Webster Hall
Webster Hall
3.5
12:00 PM - 4:00 AM
Monday
12:00 PM - 10:00 PM
Tuesday
12:00 PM - 10:00 PM
Wednesday
12:00 PM - 10:00 PM
Thursday
12:00 PM - 4:00 AM
Friday
12:00 PM - 4:00 AM
Saturday
12:00 PM - 4:00 AM
About
A lively, loud and frenetic dance club where you have a choice of four floors to try the latest steps.
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The area
Address
Neighborhood: Downtown Manhattan (Downtown)
How to get there
- Astor Place • 4 min walk
- 3rd Ave • 4 min walk
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Restaurants
10,000 within 3 miles
Attractions
2,921 within 6 miles
Contribute
Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
3.5
125 reviews
Excellent
37
Very good
46
Average
19
Poor
6
Terrible
18
Glynis C
New York City, NY1 contribution
Dec 2019
I gave this review two stars because I love the artist. Quite frankly, this venue is for people who have no standards for accommodations. If the ticket was $20, then I would have endured with criticism. But these tickets were over $65 with all the admin fees added. Webster Hall is legendary but standing room only with small teleprompters just ain't cutting it. When they freed some space to move closer, the VIPs stood directly in front of us. All I saw was the man's hat. The bathroom was so far, when I couldn't wait any longer, we made an exit. There were so many people sitting in the lounge who had limited mobility, dressed up all fancy, and couldn't manage the stairs or the standing. Come'on Webster Hall, do better!!
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cathleen S
Harrisburg, PA10 contributions
Feb 2020
My first visit to this beautifully renovated historic venue, the main ballroom accommodates 1500 including balcony, it was a good experience, large enough for a good crowd but good sight lines, good sound. This is standing only. Plenty of staff around, they were friendly. Several bar areas with full bar. Waited outside in a line until the venue opened.
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
etran3
New York City, NY1 contribution
Jul 2011 • Friends
Before i say anything else -- DO NOT GO TO WEBSTER HALL. It is a cool venue with lots of floors and music, but the HORRIBLE, HORRIBLE customer treatment cannot be ignored. The bouncers are completely rude, and judging from these reviews, Webster Hall probably knows and does absolutely nothing to change that. Besides the bouncers, I had an awful experience there and definitely won't be going back. This is what I wrote on their facebook wall, which the deleted, unsurprisingly:
"I just want to say that webster hall was one of the worst club experiences I've ever had. First of all, my friend won a promotional contest on twitter and was supposed to have an open bar at 10 for him and 4 of his friends. Not only did you change the time of the promotion which is extremely unprofessional, but he was not on the list despite having told you ahead of time he would be coming. Also, he emailed ahead of time to ask if it was okay he brought a copy of his ID since he lost his a few weeks ago, and he is from out of town so could not replace it in a timely manner. You told him that was fine. When he got there, no one knew we were supposed to be on the list, and no one knew that he had special circumstances regarding his ID. There was a huge debacle which would have been non existent had your team been better communicative and prepared, like any other proper bar establishment of your caliber. He showed them proof of the email on his smart phone, and was still treated in a suspicious and unprofessional manner. NOT ONLY THAT, but you confiscated one of our guests IDs and wouldn't let her in, despite it being her actual ID. You took it without even asking for any other identification, such as a credit card or college ID, and would not give it back. AND- while we were waiting in line, the bouncer made snarky and condescending comments about how we looked. As far as I'm concerned, Webster hall is at the bottom of my list for places to go, and I hope no one else supports you with their money. Please, go ahead and delete this post. It will only continue to prove my point that you have terrible customer service and take no means to improve it."
Another rude worker messaged me with a condescending, response. She did not really try to rectify any of my issues, nor did she even apologize until I pointed it out to her in my own response. She says she "tried to make good twice" on my issues, which in reality what she did was defend the webster staff for their entirely unacceptable behavior towards paying customers, and brushed off my problems by saying I could call during the day. Yes, you're right, obviously only people can help me during the day, which is why you are able to respond to my facebook message at night with unhelpful remarks. She also REFUTED what I said in the post, saying that my friend WAS on the list and that my other friend's ID must have been taken for a valid reason-- um, no, he wasn't on the list and her ID was taken for no reason. THAT'S THE WHOLE POINT OF MY WRITING A COMPLAINT. It's completely insulting that instead of trying to fix my experience with Webster, she contradicted my entire statement as if I hadn't been present and was making up the entire situation. Hey, Webster, maybe you wouldn't need so many stupid promotionals on twitter and facebook to persuade people to begrudgingly make their way to your venue if you simply improved the quality of your staff and maybe worked just a little bit harder to communicate amongst each other? No, I guess that would make too much sense.
"I just want to say that webster hall was one of the worst club experiences I've ever had. First of all, my friend won a promotional contest on twitter and was supposed to have an open bar at 10 for him and 4 of his friends. Not only did you change the time of the promotion which is extremely unprofessional, but he was not on the list despite having told you ahead of time he would be coming. Also, he emailed ahead of time to ask if it was okay he brought a copy of his ID since he lost his a few weeks ago, and he is from out of town so could not replace it in a timely manner. You told him that was fine. When he got there, no one knew we were supposed to be on the list, and no one knew that he had special circumstances regarding his ID. There was a huge debacle which would have been non existent had your team been better communicative and prepared, like any other proper bar establishment of your caliber. He showed them proof of the email on his smart phone, and was still treated in a suspicious and unprofessional manner. NOT ONLY THAT, but you confiscated one of our guests IDs and wouldn't let her in, despite it being her actual ID. You took it without even asking for any other identification, such as a credit card or college ID, and would not give it back. AND- while we were waiting in line, the bouncer made snarky and condescending comments about how we looked. As far as I'm concerned, Webster hall is at the bottom of my list for places to go, and I hope no one else supports you with their money. Please, go ahead and delete this post. It will only continue to prove my point that you have terrible customer service and take no means to improve it."
Another rude worker messaged me with a condescending, response. She did not really try to rectify any of my issues, nor did she even apologize until I pointed it out to her in my own response. She says she "tried to make good twice" on my issues, which in reality what she did was defend the webster staff for their entirely unacceptable behavior towards paying customers, and brushed off my problems by saying I could call during the day. Yes, you're right, obviously only people can help me during the day, which is why you are able to respond to my facebook message at night with unhelpful remarks. She also REFUTED what I said in the post, saying that my friend WAS on the list and that my other friend's ID must have been taken for a valid reason-- um, no, he wasn't on the list and her ID was taken for no reason. THAT'S THE WHOLE POINT OF MY WRITING A COMPLAINT. It's completely insulting that instead of trying to fix my experience with Webster, she contradicted my entire statement as if I hadn't been present and was making up the entire situation. Hey, Webster, maybe you wouldn't need so many stupid promotionals on twitter and facebook to persuade people to begrudgingly make their way to your venue if you simply improved the quality of your staff and maybe worked just a little bit harder to communicate amongst each other? No, I guess that would make too much sense.
Written July 30, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swish313
Ithaca, NY1 contribution
Jul 2014 • Couples
I spend $40 on tickets, and the security staff denied me admission. Their reasoning: "No reason. They are allowed to deny me. It says so on the ticket." Not only did they deny me but the supervisor I spoke to was drugged up and he publicly insulted me on the street; his assistance claimed: "oh he's high on pain meds because he got his wisdom tooth pulled out" but honestly he was just really drunk.
They told me to go online for a refund. I have talked numerous times with the establishment and they refuse to give me a refund and they told me that it's impossible that their manager told me I could get a refund.
Wasted $40. Rude clientele. Worst place you can go to in NYC.
Please don't make the same mistake I did!
They told me to go online for a refund. I have talked numerous times with the establishment and they refuse to give me a refund and they told me that it's impossible that their manager told me I could get a refund.
Wasted $40. Rude clientele. Worst place you can go to in NYC.
Please don't make the same mistake I did!
Written July 8, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl W
Los Angeles, CA1 contribution
Mar 2015 • Business
My band was booked there on a tour. During our set, I saw a security guard shove a girl (very violently) off the stage and I also saw another punch a fan in the face. We stopped the show early and refused to play. Afterwards, I confronted both security guards and told them if I ever saw them do that again, there would be serious consequences.. They just laughed. So my singer decked one of them out of anger and the other proceeded to pummel him. My drummer (being a BJJ black belt), wrapped him up like a pretzel and was about to break his arm due to the armbar he put him in.. The security guard started to cry. It was a fitting end. We made sure our fans that were hurt were refunded their ticket money and were given a ticket to a better venue. I can't believe this place is still in business. We boycott this place and many of our friend's touring bands and our record label as well. History or not, Dylan or not, I hope this place burns.
Written February 21, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
McKenna M
1 contribution
Jan 2016 • Friends
Overly crowded, rude security, etc. I was dancing with my friends for about 15 minutes when a man came up behind me and stabbed me in the leg with a needle. After turning around and screaming he proceeded to run away. Immediately I left the dance floor, not feeling well, and told a bouncer what had happened. He simply said, "not my problem kid." Long story short I ended up in the hospital for the rest of the night. How someone was able to get a needle past security is beyond me. If you are a female and concerned about your safety DO NOT go here. Lots of sketchy people inside. This was my first nightclub experience and now I am absolutely terrified to go clubbing again. Thanks Webster Hall!
Written February 3, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MatChagnon
Montreal, Quebec, Canada2 contributions
Dec 2011 • Friends
We were 8 Friends who paid a total of $ 2,000 (250 $ each) for their New Year's Eve party on December 31 st, 2011. We booked what they called a "PREMIUM VIP Table" in mid-December, which did include in their explanatory bullets points a "6 hour Open Bar from 8 PM to 2 AM" on the day we booked. When we got to the venue on a 31st, there were no "Open Bar" for us, those who paid for the most expensive bundle. Frustrated, we when online on our cellphone to take a look again at their web site, to realize that they had removed the bullet point mentioning "Open Bar" from the Premium VIPs... WHAT THE ?????
The "6 hour Open Bar" was still showing for those with "Silver Tickets" that worth less than what we had. However, all the bartenders and staff told us that "No one in this bar tonight has Open Bar... Everybody has to pay the full price for drinks inside...".
Are you realizing... They not only fool the customers in changing on the day of the event whats included in the bundle of what you paid for, but they don't even honor what WAS advertised and IS STILL advertised on their web site. Not to mention that they were supposed to give each of us 8 a "FREE 2012 Webster Hall membership Card, a CD, a T-shirt" and more which we of course never received.
Oh yeah, Cream-On-Top, there were a total of 7 toilets, notwithstanding men or women, for the ENTIRE bar, which fits tens of hundreds of people, in which I include the single toilet reserved for the ~ 150 VIPs
With a "toilet doorman" that accepts outrageous bribes from people to cut the lineups, which were as you can imagine unacceptably long give the ridiculously low number of toilets. It took on average 25 minutes of toilet lineup before you can actually "go"... every time you have to go...
Bottom Line : They are FRAUD ; I highly DO NOT recommend this bar.
The "6 hour Open Bar" was still showing for those with "Silver Tickets" that worth less than what we had. However, all the bartenders and staff told us that "No one in this bar tonight has Open Bar... Everybody has to pay the full price for drinks inside...".
Are you realizing... They not only fool the customers in changing on the day of the event whats included in the bundle of what you paid for, but they don't even honor what WAS advertised and IS STILL advertised on their web site. Not to mention that they were supposed to give each of us 8 a "FREE 2012 Webster Hall membership Card, a CD, a T-shirt" and more which we of course never received.
Oh yeah, Cream-On-Top, there were a total of 7 toilets, notwithstanding men or women, for the ENTIRE bar, which fits tens of hundreds of people, in which I include the single toilet reserved for the ~ 150 VIPs
With a "toilet doorman" that accepts outrageous bribes from people to cut the lineups, which were as you can imagine unacceptably long give the ridiculously low number of toilets. It took on average 25 minutes of toilet lineup before you can actually "go"... every time you have to go...
Bottom Line : They are FRAUD ; I highly DO NOT recommend this bar.
Written January 3, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trek34234
2 contributions
3-4-04 to 3-7-04(and last spring/summer)If you haven't been here, go. I read some slightly mixed reviews of this place and wasn't sure what to expect. We ended up loving it. It has a great atmosphere for men and women.Hugh (and I mean big) club with seven rooms and every type of music you want to dance to. Seriously, if you can't find music to dance to here you probably need to stay home. When you go in, walk around or you won't even realize how big the builiding is.The crowd (on Thursday night and Saturday night) is really mixed in age, was equally 50/50 male/female and very different backgrounds so if you don't bring a partner you will have zero problem finding one to dance with/hang out with. And you will have zero problem--some of the guys are alittle pushy, but its a club and you expect it to a point. It was more flattering than annoying and they were just there to have fun too.For the ladies--go Thursday if nothing else. It was beyond fun starting with a 'male review' show just for the ladies in one room. You also get to skip the cover charge and drink free until midnight. (and they were pouring top shelf liquor-I was happily shocked) After the show, stay in that room or hit the six others and dance until 5am plus.For the men- pole dancers and a wet t-shirt contest in one room. You don't get in free but it was something cheap like $10 reduced.Fwiw, the male review/wet t-shirt contest were not as 'skanky' as the image implies. It was a lot of fun for everyone and done with a great sense of humor and fun.Rooms--Hip hop, 80's/90's mix, techno, salsa, and I have no idea what was in the others. I'm guessing what I heard in one was trance, but I'm not sure. We stayed in the 80/90's and techno, both of which were really big rooms to dance in.The coat check is tight. Once you pay ($4), you can't get your coat until you're leaving or you have to pay again. (so put your lipstick in a skirt!)The smallest rooms were the hip hop and salsa. They were pretty crowded and a tight area to dance in. But I don't like small areas so it could have just been me. No issues in any of the other rooms and the place was packed.Cover charge ranges up to $30, but its worth it so we didn't even blink after the first night. (we ended up going multiple nights)Be ready for a pat down and to get kicked out if you're in a fighting mood. Security was on top of their game.Feel free to email if you have a question or want to hear about some other NYC clubs that we've been to. :-)
Written March 8, 2004
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChrisFarrington
Cambridge, UK65 contributions
Mar 2015 • Couples
Was on 28 March 2015 for the Blackberry Smoke / Temperance Movement Gig.
What a fabulous venue, it's what I class as a Real Venue. No Glitz or Glamour as it's all about the music, Venue appears to have many different performance rooms within, The one we were in was upstairs and held about 1200 (I would guess). All standing with a small balcony available as well. 2 bars where service was quick and friendly, though a bit pricey ($15.00 for 2 beers)
Sound quality was first class as was customer service from those I had dealings with
Toilets were maybe the one downside, I've come across better shall I say !!
Great night was had
What a fabulous venue, it's what I class as a Real Venue. No Glitz or Glamour as it's all about the music, Venue appears to have many different performance rooms within, The one we were in was upstairs and held about 1200 (I would guess). All standing with a small balcony available as well. 2 bars where service was quick and friendly, though a bit pricey ($15.00 for 2 beers)
Sound quality was first class as was customer service from those I had dealings with
Toilets were maybe the one downside, I've come across better shall I say !!
Great night was had
Written April 4, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ben C
Kings Park, NY3 contributions
Jun 2014 • Friends
To start, the bouncers were very rude. I was accused of possessing alcohol on the street, I was not even on the line to enter the show yet. I understand they are trying to minimize liability because kids are stupid, but if you are going to accuse a person of having alcohol, at least do it while they are trying to get in the place. They denied hundreds (yes, I said hundreds) of people admission just because of their "suspicions." The line went EXTREMELY slow, I was on it an hour before the show started and I missed the opening act. The only bathroom open during the show was literally wide open, just a bunch of stalls for men and women. Not to mention, the stalls were directly across from a concession stand (no more than five feet apart) and it was extremely crowded. The place was overall disgusting and the experience I had negatively influenced my view of the performers.
Honestly, I think they sell tickets to more people than they can actually fit and you are paying too much money for a low quality venue. Do not see a show here, it isn't worth the hassle.
Honestly, I think they sell tickets to more people than they can actually fit and you are paying too much money for a low quality venue. Do not see a show here, it isn't worth the hassle.
Written August 15, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Is there a lounger area or anywhere for someone with a knee problem to sit during the show or is it standing room only throughout?
Written November 7, 2023
I am going to be going to a concert there in a couple of months. How early should I get there? The concert starts at 8pm (doors open at 7) and I want to be as close to the stage as I can be. Do they prohibit waiting hours before a show or can I show up as early as I want?
Written May 19, 2022
In my experience, we arrived 15 minutes prior to the show. The show started at 8pm. A lot of people were waiting at the bar while the opener was playing, so you could actually get pretty close to the stage even though we arrived kind of late. So you could probably arrive around 7:30 and get a comfortable spot right in the front row if you're happy to watch the opening act.
Written May 23, 2022
how is the temperature inside the venue? trying to decide what to wear to not be too hot or cold. Also, are purses allowed in the venue?
Written November 28, 2021
Hi! My daughter will be attending the Angèle show on December 10 from California with her younger sister who is not tall, lol.... how early would they need to get in line to get a decent place to view the show, and would you have any other advice as to best location? I know that the hall is relatively small and has a good rep for having lots of decent view spots but I’m trying to to maximize the chance they’ll have a great time - Angèle is their absolute no.1. I have also heard the staff there is GREAT! THANK YOU for any response on this!!!
Written November 16, 2019
Hi! Is the entry forbidden to children even if the concert is at 8 pm?
Written May 14, 2019
I’ve never been here for a concert. Will I need to arrive early to get a good place on the floor? What time do doors open?
Written April 8, 2019
Hi. Door usually open an hour before event, but it should be stated on your ticket. I would suggest arriving a bit earlier then that show start time, as lines tend to get big
Written April 15, 2019
ma per entrare e non bere alcolici quale è l'età minima ?
Written August 14, 2017
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