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Review Highlights
A Gem

I lived around the corner some 25 years ago when this was the ONLY store. So it has been fun to see... read more

Reviewed April 23, 2018
BlueBoots92008
,
Carlsbad, CA
Wife loves it

Not my choice, but dragged in by my wife who loves Kiehl’s cosmetics and finds they are much... read more

Reviewed February 6, 2018
Tim121home
,
Southampton, United Kingdom
via mobile
Read all 40 reviews
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Traveler Overview
  • Excellent61%
  • Very good22%
  • Average10%
  • Poor2%
  • Terrible5%
Apr 23, 2018
“A Gem”
Feb 6, 2018
“Wife loves it”
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Contact
109 3rd Ave, New York City, NY 10003-5509
East Village
Website
+1 212-677-3171
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1 - 10 of 20 reviews
Reviewed April 23, 2018

I lived around the corner some 25 years ago when this was the ONLY store. So it has been fun to see the chain's expansion, with stores popping up in various airports, etc. Great products. The staff typically is very friendly and knowledgable. Particularly addicted...More

Thank BlueBoots92008
Reviewed February 6, 2018 via mobile

Not my choice, but dragged in by my wife who loves Kiehl’s cosmetics and finds they are much cheaper here than in UK. She did try to get me to buy some product from the Men’s range, I guess I am too sceptical to buy...More

Thank Tim121home
Reviewed July 22, 2017

The staff was very attentive and helpful. They were knowledgeable and assisted in finding the correct product for my wife. Everything was shipped well packed and arrived as advertised.

Thank Don Hurley Do C
Reviewed August 29, 2016

Very close to my house and pretty much where I get EVERYTHING I use for facial, hair and body care. The staff is really helpful and knowledgeable and they are always there to assist you. I also participate in the drop-off of the empty bottles...More

Thank ajojedapons
Reviewed June 29, 2016

Customer service is just not up to scratch. I accidentally purchased and paid full price a tester of their hand lotion. I only noticed about this once I was out of the country. I tried to email them for partial reimbursement or at least an...More

Thank MrsGNZ
Reviewed December 1, 2015

It's not as though we don't have Kiehl's in the UK, but to go to the original store and be looked after so well means it's a treat whenever we are in NYC. The staff here really do take good care of you.

Thank liberaceLondon
Reviewed June 19, 2014

I have been using their superior skin and hair care products for a very long time, they are so excellent pure and natural that I often buy products for other members of my family who always find them to be excellent also. The real reason...More

1  Thank dorothy g
Reviewed March 29, 2014

This is the Kiehl's flagship location. The space has undergone renovation to look more retail/ customer friendly and less warehouse like. Staff wearing white lab coats welcome guests walking in the door. They listen carefully to customer request before making suggestions about products. I particularly...More

1  Thank ladyt
Reviewed February 17, 2014 via mobile

Didnt find it worth visiting. .. nothing much to attract in my opinion... unless ur looking for skin care products I dont see it worth visiting

Thank sara a
Reviewed December 20, 2013

No matter who you need to buy a gift for- chances are, they have skin! Not only is Kiehl's a great line- but the staff at this location are knowledgable and great at making suggestions for your skin types or those on your list! Least...More

1  Thank SWNYC13
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Nearby
East Village
There’s still an independent vibe to the East Village,
which offers plenty of unique small businesses
catering to longtime New Yorkers and area college
students alike. The East Village retains a bit of the
old-time neighborhood feel that you can still
experience today thanks to a mix of locally-owned
shops, cozy restaurants, and lively bars. The scale of
the residential blocks makes this a wonderful place to
...More
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