Time of year
Thierry38610 wrote a review Aug 2018
Gieres, France1 contribution
They attract you with attractive prices, sell you a full day or 4h rental full of promises, and when you realize you cannot ride on central park pathes it's too late: you have signed. No refund, no commercial gesture, even if we finally did not used the bikes at all !! We brought back the bikes 5mn later, but we were fully charged, though they have 1h rental package ... Too late, you have signed ... is that a fair way to do business ?…
Date of experience: August 2018
Response from OsmanZ55, Manager at Big Apple Bicycle Rentals Corp
Responded Apr 2, 2019
Hello Thierry, We are very sorry that you were unable to enjoy Central Park. You wanted to ride through the Park in a clockwise direction. Unfortunately, the bike path in Central Park goes one way only and that is counter clockwise. There is a very good reason for this. Many people visit the park on a daily basis and if everyone were allowed to ride their bikes in whatever direction they wanted, it would be chaos and many people would be injured. We truly believe that you would have had a phenomenal experience in Central Park if you were willing to simply turn your bike around and go in the proper direction. You are able to see all the main attractions in the park by following the bike path. Having everyone go in the same direction just makes it safer for everyone in the Park. In every country when you visit a popular attraction there are rules and regulations that all visitors must follow. I understand that the park is an open, free area that anyone can visit, but even the Park must have some rules to ensure that everyone is kept safe during their visit. We hope that you will decide to return to the Park one day and follow the direction of the bike path. You will agree that it is one of the most beautiful attractions in New York City. The bikes you received were in great condition And the fee you paid for them was at a highly discounted price. Since there was nothing wrong with the equipment you received and your only grievance was that you couldn't go in whatever direction you wanted, it was not reasonable to refund your money. You were very irate when you returned to the store and did not want to listen to reason. If you do decide to return to the Park we will honor your bike rental and give you the bike for free. Hope to see you again. We pride ourselves in being a "customer friendly" organization so we are very sorry that you did not enjoy your experience.
Yakeen_Carrion wrote a review Apr 2018
San Juan, Puerto Rico14 contributions2 helpful votes
This guys are so nice and knowledgeable! They care for us in such a nice way, gave us the alternatives, gave us the tips and their bikes are very well cared for. Thanks!!!
Date of experience: April 2018
pethr wrote a review May 2017
Brno, Czech Republic66 contributions27 helpful votes
We got their Groupon and you get what you pay for. Staff was nice, bikes in good condition but not great bikes. We drove them all the way to Brooklyn and back nonetheless so all in all, it was a good deal. Avoid the basket if you don't need it, it was heavy. Coming close to the store there were many street vendors offering different bike rentals so you might get a similar deal (or not).…
Date of experience: May 2017