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The National 9/11 Memorial & Museum

Open today: 9:00 AM - 8:00 PM
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Traveler Overview
  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
Travelers talk about
“moving tribute”(991 reviews)
“moving experience”(2,804 reviews)
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26...more
Open Now
Hours Today: 9:00 AM - 8:00 PM
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Suggested duration: 2-3 hours
Contact
180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Financial District
Website
+1 212-312-8800
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Reviews (86,971)
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48,476
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1 - 10 of 57,642 reviews
Reviewed today via mobile

It was definitely worth the additional fee to have a guided tour of the museum. The detailed explanations and personal touches added from listening to a native New Yorker made the experience much more meaningful. We spent a full day here. Families should note that...More

Date of experience: December 2018
Thank jcsmomma09
Reviewed today via mobile

The 9/11 memorial was one of the main attractions for us when visiting NYC and I have to admit I was disappointed with how it is so commercialised now. Heartbreaking artefacts and pictures and video documentaries. Breathtaking looking at the crushed Fire engine and ambulance....More

Date of experience: February 2019
Thank shara2209
Reviewed today via mobile

We spent a good few hours here. Very tasteful memorial - the pools with names of victims are lovely. Inside, very informative from all perspectives. Films on the events of the day, stories told from audio clips of witnesses, sections on the rise of Al-Queda...More

Date of experience: February 2019
Thank 13garrys
Reviewed today via mobile

As you would imagine this is a very emotionally intense experience, especially for people who remember that day and all the news coverage. The historical exhibit is a no photo some which is good but I felt it was very cluttered with exhibits too close...More

Date of experience: February 2019
Thank chewyemmy
Reviewed today via mobile

This is a must do for all visitors to NY. We did it on a cold snowy day. Very informative and thought provoking exhibits built on site of the twin towers

Date of experience: February 2019
Thank TheBurtfamily
Reviewed today

When you are in New York you must visit the 911 Memorial Museum. Be prepared to be amazed and to reflect on that day that has been etched into history. We must never forget the people we lost on that day and this memorial both...More

Date of experience: September 2018
Thank Travel_AL04
Reviewed yesterday via mobile

After a difficult trip where we attempted to see the Statue of Liberty but came back from New Jersey instead we arrived at the Memorial Center. It’s an astonishing tasteful and sensitive monument that we would recommend to everyone. An example of how to deal...More

Date of experience: February 2019
Thank Freedom648719
Reviewed yesterday via mobile

We were hesitant about whether we were ready to visit this museum. We have been visiting NYC for years and could never step inside. The price is on the higher side but it is well worth every penny. The exhibits are very detailed and have...More

Date of experience: February 2019
Thank lmstrad83
Reviewed yesterday

Skip the long entry lines and book the guided tour ahead of time. There is a special entry for guided tour tickets. The guided tour is 60 minutes and is done with headphones so everyone can hear. Afterwards we spent another two hours wandering through...More

Date of experience: February 2019
Thank 8675309bergman
Reviewed yesterday via mobile

We spent 3 hours + here and read pretty much every thing we could. We also learnt about the bombing that happened prior to 9/11 which I wasn’t aware of. My only reservation was people taking photos, one lady tutted and swore under her breath...More

Date of experience: February 2019
Thank blondie198992
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Questions & Answers
Ask a question
rhiannonb9
February 11, 2019|
AnswerShow all 2 answers
Response from 715richardh | Reviewed this property |
SO worth any wait! My experience was from a Sunday morning, about 11am. Maybe a 10 minute queue, but it moved well. As Bob said, there are many places to sit, but there is a lot of walking involved, and standing briefly... More
0
Votes
katept03
February 2, 2019|
AnswerShow all 6 answers
Response from wackyjackie46 | Reviewed this property |
I think you’ll be fine. When you arrive, go to the ticket window & ask for a time change. If that line is long, just talk to the staff member who directs you to the line for people who have tickets & s/he can help you. It’s... More
2
Votes
Maps750051
January 23, 2019|
AnswerShow all 9 answers
Response from magnolia_80 | Reviewed this property |
We used the MTA to bowling green since we went to the Statue of Liberty and Ellis Island. From there we walked to the 9/11 memorial.
0
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