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Macy's Herald Square

Open Now: 10:00 AM - 10:00 PM
Open today: 10:00 AM - 10:00 PM
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All photos (2,116)
All photos (2,116)
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What Makes It Special
From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has...More
Open Now
Hours Today: 10:00 AM - 10:00 PM
Suggested duration: 2-3 hours
Traveler Overview
  • Excellent45%
  • Very good32%
  • Average15%
  • Poor5%
  • Terrible3%
Travelers talk about
“huge store”(74 reviews)
“flower show”(42 reviews)
151 West 34th Street, New York City, NY 10001-2101
+1 212-695-4400
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Reviews (4,519)
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All reviews wooden escalators huge store flower show shoe department largest department store in the world santa land ralph lauren christmas windows shopping experience new york flagship store great place to shop under one roof great shopping holiday season bargains floor
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1 - 10 of 2,488 reviews
Reviewed yesterday

Flagship store. ENORMOUS! Allow plenty of time. Some parts are quite run down but it is an old building. Staff very helpful. Can pick up some good things in the sales. Most stores in the winter have the heat cranked right up but it was...More

Date of experience: January 2019
Thank From_Oz19
Reviewed 2 days ago

It's busy, it's famous, it takes ages for staff to see to you but they're helpful and pleasant when they do. Prices were good, it's fairly well set-out and store guides are plentiful and helpful. I don't love shopping but I did enjoy the fact...More

Date of experience: April 2019
Thank eilidhwilk
Reviewed 3 days ago via mobile

I visited from the UK 2 weeks ago. Should have got the handbag! Kicking myself for not getting the lush Calvin Klein! Staff friendly and store easy to navigate.

Date of experience: April 2019
Thank 955samantha
Reviewed 5 days ago via mobile

Macy’s is literally huge. Anything you need is in this store. Pricing is competitive and there is always a bargain to be had! Service is not the best however. I find service slow and very inconsistent. Other places in nyc nail service better. A nyc...More

Date of experience: April 2019
Thank 342kateg
Reviewed 1 week ago via mobile

At times too busy and chaotic but this place is huge and sells everything. 10% additional discount for overseas visitors - just register on line.

Date of experience: April 2019
Thank Need_more_free_time
Reviewed 1 week ago via mobile

The service on Macy’s in the men’s department ( not sure on other departments ) was extremely slow and they were quite incompetent. However, on the contrary, the actual shop is amazing and massive. It has a great range of brands and clothing.

Date of experience: April 2019
Thank lukebotham
Reviewed 1 week ago

We found what we were looking for with courtesy and an honest price. We bought shoes and apparel at special price Really recommended

Date of experience: April 2019
Thank fpk8
Reviewed 1 week ago via mobile

Great store, friendly staff, sale and discount signs everywhere BUT beware you need a Macys card and if you are not from the USA you cannot avail of these deals as do not apply to foreign visitors.

Date of experience: April 2019
Thank recession-over
Reviewed 1 week ago

I sat right in the middle of the square and just watched all the different people pass by... so very interesting!

Date of experience: February 2019
Thank Trina H
Reviewed 1 week ago

Last in Macy's back in the 80's and can only say it is looking its age & tired ! I love big department stores but the threat from the online mobs is starting to show and not just Macy's with JC Penny, WalMart, Nordstrom Sears...More

Date of experience: March 2019
Thank Skeney57
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Questions & Answers
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Maria R
December 12, 2018|
AnswerShow all 8 answers
Response from ERat |
Depends on when you go. Early morning (8:30-9:00) time slot took just under an hour on Sunday, Dec 15. I would expect afternoon and evening waits to be MUCH longer.
November 24, 2018|
AnswerShow all 10 answers
Response from MacysTourism | Property representative |
Unfortunately we do not offer parking at Macy's. We do have a few garage options in the neighborhood. The one I suggest would be the Icon Parking garage located at One Pennsylvania Plaza.