The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum
4.5
Speciality MuseumsHistoric SitesPoints of Interest & Landmarks
Monday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks. 9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m. 9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m. Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Duration: 2-3 hours
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Admission tickets
from $33.00
All you need to step foot in the door.
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Plan your visit
The area
Address
Neighborhood: Downtown Manhattan (Downtown)
How to get there
  • Cortlandt St • 3 min walk
  • Chambers St • 4 min walk
Reach out directly
See what travelers are saying
  • Carly M
    Blue Springs, Missouri46 contributions
    5.0 of 5 bubbles
    Incredibly Moving Wonderful Memorial for the Victims of 9/11
    The museum is really wonderfully made around the pieces left of the World Trade Centers. The museum walks you through September 11 in a timeline with moving stories, photos, and exhibits throughout. It pays wonderful tribute to all of the victims. The museum also includes information and tributes to the victims of the other attacks on 9/11 outside the World Trade Center, and also to the victims of the World Trade Center bombing in the 90s. It was hard to read everything with the crowds, but if you budget several hours to go through and take your time, there is lots of detail to read and look at. The audio tour is available for $10 more.
    Visited April 2023
    Written April 24, 2023
  • Clifford Silvise
    Miami, Florida4 contributions
    5.0 of 5 bubbles
    An emotional and educational journey through history
    The National 9/11 Memorial Museum is a must-visit attraction for anyone visiting New York City. The museum provides a comprehensive look at the events of September 11, 2001, and honors those who lost their lives on that tragic day. Walking through the exhibits, I couldn't help but feel a deep sense of sadness for the lives lost and the families affected. However, the museum also provides a powerful message of hope and resilience in the face of tragedy. The exhibits are informative and well-organized, and the artifacts on display are both moving and thought-provoking. Overall, the National 9/11 Memorial Museum is a powerful and emotional journey through history that should not be missed.
    Visited April 2023
    Written April 30, 2023
  • Kathy
    5 contributions
    5.0 of 5 bubbles
    Never Forget.
    This memorial and museum is so well done and easy to navigate. All employees and volunteers were respectful and kind in their instructions from the plaza area to the rental of the hearing devices. Almost impossible to see all the exhibits in one visit but I had been one time before so that helped. Such a somber day that you must go somewhere fun to have a balance. Love how they have been so intentional that we never forget this event and the attack on our country. USA!! USA!!
    Visited May 2023
    Traveled with friends
    Written May 11, 2023
  • Leisa J
    13 contributions
    5.0 of 5 bubbles
    Be prepared for a moving experience.
    This was a must see for us on this trip to NYC. My family’s whole lives were changed by this day and the life decisions that were made because of it. The sacrifices that so many made that day also bled over to people, in different states, who felt called to do something - at a great price to themselves as well. I cried at this peaceful memorial filled with quiet and respectful visitors, many of whom were moved for their own reasons…
    Visited June 2023
    Traveled as a couple
    Written June 7, 2023
  • RRK
    22 contributions
    5.0 of 5 bubbles
    Moving
    It is easy to get here by subway. The museum was very moving and sad, but it was a nice tribute to the people who died. Parts might be too sad or scary for kids. One of my teens didn't go into the main exhibit because they were already upset by the stuff at the entrance. We took about an hour, but they had closed the outside part due to smoky air so we didn't see that part.
    Visited June 2023
    Written June 11, 2023
  • Fiona R
    Marseille, France6 contributions
    5.0 of 5 bubbles
    A must do in New York
    Kyle H. did a fantastic job telling the tale of the day, about facts, spoke well to the group, you must do the tour with guide to get an understanding of the day. Kyle also gave us his personal Museum guide which was fantastic! Its a must do in New York!
    Visited June 2023
    Written June 15, 2023
  • Maureen H
    Jay, New York38 contributions
    5.0 of 5 bubbles
    Powerful experience
    The free outdoor memorial is powerful in itself and the museum experience only deepens the visceral understanding of that day and its aftermath. The exhibits were well-done and easy to navigate, even as it was a bit crowded (even with timed tickets). The crowds thinned further into the museum as the artifacts and timeline were enhanced by video and audio footage. Not a "fun" museum, but an important one.
    Visited June 2023
    Written July 2, 2023
  • Andrew M
    Dubai, United Arab Emirates15 contributions
    5.0 of 5 bubbles
    MEMORIAL EXPERIENCE
    The experience was very powerful and well worth visiting given the incredible memorial, the superbly designed transport hub and the museum. Overall, I found the museum slightly harrowing as it has very personal content. Some of it I struggled with knowing so many people gave their lives but I felt it important to see. The memorial is a must-see and beautifully and powerfully created.
    Visited June 2023
    Traveled solo
    Written July 4, 2023
  • Ruby W
    Grimsby, Canada199 contributions
    5.0 of 5 bubbles
    Very Emotional
    This is a must do when visiting NYCManhatten. It is a recap of September 11, 2001. But you learn a lot about the Memorial itself and where it is located. It was emotional to see all the pictures of those that were lost. The messages posted by loved ones searching in hopes of finding their loved ones. They have actual recordings of people trapped and eventually rescued. Download the audio and listen to it on head phones. They also have tours at an additional cost.
    Visited July 2023
    Written July 11, 2023
  • Eyekaytoo
    Leverkusen, Germany3,051 contributions
    5.0 of 5 bubbles
    Glad that we came to pay our respects here
    Back in June, my son and I had taken the PATH train over from New Jersey which ends at the World Trade Center in Lower Manhattan. We obviously took the time to visit both the north and south pools representing part of the memorial of the 9/11 disaster. There were quite a few visitors paying their respects like ourselves. Pools of water fill the footprints of the twin towers. The walls around the pools bear the names of the victims. We just stayed here long enough to soak in the somber atmosphere, reflect on what happened here back then & read many of the names of the victims etched on the sides of the pools.
    Visited June 2023
    Written July 27, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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jann
Johnston, IA79 contributions
5.0 of 5 bubbles
Dec 2019
The Memorial Plaza is free to visit and a very sobering reminder of 9/11, but the experience is much enriched by visiting the museum and learning more of the details both of the plaza and of the day itself. Plan ahead to get your ticket online and avoid at least one line (but not avoidable with certain types of multi-attraction tickets). The foundations of the buildings, the videos, and the displays all evoke the powerful memories of the day and a sense of the scope of the event; the room with the pictures of those who lost their lives on 9/11 is almost overwhelming in how it personalizes the tragedy. However, be prepared for crowds that create lines for entry and can make it hard to get close to many of the exhibits unless you are on a guided tour.
Written January 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tracy H
Hunt Valley, MD2 contributions
5.0 of 5 bubbles
Oct 2021
The memorial and museum are very nice tributes to the events of 9/11. It doesn't feel exploitative or over the top. It's somber and appropriate to memorialize what happened. We did a self-guided tour and spent about 2.5 hours in the museum, plus some additional time outside at the memorial. We bought tickets in advance online, which I would recommend if you want a tour guide (they sell out) or if you will be there on a busy day. Per the NYC guidelines, they are checking everyone's vaccine cards or negative COVID tests before you can enter.
Written October 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

S1281FRandrewc
Fremont, United States16 contributions
5.0 of 5 bubbles
Mar 2020
We went to see the 9/11 Memorial & Museum on 3/10/2020. The memorial is free but this particular day, admission to the Museum was free though you needed to get there at 4 pm and line up for an admission ticket. The free admission to the museum started at 5:30 pm.

I was really surprised at how many many people came and from where they came from. There were really so many foreign tourists there to see the museum.

It really brought back so many memories of that day but also showed so much more detail that we had never seen or heard of before. There were recordings of conversations from the passengers on the flight that went down in Pennsylvania as they discussed how to overcome the hijackers, accounts from first responders, from people who were in the towers. There were exhibits of remains from the building, the recovert equipment, artifacts from survivors and victims. It really was a lot to take in but definitely worth the time.

We thought that the museum would be closing at 9 pm that day but it turned out to close at 8 pm. We spent 2.5 hours but could not finish by the time they ushered us out of there.
Written March 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jo S
Perth, Australia183 contributions
5.0 of 5 bubbles
Jan 2020
A very well put together museum and exhibition. It was very crowded the day we went- January and cold. A quick hint- even though we had Passes through the Hop on Hop Off bus deal- you still have to stand in a huge line to queue up to redeem them for actual tickets! We discovered the self serve ticket booths close by and bought tickets which allowed us to just skip the queue and go in within 1/2 an hour compared to waiting for probably 3 hours just to purchase tickets from the Sales counters. Madness.
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

austinsmrs
Stoney Stanton, UK103 contributions
5.0 of 5 bubbles
Mar 2020 • Friends
Don’t be put off by thinking this is an emotional experience it was truly an amazing museum. We paid around $45 for the audio tour well worth it so you know what you are looking out and story behind it. Arrived at 9am to no queue and venue has a cafe as well and cloakroom is free to store heavy winter jackets and rucksacks (note that I had a thermal on and top and was quite cool walking around). Young lady who took us around was very informative and explained about everything well worth the extra as otherwise don’t think the exhibits tell you much. 8 of us on the tour all felt it was well worth the extra. This tour was just inside though you can pay to be shown around the outside too but we did 9/11 survivors museum tour where an actual person affected by that day takes you round $35 and Chris our guide was on the 82nd floor in North Tower when the first plane crashed into 93rd floor. Anyway back to the museum. After the guided tour you make your own way into the story of 9/11 about the whole day from start to finish including the terrorists and people who lost their life’s and the lessons learnt from terrorist attack in 1993. Very very interesting. Also a bit about rescue dogs but we didn’t do that as 3 hrs in we had read enough. If you carry on outside the museum past ohares Irish bar and keep walking the survivors museum is 5 min walk on right hand side great deli opposite for lunch or breakfast and cake.
Written March 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alysonh90
United Kingdom56 contributions
5.0 of 5 bubbles
Sep 2019 • Solo
I visited the museum as part of a trip to New York. The memorial fountain outside is striking even if you don’t want to pay to go into the actual museum. For the size of the museum and similar museums I have been to I thought the price was very reasonable. Although it is a very deep and moving experience I thought it was very tastefully done and incredibly detailed. The central exhibit did get quite busy so I was shoulder to shoulder at times, which made it a little difficult to see some exhibits. It would maybe have been better if they had held some people back to limit the crowd in here. As someone who didn’t know the detail behind the events of 9/11 I wanted to learn and pay respect at the same time, and overall I left feeling very humble and impressed at the quality of the museum.
Written March 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lisa h
Mission Viejo, CA42 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
my husband and I did the pre open hours tour, I highly recommend this tour it starts at 8am and completely worth it. I remember 9/11 I was in my late 20 on my way to work when this horrific day happened. I wasn’t ready for the range of emotions this tour brought out in me. It’s a beautiful tribute to the Americans, NYPD, FDNY, and ALL those who not only perished, but those who stood strong. It’s a reminder how as a community in time of need we rallied to show we weren’t going to let the terrorist get the better of US!
There aren’t enough words to explain the experience because it’s very individualized.
All I can say is Just Do It!
Written February 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

muzzerati
Swindon, UK38 contributions
5.0 of 5 bubbles
Jan 2020
Incredibly sensitively done, this is a vast subterranean mausoleum, surrounded by the slurry wall of the "bath" that the WTC towers were built within, and bookended by the vast cubes of the memorial pools. Around and under these sit the exhibition spaces, which are as fascinating and horrific as you would expect them to be. I found myself in tears at various points throughout, and often sat down just to reflect (the "In Memoriam" space is a good place to do just that, and is quiet and reflective). I spent six hours there, way longer than I expected to, as there is so much to see. It is, of course, emotionally draining, but well worth the visit. Go early to beat the queues - it was noticeably busier when I left in the afternoon than it had been when I went in, but still not packed. Apparently they do free entry one evening but having experienced that at other attractions where they get really busy I would recommend paying for this one to get it when it's quieter. It's worth it.
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ronan97
Trim, Ireland58 contributions
5.0 of 5 bubbles
Feb 2020 • Solo
Ever since those horrible events that defined both the United States and indeed the rest of the world I was determined to visit the 9/11 memorial and having done so, I'm proud that I got this opportunity. For such a large site set in the heart of a busy city such as New York, the site was deftly quite as if a sound barrier was surrounding the area. I found it quite emotional as I toured the location of the iconic Twin Towers and then went through the museum. If you were affected by the disaster, I would recommend you visit the memorial, if you weren't, I'd still reccomend you visit the memorial of to pay respect to those who died needlessly and to the brave men and women of the NYPD and FDNY who stepped up in the time of need.

Overall 10/10
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Windy0309
Cannock, UK740 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
I am not going to write too much about this because you have to view it and experience it for yourself. The way this museum makes you feel is indescribable.

Amazing!! My most favourite part of New York

100% recommend purchasing the audio sets for $8 each
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The National 9/11 Memorial & Museum, New York City

Frequently Asked Questions about The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum admission prices can vary. Entrance tickets currently cost $33.00, while a popular guided tour starts around $32.00 per person.




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