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Acela Lounge

Neighborhood: Manhattan
Sponsored by:
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Address: Penn Station, New York City, NY
Phone Number: 646-346-6855

TripAdvisor Reviewer Highlights

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Needs a makeover

Had a first class ticket and one of amenities that comes with it is access to the club Acela with one being located at Penn. It's a great place to sit and wait for your train and... read more

3 of 5 starsReviewed 2 days ago
TPSJR
,
Bethpage, New York
via mobile
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32 Reviews from our TripAdvisor Community

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Showing 32: English reviews
Bethpage, New York
Level Contributor
52 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Had a first class ticket and one of amenities that comes with it is access to the club Acela with one being located at Penn. It's a great place to sit and wait for your train and is away from the loud noise, people etc at penn. It needs a make-over bad. The chairs right down to the wall covering... More 

Helpful?
Thank TPSJR
Pembroke, Massachusetts
Level Contributor
224 reviews
101 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This review is more for the train itself. Had business class seat from Boston to NYC and WiFi is basically non existent . next time ill need to bring paper as I could get nothing done in the 4 hour trip. I think Amtrak needs to up the anti in supplying WiFi or don't advertise it.

Helpful?
Thank caryn1958
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The Club Acela Lounge is place to get away from the crazy atmosphere that is Penn Station. Yes the place is run down, the decor outdated, but you won't be spending much time in the place anyway. After checking in at the desk, ask the staff to get you a Red Cap. These guys are fabulous and will get you... More 

Helpful?
Thank Edward H
Tucson, Arizona
Level Contributor
55 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 30, 2016

I travelled alone with my 11 and 12 year old daughters out of Penn Station on the Acela Express, First Class seating, traveling to Boson from New York. I was nervous about loading in Penn Station (along with all of our luggage), so I booked us on First Class and made sure to check in at the desk in the... More 

Helpful?
1 Thank squishdirk
washingtondc_guy_10
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 22, 2016 via mobile

Always mean, and short. Always saying it's too busy. Must be nice to have a subsidized government pension with no performance criteria. I literally hate going in there.

Helpful?
Thank Washingtondc_guy_10
Francestown, New Hampshire
Level Contributor
31 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed April 14, 2016

I do love taking the train from Boston to NYC, but the level of service has been in decline for years now. First of all, the lounge at NYP is dirty, the TV is loud, and the food not worthy of a first class passenger. The food on the train isn't much better, Several years ago, you got warm roasted... More 

Helpful?
Thank hunterpm
Mid Atlantic
Level Contributor
87 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed March 15, 2016

The lounge is fine if yo are just looking for a place to hide and perhaps catch up on some screen work. Obviously there are a lot of places in Penn Station where you can grab a drink and a snack while you watch classic NYC wander buy in the isles, which are much nicer than the lounge. but if... More 

Helpful?
Thank businesstraveler44
Boston, Massachusetts
Level Contributor
118 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed January 13, 2016

After hearing the "perks" of riding first class on the Acela from Boston to New York, we were a bit surprised to find "Gold fish", coffee, tea and some soda in plastic cups. It was nice to have someplace quiet to relax; away from the chaos of Penn Station.

Helpful?
Thank tj0nesbari
Brooklyn, New York
Level Contributor
25 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 29, 2015

We visited this lounge 4 times and always were completely satisfied with the service. It's not a luxury place, but a cozy, quiet, clean and comfortable: a real getaway from the very busy and crowded Penn Station. Basic snacks, fresh coffee, tea, bottled water, soda, juices, soft armchairs, comfortable computer room, TV, decorations during holiday seasons, excellent front desk service...

Helpful?
Thank lovelycouple1982
Great Waltham
Level Contributor
26 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed December 28, 2015

Tried this lounge before using the train to Washington. Really dull (in more ways tan one, I think they call it mood lighting, I call it struggle to see your hand in front of your face.) When I booked my ticket, the lady told me I was entitled to use the lounge and there would be food snacks and coffee... More 

Helpful?
1 Thank Paul G

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?