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Acela Lounge

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Penn Station, New York City, NY
+1 646-346-6855
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Acela Lounge

like the office you know the saying feel like home well its the same thing with the louange you can... read more

Reviewed 4 days ago
amiftahi
,
New York City, New York
worse than public lounge

Chaotic, dark, any food and drinks were depleted. Front desk staff stressed and rude. Honestly... read more

Reviewed 1 week ago
one_carry-on_max
,
New York City, New York
Read all 42 reviews
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  • Excellent2%
  • Very good26%
  • Average45%
  • Poor16%
  • Terrible11%
Dec 6, 2017
“Dark, dreary, and worn but a respite from crowds”
4 days ago
“Acela Lounge”
LOCATION
Penn Station, New York City, NY
Manhattan
CONTACT
+1 646-346-6855
Top Selling Tours & Activities in and around New York City
from $199.37
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1 - 10 of 42 reviews

Reviewed 4 days ago

like the office you know the saying feel like home well its the same thing with the louange you can have meeting make copies and ver business oriented

Thank amiftahi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago

Chaotic, dark, any food and drinks were depleted. Front desk staff stressed and rude. Honestly, the public Amtrak lounge outside is far more pleasant.

Thank one_carry-on_max
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2018 via mobile

OK , it may not be the Ritz, but it is comfortable, and if you have time to spare before your train, you can relax and enjoy the WiFi. Excellent information boards keep you up to date.

Thank bsandrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 3, 2018 via mobile

I visited the Lounge today not expecting much based on the reviews, but it was not bad & even pretty good considering you are at Penn Station NY. There are seats & coffee & a small business center. I was able to access it with...More

Thank Pellegrino123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2018

Having read the reviews here I knew the Acela Lounge was not going to be a first class environment. But really, the price I paid for the r/t Acela First Class ticket was FOUR TIMES the cost of an airline ticket. I only chose Acela...More

1  Thank Tat8er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2018

This place is a good respite from the busy-ness of Penn Station. Some reviewers say it is hard to fund, but when I got off the escalator I looked straight at the Club Acela sign, it was perfect. Snacks are limited here but you can...More

2  Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2017 via mobile

This place needs a major upgrade and expansion as well as more consistent service but the benefit of a respite from the noise and crowds of Penn Station still has some value. At the very least they can get new furniture.

2  Thank David-HaMevaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2017 via mobile

The atmosphere was not what I had in mind at the Acela Lounge at Penn Station on 7/24/17. It definitely needs major updates and services for us first class passengers. Definitely needs more amenities, drinks and food while we wait for our trains, and the...More

1  Thank Charles V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2017 via mobile

Dark, dreary. It at least it is away from the crowds. The "snacks" were individual bags of Goldfish, some can sodas and coffee. This was my first time taking the Acela Express and picked first class. I asked the miserable person at the desk when...More

4  Thank Tinyte13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2017

The lounge is not flash, but it is comfortable enough. But it is more about the service and the convenience. I have taken this service from Boston to NY and then later NY to Washington DC a couple of times. It is brilliant. You turn...More

4  Thank Tanya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Questions & Answers
pfrost1
December 28, 2017|
Answer
Response from Charles V | Reviewed this property |
You will have to purchase a pass to be allowed in the Acela Express Lounge. Since it's only allowed for Acela Express First Class Passengers.
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