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About Aqua Adventures Kayaks & Paddleboards
From kayaks, stand up paddle boards, surf ski and canoes, we offer retail sales, rentals, lessons and host tours and events. Our staff offers a wealth of knowledge and experience. We’re located right on the water on beautiful Mission Bay which makes renting a kayak or paddle board a dream! Whether you’re just trying out kayaking or stand up paddle boarding for the first time, or you’re a discerning pro, we’ve got something to offer you!
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Hours Today: 10:30 AM - 5:00 PM
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Eva L wrote a review Sep 2020
California133 contributions22 helpful votes
CAUTION!!! CAUTION!!! CAUTION!!! I bought the 10 tandem kayaking sessions in good faith because I had such a good relationship with the previous owner and I had hoped to continue the same good relationship with the new owner. As a customer I would come to the shop and rent from them 2/3 times each week. The 10 sessions are managed through a punch card that was issued to me at the time of purchase. After I bought this new punch card, my dog developed a brain tumor which he lived with for three years before he died and we were not able to continue coming. I now live in Oregon and have no use for the card. I am hoping that they will see the card is unused and return the $200 that I paid for it. I have contacted the business FIVE times: May 2020 at 1:05pm. Left message. No return call. July 18th, 2020 at 1:07pm. I spoke to a gentleman who left a message for Ashly, the manager, to return my call regarding the issue. She never called me back. August 10, 2020 at 11:35a Left another message. No return call. Aug 11, 2020 at 12:25a Spoke to Ashley, the manager. She said she would talk to the owner. She never returned my call. Sept 23, 2020 at 3:36p Again spoke to Ashley. She asked for a photo of the punch card and would get back to me. I sent it via email. She never returned my call. I might also add that she tried to tell me that I was "Sh*t-out-of-luck" if I can't sell the punch card to someone else because she didn't want to refund me my money and asked me if I would expect a refund if I bought food and didn't want it. Ummmm.... we're not talking about perishable items here. I strongly urge you to use CAUTION with this company. And BTW, the owner never once contacted me either even though I have called them five times seeking a resolution.
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Date of experience: September 2020
1 Helpful vote
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flounder73 wrote a review Jul 2020
Denver, Colorado19 contributions4 helpful votes
My kids had such a great time over the 4th of July weekend that they wanted to go back and rent SUPs again. So we went back a week later and rented SUPs and a tandem hydrobike. The marina area is pretty calm so my kids had no problem stand up paddling after about 5 minutes. They were hooked! The folks are friendly and knowledgeable and their security dog is so cute. Tip: They have the waiver forms on the ground in front of check in so QR scan the correct one and fill in the waiver. Also, masks are required until you get onto the water so make sure you bring a mask, gaiter, etc.
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Date of experience: July 2020
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Patrick wrote a review Jan 2020
1 contribution1 helpful vote
We got yelled at to leave the property for no reason. I then Called the number to file a complaint and was called a “b*tch” on their phone line. Not kidding. If their calls are recorded, they can pull up the exact moment. All of their associates need to be retrained.
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Date of experience: January 2020
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Response from aquaadv, Manager at Aqua Adventures Kayaks & Paddleboards
Responded Jan 14, 2020
Let me start by saying I'm glad to hear you all got home safely in your drunken stupor. Not going to argue with Patrick, here are the facts: - Alyssa Harvey and her group came off their boat rental completely belligerent - They wanted to continue the party in front of our store drinking on the sidewalk and playing loud music - We asked them to turn off their speaker that was playing way above a reasonable volume, this caused some people in their party to get upset - Alex Hernandez, the drunkest dude in this party became even more obnoxious - Next, they threw something and it stuck a car parked in front of our store, causing a large scratch - At that point YES, they were told to leave the property - Alex acted like a punk and tried to initiate a fight as his friends escorted him away - His brother came over and apologized on his behalf - Everyone who had been drinking, got in the cars and drove off - After they left, Patrick called our business and was demanding to know they name of the employee, was very aggressive, rude and threatening, making statements like "I need to know the name of that person" "You better tell me his name" - I let him know that they had caused enough damage and they needed to stop calling, we had contacted the police and we would be making a report of the situation. Patrick began harassing our business and called back 6 more times in a row. - A police report was filled #20002326 on our behalf As a small business we will hold our customers to a standard of being respectful and will hold them accountable for damaging someone else's property. We do not encourage this kind of behavior whether you are drunk or not.
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M S wrote a review Jan 2020
Columbus, Ohio66 contributions3 helpful votes
I was able to get a surfski without a reservation. I paddled around Mission Bay and into the ocean. Saw several sea lions. The staff was friendly and set me up with everything I needed. Thanks
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Date of experience: November 2019
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LDR Leadership wrote a review Sep 2019
2 contributions
We had a great experience working with Aqua Adventures. We came from the east coast to put on a team-building event for a group of 40. As you can imagine working across the country to make coordination is difficult and they remained flexible and fully supportive throughout. It really made a difference in our event that they supported us so well. If we come back out west again we will without a doubt use Aqua Adventures. Thank you all! LDR Leadership LLC
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Date of experience: September 2019
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