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Acela Lounge

Neighborhood: Manhattan
Sponsored by:
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Address: Penn Station, New York City, NY
Phone Number: 646-346-6855

TripAdvisor Reviewer Highlights

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if you need a quiet place to hide

The lounge is fine if yo are just looking for a place to hide and perhaps catch up on some screen work. Obviously there are a lot of places in Penn Station where you can grab a... read more

3 of 5 starsReviewed March 15, 2016
businesstraveler44
,
Mid Atlantic
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29 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Tucson, Arizona
Level Contributor
55 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 30, 2016

I travelled alone with my 11 and 12 year old daughters out of Penn Station on the Acela Express, First Class seating, traveling to Boson from New York. I was nervous about loading in Penn Station (along with all of our luggage), so I booked us on First Class and made sure to check in at the desk in the... More 

Helpful?
1 Thank squishdirk
washingtondc_guy_10
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 22, 2016 via mobile

Always mean, and short. Always saying it's too busy. Must be nice to have a subsidized government pension with no performance criteria. I literally hate going in there.

Helpful?
Thank Washingtondc_guy_10
Francestown, New Hampshire
Level Contributor
28 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed April 14, 2016

I do love taking the train from Boston to NYC, but the level of service has been in decline for years now. First of all, the lounge at NYP is dirty, the TV is loud, and the food not worthy of a first class passenger. The food on the train isn't much better, Several years ago, you got warm roasted... More 

Helpful?
Thank hunterpm
Mid Atlantic
Level Contributor
86 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed March 15, 2016

The lounge is fine if yo are just looking for a place to hide and perhaps catch up on some screen work. Obviously there are a lot of places in Penn Station where you can grab a drink and a snack while you watch classic NYC wander buy in the isles, which are much nicer than the lounge. but if... More 

Helpful?
Thank businesstraveler44
Boston, Massachusetts
Level Contributor
116 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed January 13, 2016

After hearing the "perks" of riding first class on the Acela from Boston to New York, we were a bit surprised to find "Gold fish", coffee, tea and some soda in plastic cups. It was nice to have someplace quiet to relax; away from the chaos of Penn Station.

Helpful?
Thank tj0nesbari
Brooklyn, New York
Level Contributor
25 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 29, 2015

We visited this lounge 4 times and always were completely satisfied with the service. It's not a luxury place, but a cozy, quiet, clean and comfortable: a real getaway from the very busy and crowded Penn Station. Basic snacks, fresh coffee, tea, bottled water, soda, juices, soft armchairs, comfortable computer room, TV, decorations during holiday seasons, excellent front desk service...

Helpful?
Thank lovelycouple1982
Great Waltham
Level Contributor
26 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed December 28, 2015

Tried this lounge before using the train to Washington. Really dull (in more ways tan one, I think they call it mood lighting, I call it struggle to see your hand in front of your face.) When I booked my ticket, the lady told me I was entitled to use the lounge and there would be food snacks and coffee... More 

Helpful?
Thank Paul G
Yorkshire
Level Contributor
67 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed November 1, 2015

Used the Acela Lounge whilst waiting for the Express from New York to Boston. The whole experience was very relaxed and comfortable, with great service in the lounge and on the train. The journey followed the coast for quite a long time, so we enjoyed the views from the train en route. Lunch was very good too.

Helpful?
Thank GeoffandSandra
Brisbane, Australia
Level Contributor
344 reviews
171 attraction reviews
common_n_attraction_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed October 16, 2015

We used the lounge at Penn Station before our train to Washington. Was clean and tidy but nothing very flash. This reflects the whole of Penn Station which probably needs a facelift. Staff were pretty ordinary as well.

Helpful?
Thank zzrbell
Oro Valley, Arizona
Level Contributor
99 reviews
42 attraction reviews
common_n_attraction_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed October 16, 2015

A quiet area in Penn station where one can wait for the train. Serves coffee and juices, comfortable seating and announcements are made overhead when the trains can be boarded as well as the track the train will be on. Must have entry into the lounge (i.e. - first class or business class ticket). Clean washroom available in the lounge.

Helpful?
Thank docbob0707

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?