My family of 4 members reserved Eiffel tower guided tour on 8/12/2022 4:30pm with reference number J4TQPYW4 from the company named “experiencefirst”. When we went to there around 4:30pm we did not see anybody from “experiencefirst” so we waited for more than 1 hour. During waiting time we asked for help from the park service people, they told us this situation happens many times to this company; most of the victims are international students. They help to find a phone number to call this company, but nobody answer the phone. Then we could not wait anymore, just purchased 4 tickets for 61 euro to tour ourselves. That night I got an email from the company, stated that we were not show up, it will charge me for 144 euro. I sent an email back to explain the situation and told them please do not make any mistake charge, no response. on, 8/21/2022, I got a receipt of 144 euro charge to my credit card. So I contact the company through email again, hope it remove this charge, unfortunately it still want to charge me. It provides no services for us, no reason to charge us.