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Macy's Herald Square

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Address: 151 West 34th Street, New York City, NY 10001-2101
Phone Number:
+1 212-695-4400
9:30 am - 10:00 pm
Open now
See all hours
Sun 11:00 am - 8:30 pm
Mon - Thu 9:30 am - 10:00 pm
Sat 10:00 am - 9:30 pm

From its inception, Macy's Herald Square was a store unlike any other. Over...

From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.

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TripAdvisor Reviewer Highlights

Read all 3,586 reviews
Visitor rating
  • 815
  • 575
    Very good
  • 277
  • 115
  • 106
Can't get bored

We need at least one full day to visit full mall Some discounts Good attention All brands, quality Can't go there without buying anything

Reviewed 5 days ago
via mobile
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3,586 Reviews from our TripAdvisor Community

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Showing 1,888: English reviews
Soufriere, St. Lucia
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

Have shopped at Macy's before and was looking forward to 1 day of shopping. Was very disappointed. Store is very poorly organised. Women's lingerie on a top floor. (Look at your website, under women's clothes it does not give what floor lingerie is on). Once got there, lots of clerks standing around cashier but sale racks not sorted out by... More 

1 Thank oxymoron10
Level Contributor
51 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW via mobile

We need at least one full day to visit full mall Some discounts Good attention All brands, quality Can't go there without buying anything

Thank smorral
London, United Kingdom
Level Contributor
703 reviews
408 attraction reviews
common_n_attraction_reviews_1bd8 307 helpful votes
Reviewed 6 days ago NEW

I came into Macy's as it's famous and I believe is the biggest department store in the world. However, whilst I know that New York is famous for its shopping, there's no way I'd waste my holiday hitting the shops, which is something I could easily do at home. We had a quick look, grabbed a drink at the Starbucks... More 

Thank Amy B
Level Contributor
5 reviews
3 attraction reviews
Reviewed 1 week ago NEW via mobile

This department store has everything you want to buy in it if you are visiting New York but seriously the staff and the chaos of the shop let the place down big time. The staff don't want to be there and are rude and disengaged with their client base. Pity as I expected so much more.

Thank Margaret O
Level Contributor
12 reviews
10 attraction reviews
Reviewed 1 week ago via mobile

The shop itself is great and got some great bargains but the staff really let them down. Woman on visitor services desk was probably the rudest person I have ever been unfortunate enough to meet. Couldn't even answer a simple question. Bloomingdales is much better.

Thank brummiebird84
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This is the only Macy's I love to shop at within the NYC limits. It's huge and has everything from shopping to dining. For the holidays, the windows are so beautiful and Santa Land is exciting for the kids.

Thank Ramona D
Level Contributor
36 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 1 week ago via mobile

Macy's at Herald square is a huge department store. You can find everything you need they even have a mc Donald's inside! You can easily spent a couple of hours shopping/discovering everything

Thank Martin P
Level Contributor
33 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 1 week ago via mobile

Every fashion product from clothing to accessories to jewellery to bedding etc. This is the largest fashion retail store in the world. Mixture of all the brands, I found almost every brand I was looking for. But there is no Tory Burch.

Thank Saim I
Brisbane, Australia
Level Contributor
201 reviews
149 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
Reviewed 1 week ago via mobile

Great shop with great displays in the windows. Go in and have a look around. Worth an half an hour. Have a look if going past.

Thank Ginges_revenge
New Orleans
Level Contributor
40 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago via mobile

What a wow factor. It was so nice and busy. I loved all the different departments. I also was very thirsty and they had a starbucks right on the second level. I visited the Louis Vitton store and the ladies were so helpful and nice. I enjoyed macys very much.

Thank CiaoBella1209

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Typical questions asked:
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  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Midtown

Neighborhood Profile
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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