Cross Border Xpress (CBX)

Cross Border Xpress (CBX), San Diego: Hours, Address, Cross Border Xpress (CBX) Reviews: 4/5

Cross Border Xpress (CBX)
4
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
CBX™ is an enclosed pedestrian skybridge that spans the U.S./Mexico border, connecting a new passenger building in San Diego directly to the Tijuana Airport
Suggested duration
More than 3 hours
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Popular mentions

4.0
652 reviews
Excellent
416
Very good
114
Average
31
Poor
16
Terrible
75

Alex T
4 contributions
No Customer Service
Nov 2021 • Solo
I was yet another victim of the poorly designed CBX directions when returning to the U.S. I had already paid for my return pass on the CBX, wasted money. I got just "outside" the door and turned immediately to ask the guard how to get to the CBX. He said " oh no you're outside now you can't go back. Take a taxi to Otay border". There's NO way to contact any representative for CBX, no customer service number available.. Seriously?? Tijuana airport staff don't care and/or are completely unavailable. Went to the admin offices no one was there. I'm starting to believe this is scam that benefits the taxis. Had to spend an additional $20 to take a taxi to the Otay border.
Written November 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for contacting us. We regret to hear that your travel experience was not a positive one on this occasion. Can you please contact us at support@crossborderxpress.com and share more details with the date and time at which you crossed so that we can assure we properly address the issues you encountered. We apologize for the inconvenience and hope to regain your trust in the travel experience we offer at CBX. Sincerely, CBX Customer Service.
Written November 22, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sandra H
1 contribution
Parking Charge Clarification Pending
Oct 2021
Sent an email to support@crossborderexpress.com on October 8, 2021. Still waiting for a response, just sent another email today - 11/20/21

I was charged:
$25 for reservation
$8 as I exited the parking lot
Parked in the lot 40 minutes

Thank you.
Written November 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello, we apologize for the inconvenience. We have replied to your email and will follow up on your case via email. Thank you.
Written November 23, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Solo-L
1 contribution
CBX need more signs to direct travelers at TJ airport
Nov 2021
I have been using CBX and never had problem. One thing I realise that there are no obvious signs pointing travelers where the CBX crossing is located. Also, there is no "DO NOT EXIT FOR CBX" signs warning travelers at Tijuana airport custom exit doors. WHY?
Last night, after getting on another late Volaris flight from Puebla and landed at Tijuana airport, there were so many travelers at the baggage clam area that I followed the crowd and walked right out of the Tijuana airport custom gate. I realised I was in Tijuana as soon as I stepped crossed the door. The custom agent would not let me back inside the airport due to security reason, although he saw me walked right out and turned around immediately! It was jsut one second!
I ended up taking a taxi from the airport to Otay border in order to get to CBX to get my car which was parked in one of the parking lots.
As a single female traveler, Otay border at night time can be pretty scary (dark, no taxis around). Fortunately I have Uber app, so I could get a Uber ride back to CBX.

CBX: why can't we put more warning signs to clearly direct travelers to the CBX crossing, so we don't accidentally walk out of the airport?
And if we do, why doesn't CBX have a special line that allow travelers to get back into the crossing? We still have our boarding pass and CBX ticket. WHY????
Thank you.

Solo female traveler
Written November 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for contacting us. We regret to hear that your travel experience was not a positive one on this occasion. We will use your feedback to take action regarding this issues and continue working to recover your trust in our service. Again, we apologize for the inconvenience and hope to regain your trust in the travel experience we offer at CBX.
Written November 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jorge A
San Diego, CA12 contributions
Stay Mexico policy
Nov 2021
Used CBX four times in the last five years going to different destination in Mexico for vacation. Last Thursday night 11/4/21 was not so good and it was the worst experience in all our travels. Arrived early to CBX reserved parking lot without any problems and crossed into Mexico via CBX bridge and entered the Tijuana Airport two hours before our scheduled boarding of 12:30 am, so far so good. Plenty of time planes are coming and so we went for a quick bite in the airport. Walk to Airlines schedule monitor some flights showing delayed or landed but our flight was assigned a gate so we decided to just sit at wait by designated gate. At about 12:45 noticed our city destination was being posted and people were gathering in small groups and some people were upset and getting louder. I checked our flight status with Volaris and it was cancelled. But then we walked downstairs where all the airline counters and found out that all flights were cancelled the evening. After waiting in long line because it was thousand of people with the same idea, Volaris offered another flight on Sunday afternoon 6pm. We would have to wait for three days so we decided to go home. And this is when the nightmare began because we had to talk to Volaris agent we could not return to CBX and cross the bridge back to the USA where our car was parked. Airport officials gave us a bunch of bull and the only option was take a taxi to the Otay Mesa border crossing and then an Uber to CBX parking, at 2 o'clock in the morning.
CBX has the responsibility to disclose in big FONT letters that in the event of cancelations or other reasons you cannot use CBX to return to USA with your paid return ticket. You are required to have a boarding pass from a returning flight and since we had to go downstairs to find out other option since Volaris has no staff near the gates or had the courtesy to have someone by the gate and announce that the flight was cancelled and give us options. Beware of using CBX in the event your flight is cancelled. You will not be able to return the way you entered. UNACCEPTABLE POLICY IN MY OPINION....
Written November 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for contacting us. We regret to hear that your travel experience was not a positive one on this occasion. Can you please contact us at support@crossborderxpress.com so that we can work to rectify this issue to the extent possible. Again, we apologize for the inconvenience and hope to regain your trust in the travel experience we offer at CBX.
Written November 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

David M
2 contributions
Horrible experience
Oct 2021
Terrible experience. Long lines and we missed our flight after three hours waiting in different lines. Machines were not all working to get paperwork. Finally when we got to the Mexican border guards there was a disagreement with our paperwork, They would not let us change it and instead tore it up including our receipt for $30 which we purchased because we were staying more than 7 days. Woman guard had a bad attitude and was not at all helpful. They told us to go back to the U.S. which we did. U.S. border guards said it happens all the time. It is not worth trying to save money if you end up having to cancel a two week trip. Fly out of U.S. airports. We are an older couple and have traveled the world and never had such horrible treatment.
Written October 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
David, we regret to hear about this unfortunate occurrence. Can you please email support@crossborderxpress.com with the details of the date and time of your flight so we can share this information with the corresponding Immigration authorities and address this issue. Your opinion is very important to us and we appreciate you took the time to share this review.
Written November 2, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Carlos F
1 contribution
Great Customer Service
Aug 2021 • Solo
On 08/19/2021 I arrived to CBX valet and checked my vehicle in for a couple day trip to Mexico.

On 08/22/2021 I arrived back to CBX valet to pick up my vehicle. After several attempts to locate my keys the valet attendant notified me that my vehicle keys (along with house keys) were missing.

It was about 11:00pm and with not many options available, CBX offered to pay for a taxi cab ride to a hotel and a rental car the next day as I needed to report to work. This was a temporary plan while they coordinated towing my vehicle to the dealership to make new keys.

The next day I received a call from Ricky (CBX Operations Manager) who stated my vehicle keys were found and would be available the next day for pick up.

Meanwhile, I needed access to my house and called a lock smith to provide a lockout service.

Upon arrival to CBX to pick up my keys and vehicle, I met with Ricky who was very apologetic about the entire situation.

CBX took ownership of the simple mistake. Although, it was a temporary inconvenience they went above and beyond by covering all my expenses as a result of the mistake.

I understand mistakes can occur, but because of how CBX handled this situation I will be a returning customer in the future.

Thank you CBX.
Written October 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi carlosfD292HF, we want to thank you for such an honest and positive review. We apologize for the inconvenience you experienced regarding parking but we are happy that everything worked out at the end. We will share your comments with Ricky and recognize his work about resolving this situation. Your opinion is very valuable to us and we will work on our weaknesses to ensure the best service possible for all our customers. Thanks for using CBX and see you on your next trip!
Written October 22, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Chad G
Fallbrook, CA307 contributions
Great way to fly south
Oct 2021 • Couples
Holy Moly Batman! I'm never going out of LAX Ever Again! Valet parking, quick QR pass, up and over and we're in the airport. Best thing ever. Easier than San Diego int'l, better than John Wayne, way cheaper flights, Easier Travel, faster immigration, all around it was awesome. Great restaurants in TJ Airport, had a beer with my lunch.
We'll be back, Very Soon.
Written October 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi ChadG282, we’re thrilled to hear you had a positive experience using CBX. Thank you for taking the time to review our service, see you on your next trip!
Written October 20, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Panamaniac
San Diego7 contributions
Very Disorganized
Sep 2021
We had reservations to fly from Tijuana to Loreto. The parking is confusing. We planned to park in "Preferred" parking. There were plenty of spaces available but we found out you needed a reservation to park there. We arrived 3 hours early but still missed our flight with Volaris. It was confusing and disorganized. We couldn't find a single employee that spoke English. After we missed our flight, they wouldn't let us come back through the airport and CBX. We were told to go outside and get a taxi to the Otay border crossing. Then we had to get another taxi to the CBX parking lot. It was a total cluster! After arriving at 7 am and missing our flight at 11 am we finally ended up leaving at 1 pm and driving 1500 miles round trip to Loreto. This is absolutely not worth trying to save a few bucks! FYI, Volaris is the worst airline in the world!
Written October 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Panamaniac, we appreciate your feedback but are sorry to hear your experience was not a positive one. Our customers are priority to us and we value your opinion. If you wish to email us at support@crossborderxpress.com with your information our Customer Service Department will contact you to address these issues in detail and work on a resolution to your case.
Written October 6, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Pancho Villa
1 contribution
lot C parking is worst than parking in the small towns in Mexico!. No lights, gravel roads, no signs, compact car spaces
Sep 2021 • Business
Just think that your 70 year old mother needed to park there at night and pick up her car at 11 o'clock at night. How would you improve it? I don't think that this very bad experience was worth the $300 I saved in plane fare. Lot C parking sucks!
Written October 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi businee, We are sorry that your experience at our parking lot was disappointing. We are working on improvements to better serve our customers. Allow us to take a closer look at this for you. Please contact us at support@crossborderxpress.com with your information so we're able to best assist you. Thank you.
Written October 6, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MarinelaF
Encinitas, CA7 contributions
Easiest International Border Crossing
Sep 2021
CBX makes using the Tijuana Airport a breeze and is worth every penny. Not only do you get to use the secure crossing bridge but you also get to conveniently check in to your flight at the uncrowded CBX US check in counters. Returning to the US is the easiest border crossing with the shortest wait at passport control. A couple of tips: check for promo codes online (I saved $6 RT) and print your QR code just in case your phone stops working. If you plan to leave your car, there are pay parking lots ($18-$20/day) or you can park on the street. Just make sure to check the signs and not to park in the turn lanes. We parked on the street for 4 nights without any problems but I saw many parking tickets on cars parked in the turn lanes, so be aware.
Written October 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello MarinelaF, We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!
Written October 5, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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