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Sunday
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About
Make the most of your visit. ExperienceFirst’s award winning tours create memorable experiences and save time for our guests through optimized itinerary, skip the line tickets and great guides.
New York City, New York

Awards
Travelers' Choice
2024

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles32,997 reviews
Excellent
31,302
Very good
1,309
Average
185
Poor
80
Terrible
132

Maria SS
6 contributions
5.0 of 5 bubbles
Jan 2020
My girlfriend and I went on the Lower Manhattan Tour (financial district and9/11 Memorial) at the beggining of January 2020. Our guide´s name was Nathan, he was great, he gave us a lot of information about the history of the city while we were walking. He also tould us interesting facts and answered all of our questions. The full experience was exccellent, even with the cold weather, we were able to learnd about history, the culture of newyorkers and enjoy a wonderfull morning.
Written February 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John F
2 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
We were lucky enough to have Nathan as our tour guide for the day and I have to say that he is an absolute gent and it was a pleasure to be in his company for the day.
Having never visited New York before myself and my wife could not of chosen better by the end of the tour you will have a lot of knowledge about this fantastic city from the history to the subway and ferries everything is covered it was cloudy on the day we were supposed to visit the one world observatory so it was closed because of poor visibility but our tickets were changed for another day and time that suited with absolutely no hassle.Nathans passion for New York is second to none and he made our first and certainly not last a day we’ll never forget.
John from Ireland
Written March 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ally G
Peterborough, UK69 contributions
5.0 of 5 bubbles
Nov 2019
So well organised, friendly guide and a really informative tour. John made sure we all got the most out of the tour, explaining exactly where we would be meeting, the arrangements once we'd got off the ferry to the Statue of Liberty, he took an amazing group photo and was so engaging throughout. The Ellis Island tour was also very informative and we would like to go back now that I have researched a bit of my family tree and have found some Irish ancestors who travelled to New York in the 1800s.
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

flo050
Bantam, CT27 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
My husband and I took the 9/11 Memorial and Museum and One World Observatory tour. The Memorial Tour, which was guided by Ray, was a 90 minute tour starting at St.Paul Chapel, an important location for the emergency responders during the search and recovery activities. We then walked over the Memorial, which is much more extensive than I realized. I was impressed by Ray’s extensive knowledge of both the history of the area and the tragic and heroic events surrounding 9/11.

Our visit to both the 9/11 Museum and the One World Observatory were unguided and at our own pace, which was ideal.

In the museum, we watched a movie on the boatlift of evacuees that spontaneously arose from the boat captains in the Hudson. If I remember correctly, 500,000 men, women, and children were rescued from Manhattan and transported across the Hudson to safety by these unsung heroes. This was a very moving highlight of our time at the 9/11 Museum.

During our visit to the One World Observatory, we were amazed at the views from that height. You can rent a device that is supposed to identify landmarks from the north, south, east, and west orientations. Whether it was operator inadequacy or a problem with the premise, we found them unhelpful and just enjoyed the view. We did also enjoy an early dinner in their restaurant on the 101st floor. Prices were on par with what we have been experiencing in the City, and they do not accept cash.

Overall, it was a wonderful experience and I recommend it for families and anyone who wants to get a deeper understanding of 9/11 and the area.
Written March 15, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John H
4 contributions
5.0 of 5 bubbles
May 2021
Brian was an amazing guide for our 9/11 Tour as a lead in to the Museum Tour. His personal insights really brought the tour to life and he was a fantastic communicator and really engages the group. Highly recommend the tour and Brian!
Written May 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joanna B
1 contribution
5.0 of 5 bubbles
Oct 2022 • Couples
We went on the Ellis Island and Statue of Liberty tour on 31st October 2022. Our tour guide Chris Triebel was absolutely fantastic. We like to go on guided tours for the insight and story telling of the tour guide and Chris did not disappoint. He really conveyed the feeling of what it would have been like to cross the threshold at Ellis Island and was knowledgeable on all aspects of the tour, not to mention was pretty nifty at getting us to the front of those ferry boat lines! We would highly recommend this tour to anyone who's first time it is to New York or that wants to learn a bit about the history of the USA. It was brilliant.
Written October 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mary C
Sydney, Australia33 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
Benoit our tour guide was thoroughly informative, fun and entertaining. $83 aud gets you a knowledgeable guide who clearly loves his job and is worth every cent! Not to mention the ferry ride to the Statue of Liberty and Ellis Island.
We were part of a small group. Which meant you could hear everything and didn’t have to wait for “stragglers” who may fall behind.
Useful practical tips such as which side of the ferry to stand on and when in the trip you get the best photo opportunity to capture the lady herself. Im not sharing, you’ll have to sign up :):)
The tour lasted for 4hrs.. so great value for money as well. Especially in NY!
Thanks again Benoit!
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

adel565
10 contributions
5.0 of 5 bubbles
Mar 2022
We did the 9/11 Memorial/Ground Zero Tour with Tony. We absolutely loved it! He was really informative and showed us so many great things. It is a short 1.5hrs but really the perfect amount of time. We recommend the museum afterwards (this is optional to purchase with the tour) but make sure you have 2-3hrs for this, it was so great but we ran out of time! They have a free audio tour which you can download on your phone to go with the museum which we highly recommend too!
Written March 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

hongbin
1 contribution
1.0 of 5 bubbles
Aug 2022
My family of 4 members reserved Eiffel tower guided tour on 8/12/2022 4:30pm with reference number J4TQPYW4 from the company named “experiencefirst”. When we went to there around 4:30pm we did not see anybody from “experiencefirst” so we waited for more than 1 hour. During waiting time we asked for help from the park service people, they told us this situation happens many times to this company; most of the victims are international students. They help to find a phone number to call this company, but nobody answer the phone. Then we could not wait anymore, just purchased 4 tickets for 61 euro to tour ourselves. That night I got an email from the company, stated that we were not show up, it will charge me for 144 euro. I sent an email back to explain the situation and told them please do not make any mistake charge, no response. on, 8/21/2022, I got a receipt of 144 euro charge to my credit card. So I contact the company through email again, hope it remove this charge, unfortunately it still want to charge me. It provides no services for us, no reason to charge us.
Written October 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review. Our Paris Operations team has reviewed your case. Please note that the tour started promptly at 4:30pm, as detailed in all our booking confirmation emails, and all other guests were checked in by that time and the tour operated as scheduled. Due to restrictions at the Eiffel entrance, we cannot wait for latecomers. We also sent you an email to offer you options to reschedule your tour after you missed the check-in but you did not take us up on that option. This is all agreed upon during the booking process and is part of the agreement that you signed when reserving your spot.
Written October 19, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GRANV
Amsterdam, The Netherlands8 contributions
5.0 of 5 bubbles
Oct 2022 • Family
If you’re looking for a great tour with a personal touch then this tour is for you. Rob Maass was our tour guide and he was great. Arrived on time with museum tickets. Not a standard scripted tour. Rob was very knowledgable and made sure the tour was suitable for our whole family. Rob was happy to share personal experiences and go off on a tangent with our questions.

9/11 Museum tickets are arranged for you by Exp1 with a timed entrance slot, but you’re entering the museum on your own. When we went about 11.30am it was extremely busy and in some places it was difficult to move due to all the people. Maybe something to consider if your not a fan of crowds.
Written October 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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