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+1
We had an awesome time out on the water. We chose to cruise the downtown location. Ended up renting the Vectra 17’ for 3 hours and it was more than enough time to cruise the bay from one end to the other. The staff working were all great as well, all super chill and helpful. We look forward from renting from you guys again! …
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Date of experience: September 2020
Helpful
Responded 1 week ago
Thank you for your kind words! We're happy that our staff provided you with a great experience, and we hope to see you at Seaforth Boat Rentals in the near future!
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Review of: 3 Hour Private Sail For Up To 6 People
I have been this business customer for many years.Not the rich one but one that takes vacation and relaxes by giving my family a couple hours and days of fun on boat and water. We had a bad experience on water with a boat that we rented and were told to come back and exchange boats.When we came back manager told us there are no available boats for that day or next day and that they will return our money and he simply left us standing there . I walked to the store and asked for the owner to tell him that we are very unsatisfied and that they ruined our vacation that we looked forward to all year. I got very mild sorry and nothing he could do.It sounded like who cares about you and your vacation and get out of here.I guess he doesn't care about losing customers.…
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Date of experience: August 2020
Helpful
Responded Sep 2, 2020
Thank you for your feedback! We are sorry to hear that you did not have a good experience with your boat rental. As we are in our busy season, our only option was to provide you and your guests with a full refund. At Seaforth Boat Rentals, we strive to provide the best customer service possible, so we hope to see you again in the future to rectify this situation. Have a nice day!
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+1
Had so much fun riding around San Diego Harbor. They told us the drill, 5mins tops and we were on our way. Was really happy with my jet ski. I told them I had a problem once on a jet ski and they understood, got me a better jet ski that was more stable and made sure I felt safe on it while answering all my questions. Super Epic fun adventure. I loved that I could cruise around at my own pace with my cousin, while viewing the stunning San Diego Bay! The staff were really cool and when my friend chickened out they were nice enough to get her a kayak and let her paddle around while we jet skied. They didn't have to do that and it was so kind that they wanted her to have a fun experience too at whatever skill level you were at. She plans on coming back with her kids soon now! Overall amazing experience. You can really get out of your head going out on the water. Jets skis go up to 40mph. It's addicting I might come down every month! I live in LA and this is definitely a fun bucket list adventure to go out and do. Oh and book 2 hours so you can take your time, stop and take in the views. You'll love it! Thank you Seaforth! You helped me create a family experience we will all never forget! Now... I think I might need a customer loyalty card lol, I'm definitely coming back with groups of friends! Ps: if your a veteran you get a discount so make sure you ask for the discount BEFORE you book! Tried to post videos but check out ig: amber.michaelle to see the jet ski videos. I posted them on my ig!…
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Date of experience: June 2020
Helpful
I reserved a limo boat back in March right as things were getting crazy with COVID-19. I cancelled my reservation well ahead of my reservation date of March 29, 2020, which your company policy allows a full refund for. Two months later and I have not received a refund for my $1075.00. I have sent 5 emails asking for a refund and gotten no response. I called your company today and spoke with someone on the phone, who told me I should just contact my credit card company and figure out how to get refunded myself. AWESOME CUSTOMER SERVICE!!!! Interestingly your company is back open and taking new business reservations and people's $, but can't take care of refunds from 2 months ago?…
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Date of experience: March 2020
Helpful
Great service and quality Jetski. Highly recommend this activity. No need for speed if just want to take it slow and enjoy the magnificent view of San Diego!
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Date of experience: February 2020
Helpful
Responded Feb 19, 2020
Thank you for your review Andres! We're happy to hear you had a great experience with Seaforth Boat Rentals. We hope to see you again in the future!
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