H&M

H&M, New York City: Address, Phone Number, H&M Reviews: 4/5

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4.0
262 reviews
Excellent
86
Very good
82
Average
60
Poor
21
Terrible
15

Robin O
Lubbock, Texas, United States7 contributions
Awesome store
Jun 2021
It was a lot better than the one where I live in Texas LOL. I can't remember if it was three or four stories but I thought that was cool and it had kids and men's which we don't have.
Written June 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

vedary
ohio47 contributions
Great Store Weird Hours
Apr 2021 • Family
First time visiting any H&M location and loved it. We went back the next day on a Sunday afternoon and there were signs saying they were temporarily closed. Not sure what’s up with the weird hours but loved the store.
Written April 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Val S
Los Angeles, CA3 contributions
H&M pants caused my leg to get infect & did nothing about it!
Jun 2019
I used love H&M until I purchased a pair of pants that ruin my leg (literally destroyed it). The zipper was defective and had one edge that was very sharp which I did not notice until one day I was putting them on and the zipper scraped along my leg. It was painful and got infected. I had to miss work and go to the doctor for tetanus shot as well as medication. Still today I have to buy scar creams to try to reduce the appearance of the scar on my leg and I still experience some pain at times. It looks horrible. The worst part of this is that company ignored the claim I made through their costumer service (which they stated that was the best way). After streaming me along and ignoring me at time (I had to write multiple emails), pretending they were going to do something to make the situation right, nothing happened! They did nothing to help me with the bills or to rectify this wrong. They are dishonest and are a scheme. H&M lends me to believe that I would have been compensated for this wrong and nothing came from it. In the end, after going back and forth, asking for a response after being ignored, they eventually stated that they were not responsible because they got the zipper from China. China? Did I go there to purchase these pants? NO I brought them from H&M and they are responsible for the products they sell. They stated they would send a letter from their CEO with the company's information to solve this. They NEVER did! I kept asking and asking. If I knew better, I would have NEVER shopped here. They are a horrible company that does not treat their customers well. Reconsider shopping elsewhere please. I still have pain and I am paying to care for this injury on my own. They do not care about you! No fashion item is worth this. My leg will NEVER be the same again! I no longer shop at H&M and would not recommend that you do either!
Written May 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

StephenCross
Dublin, Ireland15,983 contributions
Times Square store
Jan 2020 • Solo
It’s huge! What a location and the place is stuffed with people. It was after Christmas but very busy.
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

chemie71
Pittsburgh, PA363 contributions
Had what we needed!
Jul 2019 • Couples
My husband forgot to pack a couple things and we headed to H&M since it was close to our hotel. We found what he needed and a few other items! Great store and prices were reasonable. Definitely recommend!
Written July 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

aleena b
10 contributions
Very good H&M!!
Jun 2019 • Family
This H&M was huge! The prices were great! Very many options! Highly recommend. It was one of the first stores we went in and we had a great experience!!
Written June 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rachel K.
16 contributions
Lots of choices, great staff, on top of the game
Jun 2019 • Family
Coming from a smaller town, out of state, I thought that the store was huge. With all of the different floors, there was a great selection of clothing, accessories, etc. Though there was a little wait for the changing rooms, they were clean and the staff was very helpful. They were on top of their game as far as service and quality of care to customers. I got some really great deals here and when I got home, I was able to brag about the cheap prices in NYC. The only thing that I warn one about, would be the check out lines. Sometimes they would get long and you had to wait 10-20 minutes, but it seemed like the managers/ staff would come in , when needed. They were slow bagging clothing items, but very friendly.
Written June 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TERRAvelista
London, UK16,049 contributions
Not impressed
May 2019 • Couples
H&M is everywhere in London, so many that is why I was not impressed with this location here. Don't get me wrong, it is well organised, just like in London, with several similar items I saws in London and Toronto, so I got out of the shop pretty soon.

No wonder the Swedish owners are billionaires, they are making a big kill here in NY.
Written May 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jeannie Lea P
Pigeon Forge, TN56 contributions
This store was amazing
Jan 2019 • Family
The store was very well laid out. Easy to shop in even though it was crowded. The staff was friendly and my daughter and I left with some great deals.
Written January 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

kymmik
Beckley, WV52 contributions
Horrible Customer service by the associate and the Manager
Dec 2018 • Family
False advertisement & rude replies when ask questions about the signage, Sign stated socks where $9.99 but rang up as $12.99 when I questioned the associate she was extremely rude and act like I was trying to steal so I ask to speak with the manager and he was less then nice too. Long story short I told them to cancel the sale and left the store. Had either even been apologetic about the wrong pricing I may have still bought the socks but both were very short and rude. Not spending my money and defiantly not paying more then the advertised price.
Written January 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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