Macy's Herald Square
Macy's Herald Square
4
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
11:00 AM - 9:00 PM
About
From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.
Duration: 1-2 hours
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The area
Address
Neighborhood: Tenderloin
How to get there
  • 34th St – Penn Station • 2 min walk
  • 34th St – Herald Square • 3 min walk
Reach out directly
See what travelers are saying
  • The Trusty Trip Gal!
    England, United Kingdom243 contributions
    5.0 of 5 bubbles
    Dress Heaven
    What a shop! If I knew that there was going to be so much stuff in this shop I would of brought more holiday spends! It was raining so we thought we would visit the famous Macy’s! The shop is so big that it doesn’t feel busy! Clothes weren’t too expensive and there was some great deals on! I wanna come back!
    Visited September 2023
    Traveled as a couple
    Written October 11, 2023
  • Amy Wonderlust
    Buckinghamshire, United Kingdom2 contributions
    5.0 of 5 bubbles
    From the UK to NYC... a wonderful shopping experience
    From the UK to NYC... an excellent shopping experience. I would quite happily describe it as retail nirvana. This iconic store in the heart of New York City offers an excellent shopping experience. The moment you step inside, you're greeted by an impressive array of fashion, beauty, and home goods. The selection is immense, the staff are friendly and knowledgeable; ready to assist you in any way they can. Plus, the historic significance of this Macy's location adds to the overall charm. Whether you're a fashion enthusiast, a bargain hunter, or a tourist seeking a quintessential New York experience, Macy's at Herald Square won't disappoint. It's a must-visit destination for shoppers and a piece of New York's vibrant history.
    Visited October 2023
    Traveled solo
    Written October 22, 2023
  • NikaNumber1
    Royal Oak, Michigan8,571 contributions
    3.0 of 5 bubbles
    The wooden escalators was the best part of the visit. All holiday decorations was only on the 1st floor.
    Never been to the Macy's during the holiday season now that I think about it. It's nicely decorated on the outside for the holidays. Found a warm and big gray and sequined scarf for other cold days while here in NYC. Some really vintage wood and narrow escalators on the 4th floor to the 9th floor. The scarves are on the lower level with the accessories.
    Visited November 2023
    Traveled as a couple
    Written November 4, 2023
  • Quest25732977536
    1 contribution
    5.0 of 5 bubbles
    Loved this store. Especially around 🎄 Christmas.
    Been awhile since I’ve been but the store was phenomenal! Loved their selection of tree decorations, albeit I actually went before the parade day. LOVED LOVED LOVED the wooden escalators. Store was a joy!
    Visited December 2022
    Traveled as a couple
    Written November 23, 2023
  • K M
    6 contributions
    5.0 of 5 bubbles
    Great place to shop
    Been here several times over the years and it never disappoints. The Christmas window and internal decorations are stunning. We particularly like how they have embraced the age of the building, keeping the old wooden escalators. We were lucky in hitting black Friday delas and grabbed a bargain. Store workers are really helpful and friendly.
    Visited November 2023
    Traveled as a couple
    Written November 25, 2023
  • Bea
    975 contributions
    4.0 of 5 bubbles
    Wooden operational escalators
    Macy's offers 12 floors with shopping opportunities for women, men and children. What I loved most were the original wooden escalators. The escalators were built between 1920 and 1930 by the Otis Elevator Company, and they are still operational.
    Visited July 2023
    Traveled with family
    Written December 12, 2023
  • Ramesh A
    Philadelphia, Pennsylvania241 contributions
    5.0 of 5 bubbles
    Big and beautiful
    This is a huge store located closer to the Empire State Building around the Times Square area. As you enter the store, you will be amazed by the number of floors they have. No wonder they call this the biggest Macy's store. The collection is awesome, and we were able to find what we need. The prices are definitely balanced and also to meet the New York area. This staff is friendly and helpful. I see a lot of customers around 7:30 p.m. and it looks like a busy store. We are in need of any clothing. I would strongly recommend this place to get will priced clothing.
    Visited April 2024
    Traveled with family
    Written April 15, 2024
  • Ellie K
    Birmingham, United Kingdom420 contributions
    5.0 of 5 bubbles
    Great sale purchases
    I always love visiting Macy’s when I’m in the USA as they have lovely things in stock. This time I bought 2 handbags & a beach bag all for 50% off in the sale - such a great bargain! I definitely recommend Macy’s to anyone visiting.
    Visited May 2024
    Traveled as a couple
    Written May 16, 2024
  • Marie
    15 contributions
    5.0 of 5 bubbles
    Macy’s is the only destination!
    Love Macy’s, it is your one stop shop for everything for everyone! I could and have spent days in here. Elevators can be slow but that’s to be expected in a large department store. Layout is perfect with food and drink kiosks located on nearly every floor. Always have a sale on, so you will be sure to get a bargain or two!
    Visited November 2023
    Traveled as a couple
    Written May 19, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles4,922 reviews
Excellent
2,085
Very good
1,600
Average
780
Poor
254
Terrible
207

roberta w
Durham, NC14 contributions
1.0 of 5 bubbles
Dec 2020
Macy's so-called White Glove Service, which is actually the name of the company they use to deliver furniture, is awful! If there were no stars available, I would actually give them negative ones. They delivered twice to my home, once two patio chairs and once a patio table. With regard to the chairs, they wanted to know if I needed to have the chairs taken out of their boxes! With regard to the patio table, I had made requests twice to Macy's representatives to insure that they would be wearing masks over their noses. One did, one did not. When I asked him to put his mask over his nose, he refused and simply went back into the truck! The other one finished putting the table together (in a light drizzle) and then left it in the garage. It would have been very easy for them to put the table together in the garage. In any case, the table looks awful, with many scratches and dents. I will be returning the table and requesting a refund of the delivery charges for both the chairs and the table. Given the rude, obnoxious, and incompetent behavior of these delivery folks, my guess is that Macy's is paying very little for this service and overcharging customers. My suggestion is not to buy any furniture from Macy's!
Written December 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cornish Maiden
Cornwall, UK21 contributions
2.0 of 5 bubbles
Dec 2019
This might be the largest department store in the world but it is very difficult to find an exit. Early in the morning is the best time to visit after that it is incredibly busy, often with people returning unwanted items. This takes a long time and you have to be determined you want to buy your product before waiting that length of time.
The staff are very mixed some incredibly helpful others incredibly rude. If you remember the KIng's Cross' fire don't stray above the early floors as you will find wooden escalators with all there dangers.
It is an experience not to be missed but one you might not want to repeat. The recommended time for your visit and the time it takes you to get out will be vastly different.
Written January 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

daisyferret1
Bear, DE27,260 contributions
3.0 of 5 bubbles
Dec 2019
We have made a tradition out of visiting Macy's in Herald Square to sort of kick off our holiday season. We usually stop to see the holiday windows and walk around inside the store. While we are there we usually wander up to the floor with Santa Lane and up to the floor with the Holiday Lane. In the past we have been able to arrive, get in line and see Santa Lane. Then one year we tried to do that and the line to see Santa was close to a 3 hour wait. Last year, we didn't even try. This year we figured we would try again. We found out that unless you make your reservation online in advance, you cannot even get in line to see Santa. So, that was disappointing. Also, Macy's used to carry Anna Lee holiday figurines. I have noticed that they have NOT had them the last few seasons. That has also been disappointing. Another thing Macy's used to do was have a plush of the season (sort of an ambassador from the Thanksgiving Day parade balloons) & they have quit doing that. One year it was Garfield and one year it was Mickey. It was always fun to see them throughout the store.

Overall, this Macy's is MASSIVE. There are floors after floors after floors. The departments are HUGE. There are several eateries within this Macy's. If you visit during the holidays, the holiday windows are a real treat. Many of them are even interactive. The interior decor on the ground floor is spectacular during the holidays. I really enjoy walking around Holiday Lane on the upper floor. Here they have almost any ornament imaginable. BUT, the fact that you cannot see Santa without reservations is not magical. It doesn't really add to the holiday spirit.
Written January 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Katy R
Bradford, UK62 contributions
3.0 of 5 bubbles
Feb 2020
Had to go in i suppose, its a must, but my teenage daughter said it was like the world's largest Debenham's. She was right. It is huge, easy to get lost in (joked we were in the biggest lingerie dept in the US....because it reminded us of Father Ted). The old wooden escalators are interesting. Had sugar coated pretzels in Annie's which were really reasonably priced and tasty and then left without buying anything. Maybe its better at Christmas?
Written February 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nettiegurl16
Kentwood, MI1 contribution
1.0 of 5 bubbles
Aug 2021
As a few others here posted, BEWARE of shopping Macy's online.

3 times now I've ordered from the website, considering it was easier and more convenient than shopping in-store. Dead wrong. My last 2 orders, they screwed up big time. 6 items ordered (all clothing) and they sent me 6 wrong items instead. That's not a simple goof, but plain incompetence.

Sad because I have a Macy's charge, and Points. But apparently must use them only in-store here forward. At least I KNOW I get what I paid for.
Written August 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Brucethealien
62 contributions
5.0 of 5 bubbles
Oct 2022 • Couples
We visited Macys just on a whim as we were passing and it’s famous, we actually ended up picking up a few items we needed and others as gifts for family. I loved the traditional wooden escalators. The cashier/salesman was super friendly and when he heard out English accents he started asking about Halloween in the UK (it was a few days away) and how do we celebrate etc he was explaining about the Macy’s Halloween and New Years parades and how different department stores in the uk are to the US.

It actually became our go to place on our trip my Wife actually went there every day of our stay in New York.

Prices were a little more than you would pay elsewhere but that’s to be expected although we did find several bargains and reduced items.

Would definitely recommend
Written January 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Maha A
2 contributions
1.0 of 5 bubbles
Aug 2021 • Couples
I love to shop at Macy’s NY, but today I went there and each floor has one cashier and several employees on each floor just walking around. The cashier pushed me to go to another station to pay and nobody was there and when I asked one of the employees on the floor she gave me an attitude and was very rude. Even the lady who was working in the fitting room, was talking to customers with an attitude and ordering the customers to bring all the items out hanged, she was ordering not asking nicely. Customer service is really bad and customers not treated with respect.
Macy’s better get their employees trained on how to treat customers with respect and take care of business.
Written August 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Harriet
Exeter, UK140 contributions
2.0 of 5 bubbles
Mar 2022 • Solo
I was so excited to shop at the famous Macy’s. I wanted to buy a soft toy, and after being sent to the wrong floor by a member of staff, I eventually found a small selection to choose from. I was shocked at the lack of toys, and the ones they had in stock. Maybe American children don’t enjoy soft toys?

The escalators also shocked me. For a store which hosts premium brands such as Burberry, Ralph Lauren and Louis Vuitton, you’d expect a bit of luxury! The escalators are filthy- not too much better than the subway. They need a good clean. In the UK, department stores like House of Fraser, John Lewis, and Harvey Nichols don’t seem to have such filthy escalators, so maintenance is more than achievable.

My biggest peeve was the absence of ANYWHERE to sit and have a coffee. With over 7 floors of shopping, you will get tired. Normally you’d take a break and have a drink, but everywhere was closed or had closed off the seating area. I’ve noticed this a lot in NYC at the moment and it really spoils things. Once I was tired, the joy of shopping was gone. I left early, searching for somewhere to rest. I’d have loved to have spent more time there, but it just doesn’t seem to have the capacity to host shoppers for a full day of shopping. When I purchased something , the server kept mumbling and then shot me a filthy look for not donating or tipping or whatever I’d been asked to do. Is it really so hard to be friendly and talk clearly?

I was really excited but I found it very underwhelming.
Written February 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Blottotravels
Leeds, UK225 contributions
1.0 of 5 bubbles
Jul 2022 • Couples
I agree with quite a few other British reviewers on here that Macy’s overall is quite underwhelming and I was disappointed with it.

Hearing lots of things about Macy’s and a sign outside saying it’s the largest store in the world, I expected to be excited and wowed inside but it was very mehh. This is no where close to the impressive displays of Selfridges, Libertys or Harrods in London and thinking about it you don’t see people walking around with Macy’s shopping bags much either.

There was nothing unique on sale at Macy’s that I couldn’t get anywhere else, displays seemed dated, layout of the store felt busy and the gift shop area had empty shelves and just didn’t seem to have much atmosphere around - I thought it would be heaving with tourists but there was barely anyone there.

The whole place just seemed to lack energy and design and was most definitely not luxurious. The public toilets on the lower floor was also pretty disgusting for a supposedly fancy department store (although not sure if that was just public toilets in New York)

Overall we didn’t buy anything there except for a starbucks drink, would never visit again or recommend for a shopping experience.
Written July 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

psudino
Weehawken, NJ4,390 contributions
3.0 of 5 bubbles
Dec 2021
The reason why this Macy's is on TripAdvisors (and not every Macy's) is because this is THE Macy's. The one from Thanksgiving. The one from the movies. The one from the postcards. It's a famous location. It's akin to Harrod's in London.

However, when you enter, that's where the Harrod's comparison ends. Enter the store and it is...a Macy's. There is not much in this store that is dramatically different than any Macy's except that it is big and vertical.

If you are a tourist in NYC, this is something to walk into to say you did, but I suggest not going out of your way to visit it.
Written March 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Macy's Herald Square - All You Need to Know BEFORE You Go (2024)

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