Empire State Building
Empire State Building
4.5
Points of Interest & LandmarksArchitectural BuildingsObservation Decks & Towers
9:00 AM - 11:00 PM
Monday
9:00 AM - 11:00 PM
Tuesday
9:00 AM - 11:00 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Sunday
9:00 AM - 11:00 PM
About
The Empire State Building is the World's Most Famous Building. It rises 1,454 ft from ground to antenna & features the only 360 degree open-air vantage point of Midtown. The 86th & 102nd Fl Observatories are open daily, see esbnyc.com for hours. On a clear day you can see up to 6 states. The brand-new 2nd floor museum (included in all ticket options) offers guests 10,000 sq ft of interactive exhibits that invite visitors on a journey beginning from the building’s construction to its current place in pop culture. The 102nd Fl Obs features floor-to-ceiling windows and a glass elevator with sound & light experience. It is the jewel of NYC. All signage, audio & exhibits in the building are available in 9 languages. We offer free Wi-Fi. The 34th St Lobby entrance features a grand staircase with a 2-story architectural model of the bldg & a high-tech LED exhibit that celebrates lighting ceremonies performed by famous, celebrity guests. Express guests receive red carpet VIP treatment.
Duration: 1-2 hours
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The area
Address
Neighborhood: Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
How to get there
- 34th St – Herald Square • 3 min walk
- 33rd St • 5 min walk
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10,000 within 3 miles
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2,958 within 6 miles
See what travelers are saying
- Dane BAustin, Texas3 contributionsOur private tour with Renita was absolutely incredible! She is not only extremely knowledgable but couldn't be more personable. She shared the facts but also talked about the impact of the Empire State Building on the community and even on her own life. No spoilers but she has the best stories some of which tug on your heartstrings and others about celebrities that will leave you speechless. The views are breathtaking and being able to skip lines as well as have an expert guide who knows just the right way to take pictures creating memories we'll cherish forever was all just perfect. We were hesitant about it being dark out when we got to the top as far as visibility and how pictures would turn out but it ended up absolutely amazing. If you're wanting to see sunset from the top be sure to book earlier than the sunset time as the tour before you get to the top does take some time.Thank you for sharing your experience! We're thrilled to hear that your private tour with Renita was incredible. We'll be sure to pass this along to her. Thank you for visiting and for your review!Written February 20, 2025This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2025Written February 19, 2025
- Marty BielickiStuart, Florida16,118 contributionsOur first tip is to “GO” if the weather is good. We waited over 60 years to make our first trip. It is so well worth the experience. Going up over 1200 feet and seeing everything will take well over an hour or two. In 1931 when the Empire State building opened—named after the motto of NY State—it was the tallest building in the world. Today, it is the 54th tallest in the world, and 7th largest in NYC. Originally this Midtown South Art Deco styled building cost $40 million dollars. In today’s monies, Empire State cost over 600 million to build. It is so large that the place has been assigned its own zip-code—10118. I would recommend waiting until a few days before your sojourn to buy tickets on-line knowing the weather is going to be reasonably sunny and clear. On a good day, one can see 80 miles away—as far north as Massachusetts and as far south as Pennsylvania. We didn’t know one could just buy tickets on-line. We just went and got-in-line. Luckily, as we were about to push “buy” for the tickets, a woman walked-up and gave us two free tickets. Apparently, two people did not show-up in her group—there are indeed very nice people in this world. The ground floor is impressive. The unique architecture is part of the National Register of Historic Palaces. Take your time and enjoy the ambiance. There are over 70 elevators. You will first be taken to the 86th floor. It takes less than a minute to climb. There are plenty of windows and exhibits. You may have to wait as 4 million people do visit the Empire State building yearly. There are plenty of wide spaces and it doesn’t feel crowded though. Over 250 motion pictures have used the Empire State Building. Our favorite 2 movies are King Kong and Sleepless in Seattle. There is an King Kong sculpture one can have their picture from on the 86 floor. To get to the 102nd floor where the open observation deck is located are dedicated elevators for them as you proceed on the 86th floor. There are plenty of pictures and information guides to help you understand what you are seeing. Obviously, there is plenty of wire protection on the 102nd floor to prevent people from taking the quick way down. On the ground floor when you leave is a fairly large souvenir shop. Prices are not too unreasonable. If you found this review “helpful in any way” please click the “thumbs-up picture” to let me know.Thank you, Marty! What an amazing and thorough review! We greatly appreciate this!! It seems that your 60-year wait was well worth it! We are so glad you got to check us off your bucket list! Have a very happy holiday season!Written November 9, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited July 2024Traveled as a coupleWritten November 9, 2024
- Tony DKaty, Texas2 contributionsAbsolutely incredible. There are other taller buildings now of course, but this building is by far the most iconic. They do an awesome job of not overcrowding it, and keeping you entertained while in line with the museum-like displays about the history, construction, and cultural influence. The outdoor observatory on the 86th floor is incredible. Being outside in the open air is breathtaking. Also highly recommend spending the extra money to go up into the spire for a totally different experience. It is pretty small up there and a totally different experience because in there you have floor to ceiling windows. Don't go to NYC without experiencing this. We went at 9 am to avoid longer lines, and it was WELL worth it. That was a great tip. Plus the views early in the morning were great.Thank you for visiting the World's Most Famous Building! We are so happy to hear that you enjoyed the experience! Have a Happy New Year and we hope to see you back again someday!Written December 30, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2024Traveled with familyWritten December 30, 2024
- Stephen MorrisonYverdon-les-Bains, Switzerland1 contributionThe Empire State Building tours starts with an exposition, which gives you an imformed history of the building. I recommend that you purchase the ti kits for the 102nd floor as although it is expensive 77 USD per ticket, it is worth it. First you take the express elevator , to the 80th floor, which tales around 25 seconds. This elevator has a film that runs while you ascend. After spending time in the 80th floor, which has an enclosed 360 degree view, you take the next elevator to the 86th floor, which is open but securely fenced off with iron bars for security.You can also walk round this floor. If you purchased the ticket to hhe 102nd floor, you take the third elevator and arrive in an enclosed floor, with glass windows all around. The view is spectacular All in all this was an sharing experience but ensure that it is a clear day and not cloudy.Thank you for all of this great feedback, Stephen! We are so happy you came to see us and had a great experience! May 2025 be awesome for you!Written January 5, 2025This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited December 2024Traveled with familyWritten January 4, 2025
- Alessandra P14 contributionsOne of the most impressive moments of the city tour was the view that can be enjoyed climbing the Empire State Building. We went up at sunset and waited for the evening to see the city lit up. We were speechless. The show is breathtaking, you have to try, it is very difficult to describe with words. The organization to climb on, moreover, is perfect. The only problem, not insignificant, is that once up nobody has checked the time of our stay or that of the other visitors. As a result, many people before us had already climbed into the part where you could watch the sunset and remained there for a very long time preventing others from approaching the balustrade and being able to look. I state that sunset tickets cost more, but in the end there was no point in spending that money because only with a lot of effort we managed to carve out a corner to watch, and by then the sun had set. I would recommend being more precise in controlling people on the terrace.We thank you for your visit! We're sorry to hear that the deck was crowded during your visit. We're happy it didn't hurt your overall enjoyment of your visit.Written August 23, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2024Traveled with friendsWritten August 22, 2024
- Danielle SUnited Kingdom9 contributionsAn iconic landmark, definitely worth a visit! It's not flawless: I found the 2nd floor museum a little underwhelming, the queuing/security area gets stuffy and noisy when it's busy, and the entrance for the observation deck isn't immediately obvious if you're approaching from 5th Ave. But the views from the 80th and 86th floors are amazing. Additionally, the staff were also genuinely lovely and very helpful, which really made a difference (particularly as I was there on my own). I appreciated that I wasn't rushed through the experience in any way. I would definitely recommend going early in the day: I had an AM/PM ticket, and my first visit (09.15) involved basically no queue and no crowding, whereas my evening visit (21.10-ish) was much busier and it took me much longer to get through security/the queue in general. I would also recommend the CityPASS if you're visiting the ESB and you're planning to do any of the other relevant attractions - ESB tickets are pretty expensive (AM/PM tickets are usually $60-70, if I'm not mistaken) and I'm not sure if I could've justified buying them outright, but the CityPASS is good value.Thank you for choosing the Empire State building. We are so happy you a had a memorable visit. Hope you’ll come back and see us soon.Written April 3, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited April 2024Traveled soloWritten April 3, 2024
- Marshall BFerney-Voltaire, France5,384 contributionsWe visited in the evening, and it was a perfect time - city lights, moon, skyline. Of course, it helped that the weather cooperated - I am not sure it would have been as enjoyable in rainy or overcast conditions, so that is a decision to make once you know the forecast for that day. We decided to pay extra for the visit to the 102nd floor observation area, although I was a bit concerned (based on some acrophobia) about being up that high, with just windows rather than a fence protecting you, but it turned out fine, and the views were worth it: you don't need to hug the window - you can stand back a couple of feet and still get the view. But after about 15 minutes I was able to squeeze a bit closer - it is like looking out of a window in an airplane, although a much much bigger window. Not many people are allowed on the 102nd floor at the same time, but if you want to spend 15 or so minutes there it does not appear to be a problem. Prior to getting onto the elevators at the start of the visit, there are some fun exhibits - the animated King Kong arm is a good one! Plus, there are some life-sized videos of construction workers at work - the videos - which take up a wall and are looped - are worth taking some time to appreciate. The only thing to remember is that if you come down from the top floors too late, these exhibits cannot be visited again - we were sort of disappointed about that because we wanted to see King Kong one more time. Well, at least the gift shop was still open.Thank you for your thorough review! We are pleased that you were able to enjoy all we have to offer during your visit. We hope you'll visit again. Kong will be waiting for you.Written August 31, 2024This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Traveled as a coupleWritten August 31, 2024
- Diane CClarksville, Tennessee392 contributionsThe Empire State Building is a must do activity if you are in NYC. It's iconic. If possible, definitely do both the 86th and the 102nd floor. The view from the 102nd is amazing, especially on a clear day. There's also lots of fun photo opportunities in the building, like the King Kong hands, a model scale Empire State Building to take a picture in front of. They will also take your picture and offer several views for purchase in addition to the free photo ops along the way. It is very well organized as far as leading you into the elevators and where to go when you get on and off the elevators, there is a certain direction flow they have going on but it keeps it from being super congested.Thank you for your kind and thorough review!Written February 15, 2025This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2025Traveled with familyWritten February 13, 2025
- Shannon L19 contributionsThe musuem at the beginning is very interesting and mind boggling. The speed of which they built this icon and without the safety procedures of today leaves your heart racing! There are fun photo ops as well. We decided to purchase the ticket to get us to the 102nd floor, because it's enclosed and we thought it the weather was bad we could be inside. However, we didn't take into account that if the weather is bad, we would be high enough to be in a cloud on the 102nd. It was a rainy day and we had great views on the 86th, but the 102nd was completely socked in by clouds. Oh well, we still had fun!Thank you for coming to see us, Shannon!! We agree - our construction history is incredible!! To this day, one of the most iconic constructions of all time. We are so glad you had fun!!Written February 13, 2025This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2025Written February 11, 2025
- tateyama19801 contributionI arrived about 30 minutes early, so I upcharged and tried to get in early, but after a short time I sold out of tickets and ended up waiting until the time I booked. There are elevators to see the sights, so it's recommended to book 30 minutes early to watch the sunset. Heated even outdoors, longer! The staff were dressed in formal attire and the atmosphere was good.Thank you so much for coming to visit us! We appreciate you!Written February 8, 2025This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited February 2025Traveled with familyWritten February 6, 2025
These reviews are the subjective opinion of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BLC22
England27 contributions
Aug 2024 • Family
Disorganised and chaotic ticketing system. Mixed with rude staff. Shame for such an iconic NYC building and attraction. Newer viewing locations are much better organised and overall guest experience.
1 staff member selling tickets, long queues other booths closed, turnstile staff rude.
Booking at 8 queued from 7.45. Front of queue at 8.12 to be charged an additional sunset fee, which, after running through static displays we had missed by time we got up to 80th floor. Empire State may be iconic but customer service severely lacking and relying on the experience.
Would recommend other viewing platforms.
1 staff member selling tickets, long queues other booths closed, turnstile staff rude.
Booking at 8 queued from 7.45. Front of queue at 8.12 to be charged an additional sunset fee, which, after running through static displays we had missed by time we got up to 80th floor. Empire State may be iconic but customer service severely lacking and relying on the experience.
Would recommend other viewing platforms.
Written August 19, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good day to you, BLC.
First of all, we thank you for choosing us to be a part of your NYC experience. We are very grateful. We are sorry to hear that your experience with us was not the "best in class/best in the world" customer service and experience we strive to provide every day. As the #1 attraction in the world, our standards of service and experience are set very high. As such, your feedback is important to us, and we would like to learn more about your experience. Kindly contact us via email at "roomtoimprove@esbonyc.com" to share additional details, including the date and time of your visit, as well as your order confirmation number. We appreciate your valuable input and eagerly await your response. Thank you very much!
Written August 20, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gosia
13 contributions
Feb 2025 • Family
You need to be careful when booking this attraction as when things go wrong this money grabbing greedy attitude attraction with shockingly poor customer service is not giving refunds. They make you click terms and condiltions with a clause this is a non refundable ticket. And it is not a cheap attraction, so think twice before you book it.
Here is what happened in my case: unfortunately, it was very foggy on the day when I wanted yo visit. I paid for both floors 86 and 102. It was really foggy and visibility was zero! I paid a lot of money and saw literally just the fog :). I was offered a rebooking to other day option. The problem was I was flying back to Europe next day, so I could not use it. When I asked for a refund they send an email with an automated, copy and paste messge, saying more or less that tickets are non refundable and I can rebook. They didn't care I have no day to rebook it as I am leaving. Nobody even responded to my second email. Shocking customer service.
You are an observation deck and when the visibility is zero you should be giving refunds, especially to people who are unable to rebooking it to later date as in my case. You customer service is shocking!!! Terrible. I have wasted so much money (there was three people in my party, $289 to see the fog). I hope your money grabbing comany will enjoy my dollars. Profit is what matters here not customers.
Here is my suggestion to Make Empire State Building Great Again:
Issue refund to people who see only fog and can not rebook it to other date and please, please improve your shockingly bad customer service. Thank you.
Here is what happened in my case: unfortunately, it was very foggy on the day when I wanted yo visit. I paid for both floors 86 and 102. It was really foggy and visibility was zero! I paid a lot of money and saw literally just the fog :). I was offered a rebooking to other day option. The problem was I was flying back to Europe next day, so I could not use it. When I asked for a refund they send an email with an automated, copy and paste messge, saying more or less that tickets are non refundable and I can rebook. They didn't care I have no day to rebook it as I am leaving. Nobody even responded to my second email. Shocking customer service.
You are an observation deck and when the visibility is zero you should be giving refunds, especially to people who are unable to rebooking it to later date as in my case. You customer service is shocking!!! Terrible. I have wasted so much money (there was three people in my party, $289 to see the fog). I hope your money grabbing comany will enjoy my dollars. Profit is what matters here not customers.
Here is my suggestion to Make Empire State Building Great Again:
Issue refund to people who see only fog and can not rebook it to other date and please, please improve your shockingly bad customer service. Thank you.
Written February 19, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We sincerely regret that your visit was affected by unfavorable weather conditions. We understand how disappointing it can be when the weather doesn't cooperate, especially when you're looking forward to the view.
As mentioned in our terms and conditions, tickets are non-refundable, including in cases of inclement weather. This is why you received a direct response from our customer service team. However, we take pride in enhancing the visitor experience, and our museums and interactive exhibits are designed to make your visit memorable, even when the weather impacts the view.
We genuinely want to understand your experience better and address your concerns. We apologize for not providing a second response. Could you please reach out to us at roomtoimprove@esbonyc.com with your ticket information, along with the date and time of your visit? Your feedback is deeply valued, and we look forward to hearing from you soon.
Written February 20, 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avalon L
United States9 contributions
Feb 2023
My boyfriend and I wanted to see the sunset at the very top of the Empire State Building so we purchased the peak time slot (which is around $30 more) with the add on of going to the 102 floor as well. Unfortunately, the weather was not cooperating and we did not get to see the sunset. I understand there are no refunds but some kind of compensation (maybe a credit for the gift shop or a chance to reschedule to another date) would be nice. I would highly recommend not purchasing ahead of time for this reason...The entrance was hard to find as it didn't match the instructions on the ticket. There was a whole group of people down the street trying to figure out where to go. The reception was not kind and didn't explain the process at all. We had to show our tickets to about 4 different people before actually officially scanning to get into the first exhibit. No one was nice or welcoming and they all seemed genuinely unhappy to be there. There was little to no direction on how to move through the exhibits and floors. There are no refreshments offered for purchase. The top floor 102 wasnt worth the extra money... you get the same, if not better, views from the 86th floor without the glass obstructing pictures and the layout at 102 is super crammed so people were stepping all over each other. Of course seeing the city at night was incredible but not worth the nearly $200 spent. Overall, I recommend waiting to get your tickets until you know you'll have a clear view and not spending extra to go to 102.
Written March 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank for choosing the Empire State Building. We are sorry to hear about the frustration that occurred during your visit with us. We would like to know more about your visit. Please email roomtoimprove@esbonyc.com. We look forward to hearing from you.
Written March 3, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HDM777
1 contribution
Apr 2024
It was our first time visiting the Empire State Building and I purchased the Express Pass 102nd & 86th Floor which was very pricey as there was an extra added sunset view charge. When we arrived the main lobby employee acknowledged that we had the tickets and told us to follow the "red carpet," so we can bypass the lines etc. but as we got to the area after you take photos right before the museum portion, no employees were in sight to let us bypass the museum (if we wanted) and go straight up to the express pass elevator to go see the views like we just wanted to do. We had to still walkthrough museum and join the regular line up the elevator. We missed the sunset views, crowds of people hogging areas not giving others a chance to see or take a picture, and when you do get a opportunity to take a picture someone walks right in the shot or squeezes in to get in front of you so you just don't get any an area view or good pics. Anyway overall the 102 floor had the best view out of the two viewing areas, however I do feel like I wasted money purchasing the express pass + sunset view as we didn't get to bypass what we wanted to do and see the sunset. Would I go back to the Empire State Building?, probably not. Hope everyone else had a better experience.
Written April 30, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We apologize that you were frustrated during your visit with us. we would like to make this right for you. Please email us at roomtoimprove@esbonyc.com with your confirmation number, date and time of visit. We look forward to hearing from you.
Written May 4, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jessica B
Austin, TX95 contributions
Jan 2025 • Family
My family spent 5 days in Manhattan doing a bunch of amazing things. The ONLY two people on the entire trip that were blatantly rude were here at the Empire State building. There are NO signs to tell a person which line to get in or which elevator to wait by, and when asked, both the attendants were dismissive, condescending, and just plain rude. One of them said, "there's the elevators, one goes up an one goes down" which didn't give us any information about where to go to visit the sites we PAID for. I was extremely disappointed with that casual rudeness, especially at a big tourist destination like the ESB.
Written February 6, 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Jessica,
Thank you for visiting us here at The Empire State Building. We greatly appreciate you!
We are disappointed to hear that your experience with us did not live up to our very high standards and expectations. Customer service and experience are our #1 priority, so feedback like yours is important to us, and we would like to investigate this further. If you will, please email us at "roomtoimprove@esbonyc.com" with your ticket booking number, the date, and the time of your visit, as well as any names and/or physical descriptions of the staff you encountered that produced a negative interaction with you. We want to use your visit to help continue to train our staff to deliver the best-in-the-world experience that is expected of us. We look forward to hearing from you. Thank you.
Written February 8, 2025
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vfamilyesb
1 contribution
Mar 2024 • Family
We had the misfortune of visiting ESB on a rainy day, with limited visibility, so our expectations were low. Imagine our surprise when it turned out to be the best experience we had while in NYC. Without any doubt, it was a result of our guide, Renita. She was fantastic. I thought service was "dead" and that people who do these "tour" jobs were disenfranchised and didn't like their jobs, but Renita was the opposite. From the moment we arrived until the moment we left, she made the trip special for the kids and fun for the adults. I visited with a party of 5 and she made a personal connection between everyone, and the building, the history, the tour experience, and we had fun in every part of it. That feeling when you're with someone who cares, who really loves the history of the topic (in this case a building and how it was built and who occupied it then and now), that feeling came through in a big way and the kids and adults both fed off that positive energy and it created a once in a lifetime experience. Thank you ESB staff, and especially thank you Renita !!!
Written March 8, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for choosing the Vip Package. We will be sure to pass the message to Renita that you enjoyed the tour.
Written March 8, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peej M
Oxford, UK299 contributions
Aug 2024 • Family
A bit of background for this one, I suffer from vertigo, so visiting New York I had heightened anxiety about visiting the most iconic location in New York, The Empire State Building. But I needn't have worried, because this is an amazing place to visit - and even if you don't like heights you'll find the views and vistas so incredible that it'll make you forget your fears.
The check-in e-tickets we purchased through the New York City Pass got us in to our timed slot (though their QR code readers are a bit picky and staff were a bit impatient with us as we were trying to scan a phone for three entrants, rather than just checking our booking and ushering us through the larger gate as they could have (it wasn't even that busy and there are several gates). That's the only criticism we have, so have your e-passes ready and don't put up with any rudeness from staff, they are supposed to be there to help you.
Once through the gate, we were treated to some truly incredible displays of the building from its early evolution and construction, through to the modern day and how it has featured as part of New York's culture since it was built.
Of course though it's all about those views. You see the inside of the observation deck first, before you travel to the proper observation deck from which you get stunning views right across the city (I bet it would look amazing at night too).
We loved all the cheesy stuff too (like the gigantic King Kong hand that you can pose in for photos).
Also a great gift shop with reasonably priced mementos.
Without a doubt it's a must-see in NY.
The check-in e-tickets we purchased through the New York City Pass got us in to our timed slot (though their QR code readers are a bit picky and staff were a bit impatient with us as we were trying to scan a phone for three entrants, rather than just checking our booking and ushering us through the larger gate as they could have (it wasn't even that busy and there are several gates). That's the only criticism we have, so have your e-passes ready and don't put up with any rudeness from staff, they are supposed to be there to help you.
Once through the gate, we were treated to some truly incredible displays of the building from its early evolution and construction, through to the modern day and how it has featured as part of New York's culture since it was built.
Of course though it's all about those views. You see the inside of the observation deck first, before you travel to the proper observation deck from which you get stunning views right across the city (I bet it would look amazing at night too).
We loved all the cheesy stuff too (like the gigantic King Kong hand that you can pose in for photos).
Also a great gift shop with reasonably priced mementos.
Without a doubt it's a must-see in NY.
Written August 16, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It brings us great joy to hear that your experience with us was memorable. As the top attraction globally, we are committed to providing the highest standard of customer service. We regret to learn about your less-than-satisfactory encounter with our staff during the pass scanning process. If you could kindly reach out to us via email at roomtoimprove@esbonyc.com with further information, including the date and time of your visit and order confirmation number, we would greatly appreciate it. Your feedback is important to us, and we eagerly await your response.
Written August 16, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kirkhamx4
Preston, UK7 contributions
Dec 2024 • Couples
Views from the 86TH and 102ND floor absolutely stunning at sunset.
Not at all crowded on any floor meant we had plenty of time to see and take photos of the fantastic view.
We bought 86TH and 102ND FLOORS Express Pass Sunset Tickets direct from the ESB website.
The Express PassTicket saved us so much time going up and coming down ESB as you go to the front of the queues, well worth the extra cost.
Told on entrance for our Sunset Ticket time no view at the top due to the weather condition. However, as we bought direct with ESB we were able to change to another day. Well worth keeping this is mind when buying your tickets.
Not at all crowded on any floor meant we had plenty of time to see and take photos of the fantastic view.
We bought 86TH and 102ND FLOORS Express Pass Sunset Tickets direct from the ESB website.
The Express PassTicket saved us so much time going up and coming down ESB as you go to the front of the queues, well worth the extra cost.
Told on entrance for our Sunset Ticket time no view at the top due to the weather condition. However, as we bought direct with ESB we were able to change to another day. Well worth keeping this is mind when buying your tickets.
Written December 22, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for visiting with our express pass ticket! It truly is the best way to see the most amazing views of New York City! Thank you for visiting and we look forward to having you return back one day!
Written December 30, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
saravanansharan
Austin, TX1 contribution
Oct 2023 • Family
Its my personal opinion. Its not really worth, they should stop visitors if there is no view (which is the key point to visit the building) instead they kept encouraging. Its was rainy cloudy evening they stated ‘no view ‘ only post entering also they charged extra bugs for sunset time 🙂 even the nearby buildings are not visible not sure by what means they insisted to shell out more. A complete rip off so decided no further trips to this building. Also lot and lot of screens installed like a shopping mall attraction which is not giving any heritage feeling about this prestigious building just looked like another shopping center 🙂
Written October 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're so sorry to hear that we did not meet your expectations. We would like to hear more about your experience, please reach out to us at roomtoimprove@esbonyc.com with your confirmation number, date and time of visit. We look forward to your email.
Written October 24, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
osquitar73
Sitges, Spain1,910 contributions
May 2024 • Family
The Empire state is an emblem of the city and a building recognizable anywhere in the world. This icon of the city, also has its viewpoint.
Before accessing the elevators there is a short tour with the history of the building and New York City, as well as several references of the building in films, series or in various photo reports.
We chose to access the viewpoint at night, to have a night vision of Manhattan Island and we were not disappointed by the night vision.
The viewpoint is outdoors, with a fence that prevents falling into the void.
Reservation is necessary before day and time, which can be obtained through the machines located at the entrance of the building.
Before accessing the elevators there is a short tour with the history of the building and New York City, as well as several references of the building in films, series or in various photo reports.
We chose to access the viewpoint at night, to have a night vision of Manhattan Island and we were not disappointed by the night vision.
The viewpoint is outdoors, with a fence that prevents falling into the void.
Reservation is necessary before day and time, which can be obtained through the machines located at the entrance of the building.
Automatically translated
Written September 12, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for visiting us! We are so honored you chose to spend some of your NYC time here. Thank you for sharing your feedback. We agree that we have amazing night views! :)
Written September 13, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HI, will the QR code on my tickets not work until the day of my ticket? I just confirmed reservation on your website but QR code just takes me to a google search
Written December 17, 2024
Youll be absolutely fine take your tickets on your selected day & time slot , if theres any issues theres Help to reprint your tickets, dont worry the attendents are very helpful & will get you up the empire state, also if theres no visibility you can reprint for another time slot on a clear day👍
Written December 17, 2024
Whats the difference between the regular ticket and Premium Experience? Premium states guided tour that include Lobby, Celebrity walk, and exhibits. Are these things you don't get to see besides exhibits?
Written December 11, 2024
There are things in the Premium Experience that you don't get to see in the regular ticket, but the biggest difference is that you get your own private tour guide the whole way. They do a max of 7 people per tour, and our family of 5 was all alone with our one tour guide. She knew everything about ESB and had the most valuable insight and interesting stories. Plus, you get to skip the line for everything. If you can afford it, do the Premium Experience and hopefully you get Renita for your guide. It was worth every penny, especially if you have other plans that day
Written March 20, 2025
Whats the difference between the regular ticket and Premium Experience? Premium states guided tour that include Lobby, Celebrity walk, and exhibits. Are these things you don't get to see besides exhibits?
Written December 11, 2024
If I buy a ticket for 4:30 and its more expensive due to sunset - is it guaranteed I will see the sunset? I hate to pay more and miss because of waiting in a line. Also - do they allow strollers?
Written November 26, 2024
4:30 is a bit late - it’s takes a little while to get to the top once you’re in the building
I had 3:45 tickets on 12 Nov - sunset was 4:45 that day. Arrived 3:35, was at the 86th floor at 4:10. Got to see the city in the daylight, then a spectacular sunset, then the city all lit up. Highly recommend doing it this way (but adjust times according to current sunset time)
Written December 13, 2024
Hey is it open at NYE? Can I see the fireworks or closed the ESB before midnight
Written November 5, 2024
Can I just turn up and pay for a ticket or book in advance x
Written October 24, 2024
Dear Traveller,
We think it is better to book the tickets in advance via homepage/internet.
So you are really sure that you can visit the ESB.
Nethertheless you can buy it there....
Anyway - you should plan and structure your NY visit. One World Trade C., MoMa, MET, American Natural Historical offers the tickets on their websites.
Kind regards
Nikolaus
Written November 7, 2024
Can I visit the museum part without buying the observation floor ticket?
Written August 3, 2024
Dear Traveller,
To be honest - I don't know exactly.
I think there is not really a museum. On the way from the entrance
to the elevator there a posters on the wall, a large model ot the ESB. But just have a look on the websites.
KR
Nikolaus
Written November 7, 2024
My parent, a Senior Citizen, wants to watch the sunset from the observation deck on the 86th floor. He doesn't have a walker or a wheelchair. But unfortunately, he can get light-headed if standing too long. Are the seats up there for him to relax a few minutes?
Written June 10, 2024
As a follow-up: the outdoor observation deck is narrow and doesn't have any seating, but there are seats inside on both the 80th and 86th floors. However, they are few in number and are always taken. My one kid sat on the floor and got told told by the guard to stand up. So if you are a senior citizen, or are having a dizzy spell and need to sit, you could be outta' luck until someone "moves along" and a seat opens up.
Written August 14, 2024
So, I will be in NY (and the states at all) for my first time and I got the New York City pass. My question is, do I have to wait in line even with the pass, or can I just pass by the line and go straight to the fastline (if there is any at all) ? And if I have reserved for 10am, should I be there earlier or is it no problem if I come, lets say, 10 minutes later than booked ?
Written May 30, 2024
is it worth buying the ticket that takes you to the 102 floor or would 86th floor is good enough? I am trying to figure out if it is worth the extra money to go to 102th floor....since i have 4 teenagers
Written February 5, 2024
In my opinion, the 86th floor is enough.
Written February 7, 2024
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