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Ground Zero Museum Workshop
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Ground Zero Museum Workshop

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See all things to do
Ground Zero Museum Workshop
5
3,004 reviews
#20 of 1,407 things to do in New York City
Speciality Museums
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Wednesday
1:00 PM - 4:00 PM
Thursday
12:30 PM - 4:00 PM
Friday
12:30 PM - 4:00 PM
Saturday
12:00 PM - 2:00 PM
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About
9/11 Museum Workshop: 100 Images & Artifacts from 9/11, in the Meatpacking District near High Line Park. Experience what it was like to be with FDNY Firefighters on the front lines after the 9/11 attacks and educate your kids about 9/11 in a gentle, non-threatening way. Experience the stunning images of Official Ground Zero Photographer Gary Marlon Suson. "Rare Photos" (N.Y. Times) are displayed, some in lifelike 3-D. Winner of Trip Advisor's "Top 25 Museums in the USA” Award for 2013/2014 and a member of Trip Advisor's "Hall of Fame." Presented in BOSE Audio. Praised by parents as a "safe" intro to 9/11 for their young kids. Guests allowed to pick up rare World Trade artifacts. 1-Hour audio tours Wednesday to Saturday include self-guided audio narration in English, Italian, French and Spanish. Walk-ins welcome. "Incredible" says Fox News. Tastefully and realistically presented. See the "Bible Page" and "Frozen Clock." A wonderful “first stop” before your visit to the 9/11 Memorial.
Suggested duration
1-2 hours
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The area
Address
Neighborhood: West Village
Stretching from Sixth Avenue to the Hudson River, the West Village is one of the city’s most coveted addresses. Full of trendy shops, historic taverns, and cozy restaurants set amid 19th century architecture, this neighborhood has a unique old-world feel. You won’t find a more picturesque location in Manhattan. Without the traditional city grid layout, it’s easy to get lost here, but that’s part of the fun as you stroll down elegant narrow streets with beautiful brownstones. When you need a break, you can always stop in at one of the many quaint eateries or cafes to soak in the atmosphere, or head to the western edge of the neighborhood to enjoy magnificent waterfront views while taking a leisurely walk in Hudson River Park.
How to get there
  • 14th St / 8th Ave • 5 min walk
  • 8th Ave • 5 min walk
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
5.0
3,007 reviews
Excellent
2,609
Very good
302
Average
64
Poor
21
Terrible
11
Footprints44060
7 contributions
Not a boring museum, this was an experience! Thought provoking, educational and great for our kids
Dec 2021
We had the opportunity to talk directly to the Workshops' founder, Gary Suson. At the time, we were in New York City for a 5 day trip and we had seen already a lot of the major sites. We had planned a special day for 9/11. We didn’t know was that his Workshop was closed Sunday-Tuesday, and we expected we would have to miss it. Instead, he returned our call and invited us to come over and set up a personalized tour with one other family. We jumped at the chance.

I did voice my concerns about the content for our kids, who are 4, 6 and 10 yrs old. Gary reassured us that no jarring audio or graphic images would be presented that might upset them. His content primarily chronicled the experiences, artifacts and memories of the rescue teams who searched for months (through all kind of conditions) for survivors or their remains. It was so unique as Gary told his story of being there, taking photographs and working alongside so many brave people.

The kids were very attentive in good part because there are so many ways to learn – an audiovisual introduction, an interpersonal conversation and a kinesthetic opportunity. That’s right – Mr. Suson allows you to touch or hold several artifacts, including rare window glass or metal from the building’s support beams. Frankly, you won’t have that opportunity at the 9/11 exhibit! He graciously answered questions and gave us plenty of time to have a meaningful and personal experience amongst his collection. And he’s a darn good photographer, too.
Written January 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ann S
Rio Rancho, NM1 contribution
Deeply touched my heart
Sep 2019 • Family
This was the highlight of my 88 year old mother’s and my trip to NYC. The experience is highly emotional but is done in the most respectful, authentic manner. My dear friend who lost her first responder husband (with triplet toddlers at the time) said she finds this to be a beautiful tribute and historical masterpiece. If SHE approves, I feel there is no higher seal of approval. To me, the art is not meant to be gruesome sensationalism, but rather a sober understanding of the magnitude of 9-11 with a clear sense of how many people rushed to try to help. It let me shed tears and feel tremendous sorrow, yet it also gave me an overwhelming feeling of finding some sense of healing. I felt enormous pride, gratitude and brother/sisterhood with the countless documented pictures and stories about acts of heroism and also about the genuine shared grief that tragically but also lovingly connects so many people. This will be a life changing visit for anyone who visits the museum. The gift shop has many beautiful keepsakes at all price ranges. I didn’t want a souvenir like that I might purchase at an amusement park. But I wanted something to bring home to remember my visit and to continue to feel connected to everyone who was touched by 9-11. The manager of the gift shop went above and beyond to personally help me locate a particular item I wanted. It was not even an expensive item AT ALL and yet he treated my elderly mother and me with welcome and appreciation as if we were making a million dollar purchase or donation. You will be profoundly moved and so grateful for the experience of visiting Ground Zero Museum Workshop.
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Valerie
1 contribution
Museum Workshop Tour - Emotional
Nov 2019 • Solo
I went on the suggestion of a friend who had visited and I was not disappointed. It’s a much smaller Museum than one would expect but what it lacked in size, it sure made up in quality and experience! I was given a hand-held self guided audio wand with headphones and pushed in the numbers next to the artifacts and images on display and heard narration from the actual 9/11 photographer for the FDNY. There was also sound effects programmed into the recordings. The atmosphere was non-commercial and cozy with comfortable leather chairs and couches. It took about 90 min. to hear all the stories and I also watched a ten minute film. A good choice for education about the 9/11 event. Highly recommended. Make sure and eat nearby at the Chelsea Market afterwards, lots of food to choose from.
Written February 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
laiatgatell
Barcelona, Spain3 contributions
Awful experience
Dec 2019
We arrived at the museum 10 mins prior to opening time and no one was there. We patiently waited for about half an hour and then called to ask if it was open. They said the museum would open at 12, one hour later than advertised and there was no warning in the website!! We waited for another hour and a half and no one came by. It was 12:45 and the museum supposedly opens at 11. We had to leave without visiting. In the website it said you could go without buying the tickets online, but it seems they don’t work unless they know for sure they have visitors. Pathetic, unprofessional and very disappointing.
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Michelle M
4 contributions
Humbling Experience
Feb 2023 • Couples
Gary Suson has brought together a collection of images and artifacts from 9/11 that leave you speechless. He narrates from his own personal experience and was hands on during our tour. A solemn reminder of how fragile life can be. It’s a must!
Written February 4, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
nb5555
Castlemaine, Australia42 contributions
Don’t miss it!
Jan 2020 • Family
Visited today with my young family and found this exhibit to be so amazing and not too full on for kids. Fantastically presented audio guides which detail what’s captured in the images and artefacts on show and all narrated by the photographer himself. An amazing honour to the emergency services of NYC and the great work they did, but most importantly lovely respect shown to all those who passed on that terrible day. Anyone interested in 9/11 should not miss this exhibit.
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ann R
Painesville, OH1 contribution
Understand 9/11 up close and personal
Jan 2021
I stumbled upon this place while perusing a map of Chelsea. What a gem! Very small museum, with plenty of seating for an exhausted tourist. See other reviews for the interesting mission statement of this museum. Brilliant photos take us inside the whole process, and being able to handle many artifacts really brings it home. Overall, not nearly as sad and overwhelming as the 9/11 Museum--not to detract from the grandeur of that. ( I visited in January 2019 but TA didn't give that date option.)
Written August 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
groundzeromuseum
We thank you so much for sharing your heart felt experience with others. Thank you for visiting us.
Written December 5, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pinkladies29
Chicago, IL1 contribution
Eh...
Apr 2011
Not as inspiring or moving as I thought it would be. The photographer's photos are amateur at best! I could have taken better photos with my point and shoot. He also calls himself "Chief", which is a very offensive title for someone who is not a firefighter nor helped save lives on that dreadful day! Liar! Due to his self-centered, egotistical and condescending attitude, I will not recommend this museum to anyone as he is obviously in it only for the money.
For someone who is so moved by patriotic moments such as this sad day in American history, he sure has a poor way of showing it in how he treats his fellow citizens.
Get off your high horse, Gary (not Chief), you are not the only one who has contributed to 9/11 and you are not the celebrity you think you are.
Stop comparing this museum as "The Lion King". How sad! 9/11 is not something to be compared to as a cartoon!
Written June 3, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
groundzeromuseum
This Guest Was NOT in the museum but in actuality missed her tour and was angry that she could not get FREE tickets to another future tour so she chose to degrade the museum's founder with derogatory remarks using this forum as a means to that end. This is not a real review from a "real guest" & should be taken with a grain of salt. While rare to see, it is always sad to see such behavior concerning a sensitive subject matter such as 9/11~ GZMW management
Written June 7, 2011
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lichenli
rtp1 contribution
skip this museum
Apr 2011
Not near to the real ground zero at all!

We went to the real ground zero site and took some time to figure out it is the wrong place. Have to take the taxi to go to the museum. Hard to find. Just one room like a hotel room size in a remodeling build. About 20 people were packed in the tiny room for about one hour. There are about hundred photos and some artifacts. Nothing is impressive and special if you followed the news right after 9.11. Il feel the whole visit is tainted with the photographer's self-promotion and the steep prices. Very disappointed.
Written April 22, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
groundzeromuseum
The Museum is quite easy to find, on the main strip of the Meatpacking District, West 14th street, with staff conveniently outside waiting for guests. 20 people is not "packed" but actually quite roomy. "Impressive and special" is in the eye of the beholder. No self-promotion by any staff, lol. Regards to "going to the wrong place" - this guest, in our opinion, never did attend our tour, and for argument's sake, IF they had attended, well, all the literature and web info. clearly states we are NOT at Ground Zero. ~ GZMW Manager
Written April 23, 2011
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
michingiro
Milan, Italy149 contributions
Very disappointing experience
Oct 2011 • Friends
The all "Museum" is one small apartment room containing a few artifacts from the Ground Zero site (which, in my opinion, should not be there exposed for an overpriced ticket). The “tour” is basically a self-tour: you watch a fuzzy video (that is basically a repeat of an interview from a TV show) and listen to prerecorded details of photographs.
Written October 2, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
groundzeromuseum
Unfortunately, it appears that this individual was not at Ground Zero Museum Workshop. GZMW is not located in an apartment building, nor is it an "apartment." We have no "fuzzy videos" at GZMW and there is more than just a "self-tour" as this individual calls it; it is a comprehensive tour with a guide. Furthermore, our tickets are not overpriced, but underpriced. Hope this individual can visit the correct venue one day. Thank you.
Written October 4, 2011
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ground Zero Museum Workshop (New York City) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Ground Zero Museum Workshop
Ground Zero Museum Workshop is open:
  • Wed - Wed 1:00 PM - 4:00 PM
  • Thu - Fri 12:30 PM - 4:00 PM
  • Sat - Sat 12:00 PM - 2:00 PM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.
We recommend booking Ground Zero Museum Workshop tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 11 Ground Zero Museum Workshop tours on Tripadvisor
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