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We had a great time with the Free Tour going around the Financial District and the WTC. The visit was lead by Wilson who was really passionate about his job and gave excellent advices and tips in NYC. Great guide to know more about the city.
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Date of experience: March 2020
Helpful
Review of: Midtown Manhattan Highlights Walking Tour
Our tour guide was Zed. He did a thorough job of telling us about the main sites around Manhattan. He had a lot of knowledge and you could tell he was a proud New Yorker.
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Date of experience: January 2020
Helpful
This Christmas we visited New York and booked a Free Tour around the financial district, Battery Park and 11S Memorial through Civitatis. Our guide was Wilson. He was super interactive, dynamic as well as knowledgeable! We really enjoyed the tour and I would recommend same tour and same guide for sure! Thank you very much for the experience and for enriching our trip :)…
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Date of experience: December 2019
Helpful
Trip was cancelled by them at the last minute and I cannot get anyone to contact me for a reason or refund. I have contacted my credit card company to dispute the charge. This sucks because I was looking forward to this.
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Date of experience: December 2019
2 Helpful votes
Helpful
Response from SNE_Violeta, Guest Relations Manager at SANDEMANs NEW Europe - New York
Responded Jan 16, 2020
Hello LCarol56, Thank you for taking the time to review us on TripAdvisor and for choosing us in New York. We really appreciate your feedback as it helps us to continue making improvements and ensure that tours and experiences promoted by SANDEMANs NEW Europe meet the high standards that travellers expect. We regret that we were not able to offer you the tour you booked in New York. It is indeed uncommon that we cancel a tour due to lack of participants. However, as the guides we work with are freelancers, in some very rare cases, they may decide not to go ahead with the tour if the group is too small. This situation was very unfortunate and I understand that this must have been incredibly upsetting for you and your group, and may well have caused further disruption to your itinerary. Please, do not hesitate to get in touch with me at violeta@neweuropetours.eu if you are still waiting to be reimbursed and I will handle your case personally. We have already shared your feedback with our operations team and hope that we can make it up to you in the future in any of our cities and that we may show you this was an exception to a usually excellent level of service. Kind regards, The SANDEMANs Team
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Review of: Midtown Manhattan Highlights Walking Tour
We arrived for our tour to find a Spanish tour guide who said the English tour was cancelled “sorry”. No email was received prior to this so we had no awareness than to waste 45 minutes going out of our way to get to their meeting spot. Would have appreciated an email a day before!!…
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Date of experience: December 2019
Helpful
Response from SNE_Violeta, Guest Relations Manager at SANDEMANs NEW Europe - New York
Responded Jan 16, 2020
Hello Zonatraveler572, Thank you for taking the time to review us on TripAdvisor and for choosing us in New York. We really appreciate your feedback as it helps us to continue making improvements and ensure that tours and experiences promoted by SANDEMANs NEW Europe meet the high standards that travellers expect. We regret that we were not able to offer you the tour you booked in New York. It is indeed uncommon that we cancel a tour due to lack of participants. However, as the guides we work with are freelancers, in some very rare cases, they may decide not to go ahead with the tour if the group is too small. This situation was very unfortunate and I understand that this must have been incredibly upsetting for you and your group, and may well have caused further disruption to your itinerary. Please, do not hesitate to get in touch with me at violeta@neweuropetours.eu if you are still waiting to be reimbursed. We have already shared your feedback with our operations team and hope that we can make it up to you in the future in any of our cities and that we may show you this was an exception to a usually excellent level of service. Kind regards, The SANDEMANs Team
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