Bergdorf Goodman

Bergdorf Goodman, New York City: Hours, Address, Bergdorf Goodman Reviews: 4/5

Bergdorf Goodman
4
Speciality & Gift Shops • Department Stores
Read more
10:00 AM - 7:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 7:00 PM
Sunday
11:00 AM - 6:00 PM
Write a review
About
The landmark Bergdorf Goodman department store is known for high-end designer clothes and shoes, including luxury brands like Prada, Jimmy Choo, Gucci, Lanvin, and Dolce & Gabbana.
Suggest edits to improve what we show.
Improve this listing
Tours & experiences
Explore different ways to experience this place.

Top ways to experience Bergdorf Goodman and nearby attractions

The area
Address
Neighborhood: Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
How to get there
  • 5th Ave / 59th St • 3 min walk
  • 57th St • 5 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
345 reviews
Excellent
199
Very good
84
Average
16
Poor
11
Terrible
36

wetsuitdrymartini
New England273 contributions
Friends
We had reservations and we’re confirmed with the reservations. Upon arrival to the seventh floor we were told that the reservations were not valid and the restaurant has been closed. Due to the state and government orders. This was understandable however, This was unfortunate as we were anticipating an enjoyable tea at the BG café
Written December 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

YV-HE W
New York City, NY1 contribution
Solo
I was greeted as soon as I came in thru the 5th avenue entrance by a young man, the frangrance dept was very helpful esp the Jo Malone counter....Chanel on the other hand I was greeted by one person when I told them it was for a pickup the SA perked up....I also asked about the medium flap which I am think about purchasing it on my next visit I need to think about the 5K price.. All in all some SA’s have an attitude in the store like there mad at the work end stuck up.. I love my luxury items but after a few more purchases of items I want from various boutiques I will be done I have enough bags to last me a while
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kelli
Keller, TX675 contributions
Friends
I came with my mom for afternoon tea and shopping. Very lovely and helpful women helped us with purchases in cosmetics and the Christmas decor departments. The restaurant’s tea service was wonderful as well! We had a variety of tasty bites and delightful tea. Definitely not a regular expense, but for our mother-daughter trip, it was a fun extravagance.
Written October 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

EJE123
Boston, MA81 contributions
There is no doubt that this hollowed New York retail institution curates some of the most exclusive and expensive clothing on the planet. Brands which are hard to find and which other stores might sell in small amounts of can be found in copious heaps of luxury piled high. Unfortunately the spirit of luxury and quality isn’t matched by the level of customer service. After initially being directed to the wrong part of the store, nobody wanted to help me find a particular shirt that I was looking for and after a lot of waiting around, it was clear that nobody had any intention of helping. Maybe it was the way I was dressed but it was clear that the staff didn’t want to actually sell me anything. If you do decide to shop here my advice is to either: 1) Come dressed up and to be prepared to be very aggressive in demanding attention; 2) Know exactly what you want so that you don’t need the help of a sales associate except to ring up your purchase.
Written November 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Michael P
Naples, FL6 contributions
I had the exact experience as the other review based on Bergdorf Goodmans website sales. Absolute disappointment! I bought a pair of shoes on Tuesday the 23rd of March for an event on the 26th. I paid extra for the 2 day shipping, but when I called today(the 25th) they said the shoes hadn't shipped yet. Why would anyone pay for expedited delivery if they knew it was going to take 3 days to fill an order? They are misleading and their customer service is below K-Mart level. Stick with Saks or Niemans.....A much better alternative.
Written March 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Anonymous
1 contribution
Solo
I will never buy from Bergdorf Goodman online store ever again, and I will encourage everyone I associate with to stay as far away as possible. What a terrible way to run a business and the worst is the customer service. They don’t care about their customers at all.

My boyfriend did buy me a Dyson hair dryer a few weeks ago. First his 15% welcome coupon code wouldn't go through, so we chatted with customer service and they fixed that and confirmed that the Dyson Dyson Supersonic™ Hair Dryer, BGS20_C3D0V is qualify for the 15% welcome code. And we bought it and everything went well.
After only a few days I also registered and I wanted to treat myself and buy the Dyson Corrale hair straightener and the same thing happened with my 15% welcome code as well, but only this time when I asked customer support to do it manually they were very rude and tried to make me feel crazy by telling me that Dyson is an excluded vendor/designer that does not qualify for the 15% welcome code even if I sent them a screenshot where they confirming that 15% welcome code was approved just a few days before.
Good thing I didn't place my order, I wanted to check first just in case...
Obviously, the rules are not consistent and for sure they've lost me as a customer...
Written March 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Bella L
1 contribution
I bought a Moncler jacket on 4/28/2020 for 1096 dollars and it was lost. BG representatives were rude and told something that was untrue. They just wanna get rid of the responsibility of replacing the item. The man in the executive office was rude as well. He won't listen to you. He was impolite and unprofessional. I got hurt.
Written June 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Grace W
1 contribution
I was told in December that I was getting a gift card for the expensive Moncler jacket that I purchased three days before a gift card event. I suggested that I could return the coat and repurchase for my order to be qualified for the event. An associate told me that I didn't need to do so - I could get the gift card in 6-8 weeks. I called them in March and was told that I was not going to get the gift card because my order did not qualify, and the person who talked to me gave me the wrong information. This company is dishonest and inconsistent. I would avoid it.
Written March 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Julia G
1 contribution
Solo
Well, after four different customer service agents assured me over the course of the last week that my wedding dress would be shipped and arrive on time for my scaled-back covid wedding, it indeed will not. As I suspected, it's not a covid delay, it's not because it's being shipped from a store, and it's not a number of other excuses they gave me for why it hadn't shipped in over two weeks. They never had it in stock to begin with, and finally, after keeping me on the hook all this time, my order was cancelled with an impersonal email and a 10% off coupon with just 4 days left before my wedding day. Do not shop at Bergdorf Goodman online!
Written August 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

PlatinumHoney
Los Angeles, CA2,095 contributions
Friends
I actually really sincerely wanted to find a dress and that the only salesperson who seemed to be in the evening gown department was disinterested in helping was just plain rude. Found her, asked for her help. She kind of shrugged her shoulders with NY disdain and basically offered no help. Extremely disappointing. Felt a little like the Pretty Woman (and no, I am not Julia Roberts) experience when she shops on Rodeo Drive and is shunned because she doesn’t look high end (to say the least) and winds up spending a bazillion dollars in a store where she is helped...yes, I found a dress at Saks with help and cheer and no I am too good to help you attitude. Shame on you Bergdorfs. Too busy helping the 1% of the 1% to see the rest of us.
Written March 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Showing results 1-10 of 224
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing
Frequently Asked Questions about Bergdorf Goodman

Bergdorf Goodman is open:
  • Sun - Sun 11:00 AM - 6:00 PM
  • Mon - Fri 10:00 AM - 8:00 PM
  • Sat - Sat 10:00 AM - 7:00 PM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

We recommend booking Bergdorf Goodman tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 4 Bergdorf Goodman tours on Tripadvisor