called them they said they have no idea when the back order will be filled and cannot even give an estimate if it is weeks or months for delivery. Of course when they advertised it for sale they never disclosed that it could be months before it would be delivered. I alredy had one of thse computers from Costco delivered but not opened when I decided to buy from B&H due to a cheaper price. But of course B&H never revealed that it could be months befroe delivery. This company is a scam. I will never do business with them again.
Written December 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Pat Reb
1 contribution
Aug 2020
Atrocious customer experience!!!
My wife got a new B&H credit card that saves her on tax so when picking up $400 worth of goods i went into the store to ask if they can switch from my card to hers. B&H is a bit uptight about payments so just in case i also brought in her ID as she waited in double parked car with my young kids. So i show them my credit card, my ID, my wife's ID and my wife's B&H card (all with the same last name) and they still claim that she physically has to be there to make the purchase... I've been shopping with them for over 15 years, purchased probably $50,000 worth of goods and i'm still being threaten as if i just trying to swindle them???

Bye, bye B&H - i'm gladly walking into Adorama's embrace.
Written August 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bruce
1 contribution
Feb 2021
I love B&H! Outstanding customer service, delivered by knowledgeable people who aren't working on commission. Their goal is to get you the right product within your budget, not to enrich themselves.

I've shopped here for years and will continue doing so for many more.
Written February 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Milton Scudder
New York City, NY1 contribution
Apr 2021
The diversity of their staff @B&H made me feel welcomend and comfortable from the first time I stepped through their doors. The 1st person I encountered greated me with a warm smile and told me exactly where I was going. Amazing service and YES I would recommend B&H to everyone, from the seasoned New Yorker to someone visitng our city for the first time.
Written April 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about B&H Photo Video Pro Audio

B&H Photo Video Pro Audio is open:
  • Sun - Sun 10:00 AM - 6:00 PM
  • Mon - Thu 9:00 AM - 7:00 PM
  • Fri - Fri 9:00 AM - 1:00 PM


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