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Traveler Overview
  • Excellent56%
  • Very good18%
  • Average8%
  • Poor6%
  • Terrible12%
Jun 23, 2018
“Disappointing experience”
Feb 27, 2018
“Airport transfer with Tui”
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Hours Today: 9:00 AM - 5:00 PM
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33 W 46th St, New York City, NY 10036-4103
+1 212-557-1654
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Reviews (208)
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Reviewed June 23, 2018 via mobile

It's an agency located in Manhattan city that organise trips in NYC. We have been there to have some answers about a boat trip they organise in the Manhattan bay. The staff has been friendly but they tried only to sell their products, without answering...More

Date of experience: June 2018
Thank giuseppecincin
Volastaff, Public Relations Manager at Volatour, responded to this reviewResponded July 6, 2018

Dear Giuseppe I am very sorry our front desk agents knowledge of the city and its attractions did not satisfy your expectations. Volatour is a concierge center and an agency that sells a lot of attractions, not really " our own products" but New York...More

Reviewed February 27, 2018 via mobile

Member of staff not available at landing, had to call office, staff arrived after 30 mins and said we had to wait for more people. The rep put us on phone as to why we were not being transported to our accomodation. ‘Very rude’. We...More

Date of experience: October 2017
Thank Souherner
Volastaff, Guest Relations Manager at Volatour, responded to this reviewResponded July 12, 2018

Dear Sirs We are really sorry your review caught our attention this late and even though our reply may arrive to you with a bad timing, please be confident we value every single feedback and we do our best to improve. I do not have...More

Reviewed February 14, 2018

Volatour were charged with our airport transfers from JFK to our hotel in Manhatten and return in January 2018. After a long flight from the UK we arrived at JFK mid-evening and the Volatour rep was not there. We had to make several calls before...More

Date of experience: January 2018
3  Thank fork_handles
Reviewed June 27, 2017

Manual Figueroa, conciërge at the Riu Plaza New York, gives us a tip about the gospel tour. The tour was with a German speaking host. We had a warm welkom in the church, it was a great tour.

Date of experience: May 2017
3  Thank Joke G
Reviewed May 30, 2017

On our last full day we had evening tickets to a Broadway show but wanted to see/do something during the day. Found this tour company on line the night before and booked a 9am bus tour that would take us to the Bronx, Queens and...More

Date of experience: May 2017
Thank traveldog149
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This is the iconic New York that so many visitors
imagine before they visit - spectacular skyscrapers
like the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's paradise where you can find every kind of
store imaginable, with fashion brands ranging from the
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