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The National 9/11 Memorial & Museum

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180 Greenwich St, World Trade Center, New York City, NY 10007-0089
+1 212-312-8800
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$26.00*
and up
9/11 Memorial Museum Admission
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$109.00*
and up
All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...
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$69.00*
and up
Small-Group Guided 9/11 Memorial Tour with Museum Tickets
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Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
  • Excellent77%
  • Very good17%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“beautiful tribute” (1,106 reviews)
“fitting tribute” (1,113 reviews)
Open Now
Hours
Hours Today: 9:00 AM - 8:00 PM
Suggested Duration: 2-3 hours
LOCATION
180 Greenwich St, World Trade Center, New York City, NY 10007-0089
CONTACT
Website
+1 212-312-8800
Write a ReviewReviews (78,184)
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"who lost their lives"
in 3,425 reviews
"beautiful tribute"
in 1,106 reviews
"fitting tribute"
in 1,113 reviews
"twin towers"
in 2,300 reviews
"moving tribute"
in 899 reviews
"emotional experience"
in 1,165 reviews
"survivor tree"
in 579 reviews
"loved ones"
in 971 reviews
"new york"
in 5,361 reviews
"heart wrenching"
in 518 reviews
"first responders"
in 662 reviews
"guided tour"
in 1,436 reviews
"the world trade center"
in 538 reviews
"freedom tower"
in 725 reviews
"visiting nyc"
in 613 reviews
"victims"
in 4,270 reviews
"names"
in 5,052 reviews
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1 - 10 of 51,636 reviews

Reviewed yesterday

The last time I visited NYC was in January of 2008. Thus it was imperative that I visit this memorial, particularly since one of my university friends died on that day (and two managed to survive). Thus, I entered this area with a heavy heart...More

1  Thank ProfessorOnzaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday

Everything amazing you hear about 9/11 Memorial & Museum is nothing compared to the experience of it yourself. It is the most exceptional tribute, education and memorial facility I've ever seen and I could have spend longer than the 4 hours I had on a...More

Thank Diane333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday via mobile

So off the bat, we didn't go into the "new" museum. I have been down here multiple times since the tragic event and went to the museum when it was in a tiny space before the memorials were built. This is the first time I...More

Thank Marie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed yesterday via mobile

It was made to remember those who has lost their lives in 9/11 attack. A place where you can concentrate your mind and get peace. RIP

Thank Yashk1718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday via mobile

It’s amazing the such highly valued real estate is set aside for the memorial. Very impressive! Still lots of construction work carrying on, but it does not distract from the atmosphere.

Thank Johannes v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday

We had a guided Ground Zero 9/11 tour with Ibeth Massari, who was an excellent guide and made it very personal by telling us little anecdotes about where people were and what they were doing that day. It was much better listening to her than...More

Thank Guyleroiuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday

It's a beautiful tribute to all that lost their lives on that terrible day. Staff was very nice and helpful.

Thank Julia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday via mobile

The museum is extremely comprehensive in presenting the event and subsequent events. It is fittingly poignant without being over the top. We spent two hours and saw most of it. To see and experience everything, it could easily take 4 or 5 hours or more....More

Thank P7455EPthomasw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday via mobile

The 9/11 Memorisl is beautiful & well worth a visit. It's a very tasteful memorial to all who died there. It was great to see that no buildings have replaced the towers & the Phoenix Rising building is fabulous

Thank sharoncurtis_flynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed yesterday via mobile

Save your money and spend it outside! Security was a nightmare no water allowed, staff are rude and abrupt. We waited in line screamed at to finish our water then started walking to start the tour which was self led got just past the first...More

Thank JoJoSaffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Questions & Answers
bec1510
April 19, 2018|
AnswerShow all 2 answers
Response from Rose O | Reviewed this property |
I would say early in the morning, we got there around 11am and it was already getting busy. You will love Manhattan, have a great time!
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Q1082XKkaren
April 16, 2018|
AnswerShow all 8 answers
Response from Roger H | Reviewed this property |
Get a city-pass or New York pass. It will enable you to skip the queues. We didn’t have a guided tour but it wasn’t necessary. Everything is labelled and self explanatory. There are some curators assisting people and... More
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len371
April 12, 2018|
AnswerShow all 2 answers
Response from pannells P | Reviewed this property |
We took our own headphones and download the app from the Apple store and listened to it on our phones. You can also rent a iPod and headphones there to listen to the audio tour There wasn’t that many people doing the tour... More
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