The National 9/11 Memorial & Museum

9/11 Memorial, New York City

The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum
4.5
Speciality Museums • Historic Sites • Points of Interest & Landmarks • Monuments & Statues
10:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks. 9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m. 9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m. Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Suggested duration
2-3 hours
Suggest edits to improve what we show.
Improve this listing
Admission tickets
from $28.00
All you need to step foot in the door.
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Plan your visit
The area
Address
Neighborhood: Downtown Manhattan (Downtown)
How to get there
  • Cortlandt St • 3 min walk
  • Chambers St • 4 min walk
Popular mentions

4.5
95,527 reviews
Excellent
75,097
Very good
15,575
Average
3,664
Poor
741
Terrible
456

Lisa J
London, England, United Kingdom91 contributions
I was on the fence about going to this museum as wasn't sure if I could deal with this. I am glad I went to pay respects. The site is so moving and the fountains outside are beautiful.
The whole museum was done so well, and some parts are emotional but not traumatic.
Written January 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

kevin s
12 contributions
Jan 2022 • Couples
from start to finish one of the most emotional experiences i have encountered. very well thought out and very respectful of the the tragedy that happened
Written January 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mik1984
Guildford, UK262 contributions
Dec 2021
Very fitting memorial to 9/11. Took my breath away seeing the scale of the site. Highly recommend a visit here.
Written January 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Stephen S
Petal, MS493 contributions
Dec 2021
Never Forget! We were sure to visit this beautiful Memorial and enjoyed an hour or so seeing the grounds and remembering this tragedy and all those that lost their lives.
Written January 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Julie V
Endwell, NY11 contributions
Jan 2022
I visited with my 12 y/o son who never knew life before 9/11. The memories were heart-wrenching for me, but it gave me a chance to show him what things looked like before that tragic day. This museum is a must-see for all visitors to NYC.
Written January 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

VladMI
Waterford, MI661 contributions
Nov 2021
The museum is well put together and easy to navigate. It was not crowded when I visited in November. I think I had 11:00 am time slot.
The layout is very open space. There are many places to sit and take a break.
The majority of audio/video/photos can be found online and it would be, for example, a full audio/video vs. the shortened museum version. But regardless, the emotional experience that the museum provides is extraordinary.
Exhibits are well laid out and easy to see/read/listen. If you have questions, people who work there are very helpful.
Do not skip the memorial ponds. They are unique in the way how they send a very strong and exact message - water disappearing in the hole in the middle as a symbol of loss of life and as a physical void.

A few comments:
A constant attempt to upsell is not necessary. An ongoing reminder to upgrade to organized or private tour doesn’t feel appropriate.
Asking for a donation at every possible opportunity leaves a bad taste. Ticket prices are already higher than most famous New York City museums. There is no need to try to take advantage of visitors’ feelings and turn a place of memory (essentially a cemetery) into a profit generating enterprise.
It is my understanding that the only way to visit is to buy timed admission tickets online. Why charge extra online purchase fee? To make the advertised price look better? Make it one price.

I highly recommend a visit.
Written January 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Elle H
Sheffield, UK365 contributions
Jan 2022
An incredibly humble and moving experience, a beautiful tribute. A must seen when visiting New York city, a very respectfully done museum which you can spend a few hours here.
Written January 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Megan L
Rock Springs, WY53 contributions
A beautiful place of remembrance for those lost on 9/11. It was very quiet throughout the building, which made the experience more impactful. Beautifully done memorial
Written January 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

BeachBhudda
Leeds, UK510 contributions
The most moving museum I have ever visited.

Full of facts from the horrific atrocities. Full of memorabilia. Full of information.

You can easily spend a few hours in here. It's so moving, so emotional but amazing at the same time. Don't come to NYC and not visit this museum.
Written January 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ConfederateMike
Glasgow, KY303 contributions
Jan 2022
We visited the memorial which was nicely designed but not the museum. The prices are too expensive. Considering how this affected everyone at the time the cost should be more reasonable.
Written January 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 63,612
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing
Frequently Asked Questions about The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum is open:
  • Thu - Mon 10:00 AM - 5:00 PM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

The National 9/11 Memorial & Museum admission prices can vary. Entrance tickets currently cost $28.00, while a popular guided tour starts around $18.00 per person. See all 114 The National 9/11 Memorial & Museum tickets and tours on Tripadvisor

The National 9/11 Memorial & Museum can be crowded, so we recommend booking e-tickets ahead of time to secure your spot. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund. See all 114 The National 9/11 Memorial & Museum tickets and tours on Tripadvisor