We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Volatour

New York City, NY, USA
More
About Volatour
23 years and still counting, VOLATOUR established itself as a leading tour operator in the United States with headquarters in New York City and offices in Los Angeles and Miami. We offer a wide range of services: From tours to excursions, tickets, cruises, transfers and many more! What makes us unique? We serve our international clients in their native language - Not only to provide a better tour experience, but also to assist with organizational support.
Closed Now
Hours Today: 9:00 AM - 5:00 PM
See all hours
Travelers talk about
236Reviews2Q&A
Traveler rating
  • 125
  • 41
  • 18
  • 21
  • 31
Traveler type
Time of year
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
lovely80 wrote a review Mar 2020
London70 contributions20 helpful votes
I had several doubts after reading such bad reviews but what can I say, from start to finish this company was spot on. I made contact with Denise via email and she confirmed by booking and sent a long email with all the details and said to me to keep in contact with any changes via telephone if delayed or late in the airport. As I came through the airport the man was waiting for us in arrivals, with my name on a board just how Denise described, after a long flight I was so happy to see someone to take us to our hotel. Nice Mercedes van, all clean. The man took our bags and was lovely and gave us some information on the way. Was contacted via email throughout the trip with details of transfer home, well done Tui for choosing a great reliable transfer company. Transfer home was just as smooth, need to be on time and ready to go as they are busy and guess they can’t wait for late customers. They are reliable, you just have to let them know of any changes which is fair enough, you don’t get left at the airport if you keep them informed. Thank you Denise and your team I would be more than happy to book through you again.
Read more
Date of experience: February 2020
Helpful
Share
Matt H wrote a review Mar 2020
15 contributions
Got there at 2pm in the airport to which the host picking us up with TUI transfers said we had to wait for others. Over an hour we was stood waiting and then it required a 20 Min walk to the bus. The long route was certainly taken to avoid tolls. We got to the hotel eventually at 5:00pm. The host threw the phone at me and a chap stated down the phone we will pick you up a week on Friday at 4pm for your return flight at 8. We waited outside the hotel on return day from 3:50-4:30 and the chap in front of the hotel helping with cabs and cars said who are you waiting for and what times your flight I said volatour and 8pm he said “they never show up on time and with rush hour your gonna miss your flight” so we got in a cab a 4:40 costing us an extra $70 and only just made it in time for check in. If you don’t mind waiting take the free transfer into the city but don’t risk return journey unless you can afford a few more plane tickets.
Read more
Date of experience: February 2020
Helpful
Share
Enzo P wrote a review Feb 2020
New York City, New York87 contributions15 helpful votes
I really enjoyed this tour as was my first time spending a few hours on a bus with a guide. I learnt so much and in a very educational and entertaining way. Our guide was really knowledgeable and kind. Also Volatour staff assisted in every step from the booking to the boarding until the very end of the tour . Highly recommended
Read more
Date of experience: February 2020
Helpful
Share
Susan B wrote a review Dec 2019
Edinburgh, United Kingdom328 contributions3 helpful votes
We had return transfers booked with Volatour through TUI. On arrival at a very very busy JFK a Volatour rep was waiting in arrivals with a TUI sign. There were quite a few of us but the lady had us rounded up and off to our different buses in no time. We were a party of 6 all going to the same area in Manhattan- the traffic was horrendous - at rush hour the journey took 70 minutes. We were given a local number to ring for our return transfer- I rang the day before and we were given a time for pick up - the driver was early but we were waiting - we picked up a few people on the way - a much faster journey this time The driver was pretty aggressive asking for tips other than that we had no problems and would use again
Read more
Date of experience: December 2019
Helpful
Share
Newyorkunhappy19 wrote a review Dec 2019
1 contribution
We had booked our honeymoon with tui, which included hotel transfers from JFK to our Manhattan hotel and for our hotel to JFK on our return. The company used was volatour and we cannot fault them on our arrival. After collecting our bags we headed for the arrivals and immediately found our volatour driver waiting for us with a tui sign as told. Whilst in the car an operator confirmed with my husband over the phone our return pick up time from our hotel to JFK on 10/12/19. We also had a message left on our hotel room phone to confirm the time again on 09/12/19. We were ready and waiting at our pick up time Of 13.45 to have no one turn up! We allowed for Manhattan traffic time and rang the company Volatour after 30mins of waiting. The operator who answered said they needed 5 mins to figure out what has happened and they would call us back. After waiting another 15 mins and receiving no phone call back, we had no choice but to catch a cab and pay $80 to get us to the airport or we’d have missed our flight. We’re absolutely appalled by the way we were treated by this company on our return and to have to pay for a cab after having already paid for our transfers with Volatour to not turn up is not good enough. To make matters worse we were not the only couple at our hotel that faces exactly the same problems!
Read more
Date of experience: December 2019
Helpful
Share
Previous
Recommended experiences in and around New York City
from $89.70
More Info
from $289.00
More Info
from $20.00
More Info
from $169.00
More Info