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Address: 180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Phone Number:
+1 212-312-8800
9:00 am - 8:00 pm
Open now
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Sun - Sat 9:00 am - 8:00 pm
Recommended length of visit: 1-2 hours
Fee: No

The National September 11 Memorial & Museum is a place of remembrance...

The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993.

The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public.

The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required.

Open Daily.

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All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...

TripAdvisor Reviewer Highlights

Read all 66,095 reviews
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  • 36009
  • 5693
    Very good
  • 1208
  • 286
  • 181

I did not expect the place is so intens. The wast space with dimmed lights and pieces of WTC impress you immediately and walking trough particular expositions with all... read more

Reviewed yesterday
Prague, Czech Republic
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66,095 Reviews from our TripAdvisor Community

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Showing 43,377: English reviews
Prague, Czech Republic
Level Contributor
98 reviews
62 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
Reviewed yesterday NEW

I did not expect the place is so intens. The wast space with dimmed lights and pieces of WTC impress you immediately and walking trough particular expositions with all memorabilia, photos, videos and audio records is really intense.

Thank Inutihar
Level Contributor
158 reviews
74 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
Reviewed yesterday NEW

I cannot say enough about the job the creators and curators have done putting this museum together. Thoughtful and moving beyond words. We did a guided tour and our guide was outstanding. We got emotionally exhausted after a couple of hours, but we saw a lot. We'll go back in the future and see more. Highly recommended.

Thank darwinmoore
Level Contributor
11 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

This is something everyone should see once in their life. It's so overwhelming, in a good way. The staff is very friendly with any questions you have. This place is a memorial. Not a great place for kids under 6 because they wouldn't be able to understand the gravity of the situation. This place shouldn't have kids running around or... More 

Thank Lexi R
Munich, Germany
Level Contributor
62 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
Reviewed yesterday NEW via mobile

Time's not enough to go through the entire museum in detail. They did a very good job with this memorial. It's heartbreaking and took me a while to start smiling again afterwards. I don't have to tell how horrible it was especially the loss of the families. But it's a must on your NYC trip.

Thank Daontour
Level Contributor
6 reviews
4 attraction reviews
Reviewed yesterday NEW via mobile

I am a member of the museum. I have taken friends. An amazing design and a moving experience for New Yorkers and all visitors.

Thank Chris L
Cleveland, Ohio
Level Contributor
3 reviews
Reviewed yesterday NEW

The memorial is touching and very well done. It was quiet as people processed the information in their own way. The guides provided great information but you can also go on your own at your own pace.

Thank Buster1306
South Carolina, United States
Level Contributor
9 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed yesterday NEW

Would take at least half a day to go through and really view/read all the exhibits - so allow for plenty of time. We went on a Saturday pm which was really so crowded, it was almost impossible to see a lot of the exhibits due to so many people. I would recommend going a weekday morning when they first... More 

Thank Sandra B
Surfers Paradise, Australia
Level Contributor
87 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
Reviewed yesterday NEW via mobile

I was hesitant to see this memorial as the incident was safety tucked in my memory but I saw the water features where soothing and respectful and as the events changed the western world I went in the memorial museum and was touched by its sincerity in remembering the people who where affected by 9/11 around the world- I'm glad... More 

Thank Michelle M
Highlands Ranch, United States
Level Contributor
5 reviews
4 attraction reviews
Reviewed yesterday NEW

I used to live in Manhattan before the towers fell and I wanted to return to pay my respects to the site. I think the designers did an excellent job with the layout and information provided in the memorial and museum. Touching and thoughtful exhibits, a memorable experience.

Thank davidbA1446JU
Brisbane, Australia
Level Contributor
49 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
Reviewed yesterday NEW via mobile

Although what happen here is just beyond terrible what is now left is in my opinion peaceful and respectful. The waterfalls are calming and reflective even though I didn't no anyone who died here. I felt a bit of sadness for the families, friends, work colleagues, first responders and not to mention ambulance , police and fire fighters.

Thank Gloria M

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