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Bespoke Experiences

#241 of 475 Tours in San Diego
San Diego, CA, USA
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About Bespoke Experiences
Bespoke Experiences San Diego Luxury Private Tours create and curate exquisitely crafted, truly unique luxury travel experiences for you, our discerning clientele. Everything we do is designed to enhance your private tour by delving deeper into the culture in order to tell a richly inspiring travel story which is personalized to your exacting needs, and your locale.
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Off-Season_Traveller wrote a review Apr 2018
Bellevue, Washington102 contributions25 helpful votes
I contacted Bespoke Private Tours about a potential wine tour, departing from La Jolla, CA. I received an email that I would be contacted by phone at a specific time by one of their Experience Managers. She didn't call me at the time she had stated in her email. After waiting a reasonable amount of time, I called her. She seemed surprised and wasn't ready for my call. After a couple of minutes of looking for my information, we got started. The website gives no idea of the costs of their services, so I had to find out this information during our consultation. I explained what I was looking for, and eventually she got around to the pricing. I was looking to tour the Ramona wine region, instead of Temecula, due to it's closer location to San Diego/La Jolla. I didn't want to have half of our time spent going to and from the tasting rooms. She wasn't familiar with the area or the wineries. I told her about my thoughts regarding the pricing for the trip, thinking it was a bit too high for a simple wine tasting. Had we been looking for a more wide-range experience, it wasn't out of line. She said that she would do some research and mention it to her supervisor and they may be able to get a price that was more inline with a simple wine tour. This was on a Wednesday, and she said she may get back to me as early the next day, but should get back before the weekend. Long story short - she never got back to me any price or information regarding touring the Ramona area. I'm assuming she spoke to her supervisor who just told her to not bother responding for whatever reason. We ended up taking a San Diego sunset harbor cruise instead and had a great time aboard a private yacht, and price wise, it wasn't too far off of what we were told the minimums were. So it wasn't about being cheap, but about the cost for what we were getting. Unfortunately, I can't suggest Bespoke Experiences/Private Tours. Less because of the costs, but more because they didn't treat us as serious clients and did not contact us in any way after saying it could be the next day or the day after.
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Date of experience: March 2018
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Response from TravisandJenSimpson, Owner at Bespoke Experiences
Responded Apr 13, 2018
Hi, Steve. Thank you for our ongoing email exchange following my voicemails in an attempt to sort out this unfortunate situation. As I've explained, yes, you got caught in the midst of a challenging staff transition, as did 57 others when Grace unexpectedly quit without notice after being my right hand for four years as we endeavored to get our family owned business off the ground. It was a struggle, but I’m glad to say we overcame it, and perhaps it was a blessing in disguise, as her replacement is extraordinarily talented, dedicated and efficient. Although Angela did try to reach out to you on March 6 for your March 26 experience to resume contact, weeks after Grace was scheduled to follow-up with you originally, it was obviously too late. Again, I’m truly sorry. You'll note that our website now indicates starting prices in each of our destinations to remove some of the mystery, and I hope my personal offer of reconciliation to you and your wife will demonstrate our willingness to overcome the personal inconvenience you faced due to our service failure. I'm glad to hear you enjoyed your time in the wonderful destination of San Diego during your birthday trip and that you are now reconsidering using us in the future now that you have a better understanding of our situation. Thank you for giving us the opportunity to explain the human element. With humility and respect, Jennifer Simpson
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Monique B wrote a review Aug 2017
Signal Hill, California1 contribution
We've visited San Diego many times as SoCal locals, but wanted to spoil ourselves a bit with a Bespoke Experience. This was our second time using Beskpoke, the first was in New Orleans (which was also amazing!). I can't say enough great things about Bespoke! Jennifer designed a great itinerary visiting 5 San Diego breweries and tasting rooms. We purchased several bottles of beer along the way and can't wait to enjoy them. Vera was an amazing guide for our entire 6 hours. We had a lot of fun getting to know her and she fit right in with our group. answering questions about San Diego and the brewery scene. We were driven around in a Mercedes Sprinter with cold drinks, snacks and A/C! We also had 2 behind the scenes brewery tours arranged by Jennifer. We had lunch at the Barn (also a tasting room) and it was delicious! Jennifer's recommendations for dinner both nights were also amazing! We can't wait to visit some other cities with Bespoke...maybe Nashville next :)
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Date of experience: August 2017
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Response from TravisandJenSimpson, Owner at Bespoke Experiences
Responded Feb 24, 2018
Thank you for this excellent review, Monique. It was fun to design this exciting custom overview of the exploding craft brewery scene in San Diego for you and your friends, especially given we already knew so much about you from our collaborations in New Orleans. With so, so, many excellent breweries throughout the region, and with the urban sprawl to navigate, it was important for us to target exactly what your individual tastes were, and to time it just right from a traffic, hunger, opening-hours and what's-seasonally-on-tap standpoint. Not easy, but it's great to hear we did it, and Vera did it well! Yes, let's see what we can do for you in Nashville - let's explore the distilleries within and beyond the city limits this time! Or how about the wineries in Napa/Sonoma? The options are limitless. You know where to find us! Until then, all the very best, Jennifer, Vera and the growing Bespoke team
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Mafalda l wrote a review Jul 2017
Singapore, Singapore64 contributions95 helpful votes
On vacation with our nice without anything prearranged for San Diego we could make this 4 hour tour - I have asked information the day before and I was impressed how they could manage the reservation organizing the tour with a professional guide (Brian). Grace from the agency could manage all the paperwork while I was travelling and it was really easy - at the end of the day I got the program but she underlined they were open to change anything we didn't like. Brian strolled us around the old town of San Diego with some good explanations. Then he drove us to La Jolla that you cannot miss and they had booked also a table for our lunch in a wonderful place. When we arrived, the table was there for us and the view gorgeous. Thanks guys for your support!
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Date of experience: July 2017
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Response from TravisandJenSimpson, Owner at Bespoke Experiences
Responded Feb 24, 2018
Thank you, Giuditta, for taking the time to write a review based on your time with our team. We're glad Grace was able to pull together a comprehensive overview of the city with Brian for your niece on such short notice, giving you peace of mind while you were travelling. Both Brian and Grace are consummate professionals, so if anyone can pull it off, it would be them. You're right, La Jolla is absolutely gorgeous, and the restaurant terrace selected for your lunch, George's, is easily one of our favorites in the area with an exquisite view of the Pacific - perfect for a first visit. We hope you'll reach out to us again when you're back in the US. In the meantime, stay well and take good care. Warmly, Jennifer, Grace, Brian and the growing Bespoke team
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Maddie A wrote a review Mar 2016
Taguig City, Philippines84 contributions62 helpful votes
I'm usually very OC when it comes to arranging itineraries for special occasions, but I wanted someone else to take care of it for me on our 5th wedding anniversary. Grace and her team were very quick to respond to my email inquiries and fleshed out exactly what my husband and I wanted to do during our 4-hour lull in San Diego before hotel check-in. They coordinated well with the external limo company we used. Arianna, our guide, was very pleasant and a real local who knew almost anything we asked her about San Diego. Will definitely book another tour experience with Bespoke when the need arises.
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Date of experience: March 2016
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Response from BespokeExperiences, Owner at Bespoke Experiences
Responded Jul 20, 2016
Thank you for this great review, Madeleine and Vincent. And belated congratulations on your 5th Anniversary! It truly was our pleasure to assist you with your special arrangements, taking the time to show you around the beautiful city of San Diego in style, giving you both a chance to relax, see the sites, and enjoy some quality time together before the Fairmont was ready for you. I'm glad we were able to coordinate with your preferred limo vendor for your transfer from Irvine, as well as arrange for your tequila tasting in Old Town. And having those 'Mexican Coca Cola's' on hand during the Coronado Island scenic drive would be a treat. We look forward to assisting you again when you return to San Diego, or in our other locations: New Orleans and San Francisco! Warmly, Jennifer, Arianna and the growing Bespoke team
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RoseD33 wrote a review Nov 2015
Mackay, Australia210 contributions61 helpful votes
+1
Our main reason to travel to San Diego was to go to LEGOLAND, but we also wanted to check out the city while we were there. This tour was perfection. We researched the sights we wanted to see and informed the Bespoke group ahead of time, but our guide, Arianna, was one step ahead of us all day. At times I thought she might literally be able to read our minds. She was so in tune with us as customers, and knew her home city like the back of her hand. There wasn’t a thing we didn’t get to do or see. And there was so much that we didn't know we wanted to see - but did. She was fabulous, and this tour was worth every cent. My only tip is: don’t worry about researching the ‘top things to see’ just tell them what your interests are. then sit back and let Arianna read your mind and take you on a tour that will make you want to return to this amazing city.
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Date of experience: October 2015
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Response from BespokeExperiences, Owner at Bespoke Experiences
Responded Jul 20, 2016
Thank you for this great review, Rose. We were very excited about hosting you, your daughter and your assistant, because we were able to tie in both of our first locations - hosting you in New Orleans, then carrying on the experience in San Diego a few days later. In doing so, we were able to ensure continuity between our team members which allowed us to be proactive in anticipating your needs. Although I'd love to claim we're mind-readers, we're just active listeners and asking the right questions. Plus, we hire the right people who 'know the city like the back of their hand', as you observed with Arianna. We look forward to hosting you all again when you return to any of our cities, including San Francisco which we opened earlier this year. All the best until then, Jennifer, Arianna and the growing Bespoke team
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