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785 8th Ave, New York City, NY 10036-7011
+1 646-942-7870
Review Highlights
Terrible Unreliable Service

I wouldn't use this tour operator again if it was fee...no scratch that...i wouldn't use them if... read more

Reviewed 4 weeks ago
Burlington, Canada
Service Erratic

Buses not dependable. Drivers not friendly. Do not recommend this service. I waited for over an... read more

Reviewed October 23, 2017
Knoxville, Tennessee
via mobile
Read all 1,150 reviews
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OPEN LOOP New York is the Big Apple's newest and most exciting sightseeing tour offering. Our new fleet of double-decker buses shows you the best of New York City, and gives you the flexibility to "hop on hop off" at 40 different stops on both our Uptown and Downtown tour loops, sightseeing at your own pace. You'll see and experience New York's most important sights: from the Empire State Building to the Brooklyn Bridge, from Times Square and Broadway Theatres to Central Park and the Metropolitan Museum of Art, and so much more! OPEN LOOP New York's tour narration is available in 9 different languages. Comfortable, high-quality head-phone devices are available on board the OPEN LOOP buses. With our "hop-on hop-off" sightseeing tour service, you'll have access to our "Where's My Bus" technology. As you depart and re-board at the various sightseeing stops, you can check your mobile phone to see the location and approximate arrival time of the next OPEN LOOP bus.
  • Excellent25%
  • Very good15%
  • Average10%
  • Poor14%
  • Terrible36%
Travelers talk about
“night tour” (167 reviews)
“gary nelson” (38 reviews)
“harlem tour” (18 reviews)
Suggested Duration: More than 3 hours
785 8th Ave, New York City, NY 10036-7011
+1 646-942-7870

Similar Things to Do in New York City

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1 - 10 of 1,003 reviews

Reviewed 4 weeks ago

I wouldn't use this tour operator again if it was fee...no scratch that...i wouldn't use them if you paid me too. Erractic non reliable service. All other hop on hop off tour buses went by about 50 times while we were waiting for this one....More

Thank AmandaSilver
Reviewed October 23, 2017 via mobile

Buses not dependable. Drivers not friendly. Do not recommend this service. I waited for over an hour at Central Park and 68th street for a bus. Finally walked back to hotel on 41st st.

Thank gogreen101
Reviewed September 10, 2017

Its an ok way to get around the city, I didn't really like it that the drivers were big tip beggars, one them even got mad at us for not leaving a tip on the Brooklyn tour, and said right in our faces, "omg i...More

2  Thank Blanca G
Reviewed September 4, 2017

But do not expect a lot of guiding. During the day,we could not hear anything on the earplugs. Just noise. And we waited a very long time for this buses to arrive. That being said, -we experienced that these buses were not so full as...More

Thank Anita R
Reviewed August 25, 2017 via mobile

Really enjoyed full downtown tour. Tour guide Allen was so good & interesting we stayed on for whole loop! Good job!

Thank Fiona M
Reviewed August 16, 2017

We purchased tickets for a boat tour to go past Ellis Island and the Statue of Liberty. We were told: 1. The boat tour included commentary that would provide information about where we were and what we were seeing. 2. There was a free shuttle...More

1  Thank Elaine B
Reviewed August 13, 2017 via mobile

If you are looking for a bus to take u around. This does the job. We took a 3 day pass. We only got on it 3 times. The first 2 journeys the audio was not working. When we asked the driver he asked us...More

2  Thank ChoosyTraveller01
Management response:Responded August 14, 2017

Thank you for the feedback. We appreciate your honest opinion. That's disappointing to hear our audio-recording didn't work for you. We're constantly working on improving our services and will put an effort to fix that. We still hope you enjoyed seeing New York from the...More

Reviewed August 13, 2017

Just letting you know we were very excited to get around Manhattan on the Open Loop Tour Bus. We did the Downtown Loop. Hop off and Hop On is not as quick n easy as it sounds. We wasted so much time waiting for the...More

Thank Dawn S
Management response:Responded August 14, 2017

We appreciate your review, Dawn. It's unfortunate you were not aware about our "Where's My Bus?" real-time bus tracking feature. It allows you to see the locations of all our buses from your phone or desktop so you don't have to wait at the bus...More

Reviewed August 8, 2017

I read a LOT of different bus reviews before heading to New York, and most all of them were so negative, I almost didn't do any! Took a chance on Open Loop (Top View) and I was not disappointed. I'm not sure what these other...More

Thank Regina R
Management response:Responded August 10, 2017

Thank you for your review, Regina! We're happy you enjoyed our tours and customer service! However, Open Loop NY and Top View are two different companies and we can speak only for OPEN LOOP NY. We're glad you appreciated our audio-system. It's very useful for...More

Reviewed August 7, 2017 via mobile

Was told a bus every 15 mins, not even close! We waited almost an hour at one point for a bus in the meantime watching multiple buses of other companies passing. Did not announce what stops we were at or even what was close. I...More

Thank Jennifer N
Management response:Responded August 8, 2017

Thank you for the review, Jennifer. That's unfortunate to hear about your experience. Did you know we have a "Where's My Bus?" tracking feature which lets you see the real-time bus locations so you don't have to wait at the bus stop? 1-hour wait time...More

This is the iconic New York that so many visitors
imagine before they visit - spectacular skyscrapers
like the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's paradise where you can find every kind of
store imaginable, with fashion brands ranging from the
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December 7, 2016|
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October 31, 2016|
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October 26, 2016|
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This is the "Questions and answers" section, not a discuss section.