The Hidden Spa

The Hidden Spa, San Diego: Hours, Address, The Hidden Spa Reviews: 4/5

The Hidden Spa
4
9:00 AM - 8:00 PM
Monday
10:00 AM - 7:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 8:00 PM
Sunday
10:00 AM - 7:00 PM
About
The Hidden Spa is a hidden gem located just a few blocks from the ocean in San Diego. Our mission is to create a relaxing atmosphere and pamper our clients with exceptional services, for prices that people can afford to fit into their budgets. We believe that everyone deserves the best, and we hope we can play an important role in helping you take care of yourself as the beautiful temple you are.
Suggest edits to improve what we show.
Improve this listing

4.0
15 reviews
Excellent
11
Very good
0
Average
0
Poor
0
Terrible
4

Tinkerbellshari
San Diego9 contributions
GET AWAY FROM THIS SPA-should be the name
Jul 2019 • Solo
Incredibly unprofessional nurse who has lack of training. She has no idea what she is doing nor does she care. She talked excessively and paid no attention. I would recommend staying away from this "Spa". I would rename it "Get away from this Spa".
Written July 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chovanec4
San Diego, CA4 contributions
ABSOLUTELY TERRIBLE SERVICE
Jun 2019 • Couples
HORRIBLE SERVICE by Manager named Bich and front desk staff! DO NOT WASTE YOUR TIME OR MONEY!

I booked a couples massage for my husband's birthday last week and we were so excited to go because we had a nice experience there for my birthday. I get a call from the front desk lady around 10:00am asking us to push back our appointment 30 minutes due to the therapist being stuck in traffic. Fine. We show up about 10 min early to our 12:30 appointment and are put in the waiting room and told to help ourselves to water or tea while we wait to be called back. The waiting room is now littered with cheap print collateral and advertising with no music playing, where it used to be a relaxing atmosphere to unwind before your massage. The front desk girl, Linda, comes in at 12:45 (15 min after our treatment should have started) to inform us that the therapist was driving back from Yuma but decided to leave this morning instead of last night so now she is still far away and stuck in traffic and they have to cancel our treatment. We are frustrated as they've now taken an extra hour from our day that we could have planned to celebrate doing something else. But fine again, we'll reschedule. Manager, Bich, was at the desk and apologized stating that they don't trust this therapist and that this is not the first time she has caused an issue with a scheduled appointment. Linda isn't able to find a time to reschedule so she said we can expect a call from her that same day with a new appointment date.

No call from Linda that day to reschedule so I call the next day to follow up. Linda says they still don't have a new date/time confirmed so she will have to call back. Great. When she finally calls back with a confirmed date - 3 days after our first attempt to go in - I feel it's time to let her know how disappointed we have been with the service and the way the situation was handled and Linda informs me the manager, Bich, was willing to give us a discount of $10 on our next service. $10!!!?? Seriously? Not even a whopping 6% of what we would be paying for the couples massage. I couldn't believe she really just offered $10 after cancelling a treatment and ruining my husbands's bday plans so I asked to speak with Bich again. Bich was in a treatment and would have to call me back. Linda also said she would personally text me the next day on her personal cell phone to follow up (which I thought was weird and unnecessary, but that's what she said so Ok) ...

2 days later and no call or text or any follow up AGAIN. SO I call on Sunday to reconfirm our appointment time and guess who answers, Bich. YAY finally get a chance to explain how awful the experience and communication has been and discuss compensation for the extreme lack in service. Bich starts telling me that the therapist had to cancel because her dad died ((Yet we were told she was stuck in traffic on her way back from Yuma???)) and that they aren't able to compensate more than $10. I explain very clearly that we aren't even upset about the treatment having to be cancelled, we are upset with the way the follow up and communication was handled by herself and Linda. Bich then tells me how stressed out both her and Linda are and can't do anything else - so I reply that maybe if they are unable to perform their job duties perhaps this is not the best job for either of them. --- I obviously cancelled our appointment and will NEVER go back - which is a shame because we live a block away and like to treat ourselves to couples massages on special occasions and have had good experiences there in the past.

I've read other reviews from the past couple months stating that they are under new ownership and people seem to agree this place is crashing and burning real quick. Before even walking in to the waiting room, I could tell the place lost its' class - now cluttered with advertising posters and "best tanning in SD" flags flying by the front door. Feels like a tacky asian massage spot, not a "Hidden Spa" like it once was. Get your act together.
Written June 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

7Serendipity7
Fort Collins, CO149 contributions
Wonderful experience
Oct 2018
Came to Ocean Beach for a girls weekend and we decided to book a spa massage. Lindsay was great and very knowledgeable about some issues I was having and really helped release some of the pain I was experiencing. She gave just the right amount of pressure too. Would highly recommend this place.
Written October 29, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Troy S
Kihei, HI11 contributions
I appreciate Jill's business integrity and moral character resolving my problem.
Jun 2017 • Solo
For my birthday, my wife bought me a package of 6 massages. I used two and then the Hidden Spa on Maui closed down. The new business was contracted to honor the gift certificate. They did not. Jill went out of her way to help me resolve the problem with the new business. In the end, she reimbursed me for the remainder of my credit even though it was not her obligation. Thank you Jill for the integrity that you operate your business with and the moral character that you uphold!
Written May 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Marilyn K
Glengary, WV140 contributions
Same day bookings possible!
Apr 2018 • Friends
We were a party of three. One single massage, and 1 couples massage. All of us were extremely happy. All of our practitioners were knowledgeable and well trained. We had a rough plane flight to SD and were in need of a good massage. They even had a prenatal certified practitioner for one of us as requested. Couldn't be happier. I will use them again and have already recommended them to several people.

FYI they are two blocks from the beach and about a block from Hodads.
Written April 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

b4sence2000
Los Angeles, CA63 contributions
Ohmmm - Relaxation at its best
Oct 2017 • Friends
Once again, I visited with a few girlfriends and had the Girlfriend spa party. It is such a relaxing environment and the massages and facials are great. I loved that they had a current promotion for a free add-on with a booked service and we were allowed to add it onto our package. Once again top notch. My go-to place when I go to San Diego.

Mallory was such a treat to talk to as I booked/confirmed/added services to our reservations.
Written October 18, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Holly R
10 contributions
Misleading and rude.
Mar 2017 • Friends
A friend and I were looking for a place to get our nails done while she was in town. I saw this place here on trip advisor and decided to give it a shot. When we pulled up there was a sign out front listing all of the services that said walk-ins welcome, so we parked, paid for parking and went I to the store only to find that they don't intact do nails. When i mentioned the fact that the sign on the sidewalk lists nails as one of the services, the receptionist blew me off and told me I should have just parked on the street instead of paying for parking. We got there in the evening on a Friday, and there was no parking available. On the positive side, there's a pizza parlour/brewery across the street that is excellent.
Written April 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

renoknows
7 contributions
Disappointing Bday Gift
Oct 2016 • Couples
I made an appointment for my wife on her bday. When she showed up they had no record of the appointment. Apparently the front desk agent forgot to put it in the system (oops). They told her she was mistaken and finally apologized only after my wife called me to confirm. What was meant to be a relaxing morning turned into an awkward situation.They did offer an alternative service for an hour and a half later. Nice try, but unfortunately that was the time of our Brunch reservation. This Spa may be a nice choice if you don't mind a bit of a run around.
Written October 8, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Christina N
36 contributions
Massage
Sep 2016 • Couples
Took my daughter there for the massage and facial it was the best we have ever had will definitely be back next time I'm in town to visit well worth the money
Written September 15, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Janice H
Liverpool, UK12 contributions
so relaxing
Aug 2016 • Solo
I had a full body deep tissue by Courtney and it is the best massage I've ever had in my life! It was a mix of relaxing with deep tissue to release tension! I felt like I was floating afterwards! I would love to go back to San Diego just for a massage! if you are in the area you should try one out! Also the premises were lovely, loads of treatment rooms, relaxing music and aromas to create a holistic ambience!
Written August 27, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 15
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing