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Review Highlights
Temperature is way too high

They really have the heat cranked up in this lounge. It's a bit uncomfortable. There's not much... read more

Reviewed July 1, 2018
516adamt
,
Baltimore, Maryland
Dark, dreary, and worn but a respite from crowds

This place needs a major upgrade and expansion as well as more consistent service but the benefit... read more

Reviewed December 6, 2017
David-HaMevaker
,
Jerusalem, Israel
via mobile
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Traveler Overview
  • Excellent2%
  • Very good24%
  • Average44%
  • Poor15%
  • Terrible15%
Jul 1, 2018
“Temperature is way too high”
Aug 2, 2018
“First timer In first class ”
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Penn Station, New York City, NY
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Reviewed August 2, 2018 via mobile

I decided to try Acela first class on my nyc to Boston trip and went to the Penn lounge. In a word: Awful. Extremely rude and disinterested front staff; dark, dirty and dingy interior, and no food beyond goldfish type snacks. Then the actual first...More

Date of experience: August 2018
3  Thank 3Dtravelpro
Reviewed July 12, 2018

Did you ever wonder where all the stuff from the IRS administration goes after it's reached its useful life's end? Well look no further.... the NYP "First Class" lounge. Staffed by disinterested, disgruntled Amtrak employees just waiting out their pension qualification periods, you'll have access...More

Date of experience: July 2018
1  Thank RockfishHunter
Reviewed July 1, 2018

They really have the heat cranked up in this lounge. It's a bit uncomfortable. There's not much selection in the way of food, either. Amtrak needs to step it up to match the airlines.

Date of experience: November 2017
Thank 516adamt
Reviewed June 18, 2018

like the office you know the saying feel like home well its the same thing with the louange you can have meeting make copies and ver business oriented

Date of experience: May 2018
Thank amiftahi
Reviewed June 15, 2018

Chaotic, dark, any food and drinks were depleted. Front desk staff stressed and rude. Honestly, the public Amtrak lounge outside is far more pleasant.

Date of experience: June 2018
1  Thank one_carry-on_max
Reviewed May 14, 2018 via mobile

OK , it may not be the Ritz, but it is comfortable, and if you have time to spare before your train, you can relax and enjoy the WiFi. Excellent information boards keep you up to date.

Date of experience: May 2018
Thank bsandrs
Reviewed May 3, 2018 via mobile

I visited the Lounge today not expecting much based on the reviews, but it was not bad & even pretty good considering you are at Penn Station NY. There are seats & coffee & a small business center. I was able to access it with...More

Date of experience: May 2018
1  Thank Pellegrino123
Reviewed April 4, 2018

Having read the reviews here I knew the Acela Lounge was not going to be a first class environment. But really, the price I paid for the r/t Acela First Class ticket was FOUR TIMES the cost of an airline ticket. I only chose Acela...More

Date of experience: April 2018
2  Thank Tat8er
Reviewed March 16, 2018

This place is a good respite from the busy-ness of Penn Station. Some reviewers say it is hard to fund, but when I got off the escalator I looked straight at the Club Acela sign, it was perfect. Snacks are limited here but you can...More

Date of experience: March 2018
2  Thank Dave C
Reviewed December 6, 2017 via mobile

This place needs a major upgrade and expansion as well as more consistent service but the benefit of a respite from the noise and crowds of Penn Station still has some value. At the very least they can get new furniture.

Date of experience: December 2017
2  Thank David-HaMevaker
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Questions & Answers
Ask a question
pfrost1
December 28, 2017|
Answer
Response from charlesv510 | Reviewed this property |
You will have to purchase a pass to be allowed in the Acela Express Lounge. Since it's only allowed for Acela Express First Class Passengers.
0
Votes
Travel Forum Posts
Albgardis T
rural hinterland
Any Acela / Amtrak experts here? (PHL-BOS and back) (5 Replies)
Hello, I will need to go to Boston from Philadelphia and back, have enough Amtrak Rewards points to ride free. Now I am thinking to take Regional Business class (instead of Acela), after having read several posts in this forum and also in the Philadelphia forum. BUT: there are still some details that are not clear to me. That's why I am hoping someone can help me here. I can "buy" (with points) some coupons for a complimentary access into the Acela Lounge. It says in the fine print...More
October 11, 2014|
Response fromCarolineMcMuffin|
Don't know where the Acela Lounge is in Boston. Given where the tracks are, I doubt you'd board directly from there. How badly do you want access to this lounge? I have never seen the inside of the Acela Lounge. I suppose if you need to spend a lot of time in the station, it could be worth it, though South Station is not a horrible place to wait. The Red Caps are easy to spot. South Station is not that big. Yes, you just walk up to them. You tip them for the service. I've never taken...More
Albgardis T
rural hinterland
Any Amtrak / Acela experts here? (PHL-BOS) (9 Replies)
Hello, I will need to go to Boston from Philadelphia and back, have enough Amtrak Rewards points to ride free. Now I am thinking to take Regional Business class (instead of Acela), after having read several posts in this forum and also in the Boston forum. BUT: there are still some details that are not clear to me. That's why I am hoping someone can help me here. I can "buy" (with points) some coupons for a complimentary access into the Acela Lounge. It says in the fine print that...More
October 11, 2014|
Response fromLauren1217|
30th Street Station in Philadelphia has a Red Cap desk with a sign identifying it as such. It's in the main hall on the same side as the Amtrak ticket desk and the car rental office. If I remember correctly, South Station in Boston also has a Red Cap desk, on the left side if you're in the main hall facing the tracks. (Note that Boston has two Amtrak stations; Back Bay is the other, and I'm less familiar with that one.) You can just walk up to a Red Cap either at the desk or in the station...More