Macy's Herald Square

Macy's Herald Square, New York City: Address, Phone Number, Macy's Herald Square Reviews: 4/5

Macy's Herald Square
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About
From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.
Suggested duration
1-2 hours
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The area
Address
Neighborhood: Tenderloin
How to get there
  • 34th St – Herald Square • 1 min walk
  • 34th St – Penn Station • 3 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
4,839 reviews
Excellent
2,049
Very good
1,587
Average
757
Poor
251
Terrible
199

daisyferret1
Bear, DE27,779 contributions
We stopped into Macy's during our holiday visit to NYC for Christmas 2021. Macy's always gets us in the holiday spirit!

We stopped at Macy's this winter to get our fill of holiday spirit and cheer. This year a visit with Santa or SantaLand required reservations. We had reservations for 11am (Macy's opened at 10am). We shopped around holiday lane, looked at the window displays, checked out the Toys R Us section and did the Santa Mail box while we waited for our reservation time at SantaLand. SantaLand was just as I remembererd it from several years back. It is a magical experience for children and adults alike. Masks were required in SantaLand and while visiting Santa this year. Santa was also behind plexi-glass and behind a desk area. Children could NOT sit on his lap. We were OK with this, but a tad disappointed. We did NOT want to purchase a picture of our children with Santa since everyone including Santa was wearing a mask!

Overall, Macy's in Herald Square is like no other during the holiday season. The windows are fascinating. The interior décor is breathtaking. SantaLand is magical. Holiday Lane here is HUGE! You can find almost any kind of ornament here. They also have a nice Anna Lee section, which I absolutely adore. This Macy's has SEVERAL FLOORS and eateries within. Check out the old wooden escalators while you are there! This deparetment store is 163 year old. That fact in itself is remarkable and makes this Macy's worthy of a visit. I would recommend and we will be back!
Written January 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mara
3 contributions
Be ready to scream otherwise they can't hear you. I went to the online/ customer service area to pick up an item, the line it moved ok, but omg when the time came for me to ask questions about the item I got, I was literally shouting, they have the music so loud that is impossible to talk in a normal voice, they can't hear what the customer is saying, the other persons around me were also loud trying to communicate with the employees. It's NOT the music in the store, in this dept the employees play their own music and is very loud and annoying. it's customer service, customers go there to talk, ask questions etc, I love the store and I have been a shopper for many years but sorry this department need to turn off that music
Written October 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

psudino
Weehawken, NJ3,731 contributions
The reason why this Macy's is on TripAdvisors (and not every Macy's) is because this is THE Macy's. The one from Thanksgiving. The one from the movies. The one from the postcards. It's a famous location. It's akin to Harrod's in London.

However, when you enter, that's where the Harrod's comparison ends. Enter the store and it is...a Macy's. There is not much in this store that is dramatically different than any Macy's except that it is big and vertical.

If you are a tourist in NYC, this is something to walk into to say you did, but I suggest not going out of your way to visit it.
Written March 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Blottotravels
Leeds, UK110 contributions
Couples
I agree with quite a few other British reviewers on here that Macy’s overall is quite underwhelming and I was disappointed with it.

Hearing lots of things about Macy’s and a sign outside saying it’s the largest store in the world, I expected to be excited and wowed inside but it was very mehh. This is no where close to the impressive displays of Selfridges, Libertys or Harrods in London and thinking about it you don’t see people walking around with Macy’s shopping bags much either.

There was nothing unique on sale at Macy’s that I couldn’t get anywhere else, displays seemed dated, layout of the store felt busy and the gift shop area had empty shelves and just didn’t seem to have much atmosphere around - I thought it would be heaving with tourists but there was barely anyone there.

The whole place just seemed to lack energy and design and was most definitely not luxurious. The public toilets on the lower floor was also pretty disgusting for a supposedly fancy department store (although not sure if that was just public toilets in New York)

Overall we didn’t buy anything there except for a starbucks drink, would never visit again or recommend for a shopping experience.
Written July 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

roberta w
Durham, NC14 contributions
Macy's so-called White Glove Service, which is actually the name of the company they use to deliver furniture, is awful! If there were no stars available, I would actually give them negative ones. They delivered twice to my home, once two patio chairs and once a patio table. With regard to the chairs, they wanted to know if I needed to have the chairs taken out of their boxes! With regard to the patio table, I had made requests twice to Macy's representatives to insure that they would be wearing masks over their noses. One did, one did not. When I asked him to put his mask over his nose, he refused and simply went back into the truck! The other one finished putting the table together (in a light drizzle) and then left it in the garage. It would have been very easy for them to put the table together in the garage. In any case, the table looks awful, with many scratches and dents. I will be returning the table and requesting a refund of the delivery charges for both the chairs and the table. Given the rude, obnoxious, and incompetent behavior of these delivery folks, my guess is that Macy's is paying very little for this service and overcharging customers. My suggestion is not to buy any furniture from Macy's!
Written December 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

nettiegurl16
Kentwood, MI1 contribution
As a few others here posted, BEWARE of shopping Macy's online.

3 times now I've ordered from the website, considering it was easier and more convenient than shopping in-store. Dead wrong. My last 2 orders, they screwed up big time. 6 items ordered (all clothing) and they sent me 6 wrong items instead. That's not a simple goof, but plain incompetence.

Sad because I have a Macy's charge, and Points. But apparently must use them only in-store here forward. At least I KNOW I get what I paid for.
Written August 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Harriet
Exeter, UK94 contributions
Solo
I was so excited to shop at the famous Macy’s. I wanted to buy a soft toy, and after being sent to the wrong floor by a member of staff, I eventually found a small selection to choose from. I was shocked at the lack of toys, and the ones they had in stock. Maybe American children don’t enjoy soft toys?

The escalators also shocked me. For a store which hosts premium brands such as Burberry, Ralph Lauren and Louis Vuitton, you’d expect a bit of luxury! The escalators are filthy- not too much better than the subway. They need a good clean. In the UK, department stores like House of Fraser, John Lewis, and Harvey Nichols don’t seem to have such filthy escalators, so maintenance is more than achievable.

My biggest peeve was the absence of ANYWHERE to sit and have a coffee. With over 7 floors of shopping, you will get tired. Normally you’d take a break and have a drink, but everywhere was closed or had closed off the seating area. I’ve noticed this a lot in NYC at the moment and it really spoils things. Once I was tired, the joy of shopping was gone. I left early, searching for somewhere to rest. I’d have loved to have spent more time there, but it just doesn’t seem to have the capacity to host shoppers for a full day of shopping. When I purchased something , the server kept mumbling and then shot me a filthy look for not donating or tipping or whatever I’d been asked to do. Is it really so hard to be friendly and talk clearly?

I was really excited but I found it very underwhelming.
Written February 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Maha A
1 contribution
Couples
I love to shop at Macy’s NY, but today I went there and each floor has one cashier and several employees on each floor just walking around. The cashier pushed me to go to another station to pay and nobody was there and when I asked one of the employees on the floor she gave me an attitude and was very rude. Even the lady who was working in the fitting room, was talking to customers with an attitude and ordering the customers to bring all the items out hanged, she was ordering not asking nicely. Customer service is really bad and customers not treated with respect.
Macy’s better get their employees trained on how to treat customers with respect and take care of business.
Written August 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Timothy B
Long Beach, CA1 contribution
Couples
Went to buy swimwear. Saw two racks that's stated 30% off or greater. Found unreal deals on shorts. When went to cashier she rang up and noticed the pricing did not match the ticket. Cashier said I need to call Manager when I asked about the ticket pricing . John Dept manager came over I explained to him about the pricing difference he said it was a mistake. I explained to John not my issue if staff either put wrong price or not. He said well I can't do anything. I asked for his boss which Allie store director came to see and I explained to her again the same she said well it ran out of ink. I asked so all 150 items marked this way staff would not see ink problem? She said can't be right pricing which I again showed her signage stating 30% or greater. I think these Managers could have made the situation better but instead they said no. Customers don't know what deals are when or pricing. If you advertise 30% or greater than honor it. Will reach out to corp office which hopefully will find a resolution.
Written February 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

deano3693
St. Albans, UK105 contributions
We received a guided tour on the history of Macy's and then the shopping commenced. I am amazed at how much is crammed in over 7 floors and the layout is very clever with Men/Women's sections on each floors. It is very easy to get lost with Lifts/Escalators everywhere. I am sure I visited the same floor about 3 times!!!
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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