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Bike Rent . NYC

New York City, NY, USA
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Bike Rent . NYC
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Karen M wrote a review Oct 14
Milton, Massachusetts20 contributions8 helpful votes
We rented at central park in July it was great. So we came back to nyc in October and saw they rent on the Hudson River by riverside park. We made a reservation online. Show up and guess what no bike rental place In site. Called the number on site and they said that site is closed. Certainly doesn’t say that in the website and it let us book and take our money. The response from the manger said sorry no refunds we can come to Central Park and get bikes. Pretty sad they cannot kept their website updated. Very Poor customer service. Happy to take your money and don’t care even if they are at fault.
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Date of experience: October 2021
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P J wrote a review Aug 2021
2 contributions
1. They take your ID/passport as collateral. I would NOT trust them to hold my ID ever again. 2. They told us it only takes 1 hour to ride Central Park, so we booked one hour. We had kids with us. But 2/4 bikes were faulty (50%!) and would not shift gears. So it took us longer than the 1 hour, even though with functional bikes, you wouldn't have made it in that time. (Even their website states it takes 2-4 hours - it would be nice if they actually trained the scam artists in their booths to give us honest times). Needless to say, we were 5 min late and were charged a late fee. And since they have your ID, you have no choice but to pay. They told us we should have called them if the bicycles broke, but wait, they DIDNT GIVE US A NUMBER! That would make too much sense for a company that is built on scamming tourists. 3. Bottom line, AVOID AVOID AVOID. Walk parts of central park instead, and if you must ride it, use a credit card so you can dispute charges, be ready to give up your ID, and make sure you buy through Groupon or with a coupon, because their standard rates are way overpriced to receive a nonfunctional bicycles.
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Date of experience: July 2021
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Adolfo Cordova wrote a review Aug 2021
Mexico City, Mexico2 contributions1 helpful vote
Wonderful experience! The cheapest bike rental option around and the best located. Erkin was really friendly and helpful!!! I would definitely rent again when I come back to NYC.
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Date of experience: June 2021
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Deborah C wrote a review Aug 2021
2 contributions
I reserved 2 Ebikes and a child trailer. The trailer was for the furbabies and I confirmed over the phone it's intended use. When we arrived at the appointed time, I was told I could not use the trailer for the furbabies! I was leaving the store when my friend assured them that I did confirm the use of the trailer, and I was able to use the trailer for a two hour rental.
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Date of experience: July 2021
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Kia W wrote a review Jul 2021
5 contributions
I have used them before but this time the business is CLOSED!!!!! I couldn’t even bike without paying a complete different price at a different bike company. My beautiful compensation was a refund & 10% coupon….like really! Someone is dropping the ball, by not checking these businesses to ensure they are open. It really ruined my trip cuz I planned out my tours to a T!! It was a quick trip to NY and I couldn’t change the dates..:PS this is 2nd Viator tour canceled because it’s not open…absolutely horrible !
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Date of experience: July 2021
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