We appreciate the feedback, thanks for sharing, and are sorry to hear it was disappointing.
It appears that probably this product was not the right fit for the patrons. Based on the review, they would probably have preferred on of our shorter walking tours, rather than our literary pub crawl.
Our selling point, and what makes us unique, is while you relax over a drink at each pub, we share stories, legends and performances. This has been our model for the 21 years we've done this. People gather at 2pm, buy drinks, we allow a little time for train delays (New Yorkers are used to frequent subway delays) and then we begin. We were fairly close to being on schedule for our 3 hour/3 pub tour and ended on time at our last stop.
We did have a larger than usual group, and sadly this is rare. It's also very rare for our second pub to be as busy as it was. Regrettably the bars have high overhead in rents and can't turn business away just for us. Bad timing that both our tour and the second bar were so popular that day.
I do think one of our walking tours/non pub crawls would have been more in line with what the reviewer would have preferred.
Wendy, we'd be happy to refund your tickets, or offer you comps onto one of our non pub crawl tours. This should have been suggested to you onsite and I apologize this did not happen. Email me with your confirmation email and I'll set it up.
Thanks!