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Bike Rent . NYC

New York City, NY, USA
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Bike Rent . NYC
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laura_jakes wrote a review Sep 2020
Leeds, United Kingdom11 contributions7 helpful votes
We had the best time . Well worth it. And very help full in the shop. Both came with helmets . Very close to the park.
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Date of experience: March 2020
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Marc wrote a review Jun 2020
Bangor, Pennsylvania1 contribution
Beware! I ordered a bicycle from the Bike Rent NYC online shop. 10 days later I had to call them about the shipment. When I received the shipment then two days later it was a completely different and wrong product. Customer service was of little help and made promises that were never fulfilled. After another week I still haven't received my product and the contacts will not answer their phones or emails and their mailboxes are full. They say they will refund and never do. I'm stuck with a product now that I paid for and is of no use to me. Consumers beware.
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Date of experience: May 2020
1 Helpful vote
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Rasheed B wrote a review Jun 2020
1 contribution1 helpful vote
I want to start off this honest, authentic, and detailed review of Bike Rent NYC by articulating to whoever is reading this that I am a Black man, fiance, son, brother, uncle, friend, doctoral candidate, Assistant Principal in the New York City Department of Education, community servant, tax-paying and law-abiding citizen, and New Yorker. After scouring the internet in search of a hybrid bicycle to stay active and busy during the restrictions of the COVID-19 pandemic, I finally came across Bike Rent NYC. According to their Facebook Marketplace listing, they were selling Trek hybrid bikes for $430 so I messaged them to check its availability. Bike Rent NYC responded via Facebook Messenger confirming that the bike was in stock so I traveled to their store located at 203 W 58th Street to make the purchase. Upon entering the store I was greeted by a white salesman who appeared to speak Russian. The salesman showed me to the bike that I viewed on Facebook Marketplace and it was perfect! I asked him whether it was okay if I gave the bike a test ride. I knew that this was a common practice at most bike stores, especially if you intended on purchasing a bike. In fact, prior to visiting Bike Rent NYC I visited another Bike Store called Unlimited Biking that allowed me to take a bike that I was interested in for a spin. All I needed to do was provide them with my identification (which I did). Although I did not purchase the bike that I thought I was interested in at Unlimited Biking they were more than happy to let me test ride their merchandise. Back at Bike Rent NYC that afternoon, the Russian speaking salesman told me that I COULD NOT test ride the bike that I intended on purchasing. I did not think it was a big deal as maybe this establishment had different policies. I instead rode the bike about 15 feet in the store and decided that it was good enough to purchase. When I made my decision, I asked the salesman if he would wipe the bike down because it was pretty dusty. He communicated to me that he COULD NOT wipe the bike down because they had just taken it out of storage and that they were selling them “as is”. Again, I found this odd but thought to myself “maybe this is another one of their policies”. The salesman took the bike that I intended on purchasing to the back to get it serviced and ready to go. As I waited, I overheard another gentleman speaking to the same salesman about a bike he intended on purchasing (the man was white). The gentleman told the salesman that if he was going to purchase the bike that the salesman would have to clean it. The salesman responded that he would handle the cleaning for him. At this point, I was in complete shock. As I walked out of Bike Rent NYC to go to the ATM the Salesman went into a locker, grabbed a rag of some sort as well as a cleaning solution, walked the white gentleman’s bike outside of the store to the curb, and started to clean the bike. STRIKE 1. I was furious. Why would the salesman state that he COULD NOT clean the bike that I intended on buying but did so for another white customer? I decided to downplay what I had just experienced and walked to Chase Bank to withdraw cash to purchase the bike. As I was walking back into the store from the Chase Bank another white man was wheeling a bike out of the store. I told him that it was a nice bike and he responded that he was taking it for a test ride. I asked him how was he able to take it for a test ride and he responded that all he had to do was give the salesman his identification. STRIKE 2 I asked the salesman about wiping down my bike again and he communicated to me that it would cost $10. I asked the gentleman whos bike the salesman just cleaned whether he paid to get it wiped down and his answer was HELL NO. I asked the salesman whether they had any paper towels that I could use to wipe the bike down since he refused to do it and he said NO. Meanwhile, there was a roll of paper towels by the cash register. STRIKE 3. I then asked the salesman whether I could test ride the bike if I provided him with my identification and he said NO. I just shook my head in disbelief and disgust. The white man had finished test riding his bike and walked back in the store and heard what was being discussed. He said to me “I’m sorry that you had to go through that” At this point, it was evident that the salesman was differentiating his service based on the color of my skin. He would not agree to wipe the bike down nor allow me to take the bike for a test ride when he allowed two other white men to do so and even attempted to charge me for the service. I asked the cashier to contact the owner of Bike Rent NYC so that I may speak to him/her about their employee, racial profiling, and discrimination. The cashier insisted that the salesman’s behavior had nothing to do with him told and told me that he could not get in touch with the owner. I demanded to speak to the owner and was not able to. Instead, the cashier called who was described as the store manager (Crystal). Crystal listened to what had transpired and attempted to contact the owner as well. She communicated to me that the salesman was aware that two African-American males had recently stolen a bike from their store and was probably why he did not allow me to take the bike for a test ride. This confession confirmed RACIAL PROFILING. I demanded once again to speak to the owner. Crystal went into a back room for about 5 minutes and came back out apologizing for what had just transpired and communicated to me that the owner of Bike Rent NYC was willing to provide me with a $10 discount for the ordeal. I want to reiterate that the owner of Bike Rent NYC decided that the price for being subjected to racial profiling and discrimination was $10. I declined their $10 discount. I demanded that the salesman issue me an apology for his racist behavior. He initially refused and finally gave in providing me with the most insincere apology known to man. He clearly did not care what he did to me. The sad part about this story is that this establishment obviously normalizes and accepts racial profiling and discrimination and this permeates its customer service practices. The owner of Bike Rent NYC should be ashamed. His/her response (OR LACK THEREOF) to what I experienced as a patron is irresponsible, insensitive, and another example of the costs and casualties of a legacy of endemic racism that is sewn into the very fabric of this country. I am a Black man, fiance, son, brother, uncle, friend, doctoral candidate, Assistant Principal in the New York City Department of Education, community servant, tax-paying and law-abiding citizen, and New Yorker. I should not have to be subjected to any form of racism when shopping for a bicycle in New York City or for any reason for that matter. I SHOULD BE TREATED WITH THE SAME RESPECT AND CUSTOMER SERVICE THAT ALL PATRONS DO. DO NOT SPEND YOUR MONEY AT BIKE RENT NYC.
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Date of experience: June 2020
2 Helpful votes
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Michelle C wrote a review Mar 2020
Boulder, Colorado20 contributions4 helpful votes
Rented electric bike to ride in Central Park. Rented 3 of them. They said 2 of them were brand new which they looked new. Assured us they were full charged, which they read full on the meter. I did not even get 1/4 of the way around the park and it died. I called and they told me to walk it back and get another one. I did then they “switched” to a different bike, we left it said full charge but this tome did not even make the it 1/4 of the way before having to walk it back again. When I brought it back I told them I wanted a refund, they said no until I lost my cool and finally got a refund.
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Date of experience: March 2020
1 Helpful vote
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stopltad wrote a review Oct 2019
Edmonton, Alberta11 contributions2 helpful votes
5 weeks after rental date , I have not received my deposit back. Rented two bikes for three hours- bikes were good and experience with staff was quick and efficient. When we returned the bikes we were given confirmation that our $100 deposit was being put back on our credit card, however this never happened. Weeks later, after several phone calls back and forth, the company promised to send me a bank draft for the $100 I was owed. I have yet to receive this in the mail. Another phone call to the company last week and I am still waiting for my refund.
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Date of experience: September 2019
1 Helpful vote
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