Go Boston Shuttle

Go Boston Shuttle: Tickets, Tours, Address, Phone Number, Go Boston Shuttle Reviews: 3.5/5

Go Boston Shuttle
3.5
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Tours and Tickets


3.5
93 reviews
Excellent
40
Very good
11
Average
5
Poor
8
Terrible
29

Benjamin A
Lincoln, UK78 contributions
Just say no!
Feb 2020
This is the first negative rating I have unfortunately ever needed to give on Tripadvisor.

I was travelling to a different country and a city I had never visited before. So I thought it was best to book an airport shuffle, as despite it costing more it would be simple and prearranged/paid for action.

I followed the instructions of where to meet the shuttle and no one was there. i waited for 30 minutes and no one turned up. I spoke to an airport member of staff who confirmed I was in the correct waiting place.

I tried to call different company numbers I could find with no success. I can't remember how but I did eventually get a number to call and spoke to a member of staff. They told me I was waiting in the wrong place and the shuttle was there waiting for me.

I followed the instructions they had given me, walking around only to find out I was back where I had already been waiting. Still no shuttle.was there.

I call them back again and only to be told the shuttle was delayed and would be there in 5 minutes.

10 minutes later and there was no shuttle. So i call them back and they finally admitted that they were short of drivers so I would not be picked up. So here i am strange city, with no idea what or where to go.

So i booked an Uber. I had difficulty finding the their pick up point, but the Uber driver called and and stayed 10 minutes on the phone, giving instructions and ensured I found the correct pick up place where he was waiting for me.

What I have learnt i just simply order an Uber instead of this company.
Written March 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

michael j
Bridgend County, UK4 contributions
Easy does it
Nov 2019 • Couples
Quick and easy to book, my only criticism is that it’s very well sign posted when you leave the departure area. Once there the driver swiftly took us to our hotel. A good service as we used the same company in NYC.
Written November 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

LVMD
51 contributions
Easy ride to airport
Nov 2019
I really appreciate that Go Shuttle in Boston has used a nice and clean car, not the usual old van, to pick me up from my hotel, and 15 minutes early! My driver was friendly and helpful. I wish that this service will always be superb like this one.
Written November 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard K
The positive feedback is greatly appreciated. We hope to see you again when you return to Boston
Written November 14, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

LVMD
51 contributions
Shared ride from Boston Logan Airport
Nov 2019 • Solo
Had to call to make sure my ride is coming. It was just too cold waiting outside the airport terminal. Otherwise, ride to hotel was fine.
Written November 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard K
We are happy to hear you found your van and got to your hotel safely. We understand how you feel about our unpredictable weather.
Written November 10, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dave C
New Broughton, UK25 contributions
Quick and easy transfer
Rang office as weren't sure where to go for pick up, directed us straight to the car, 15 minute journey with no other passengers. Booked return journey too with driver arriving 15 minutes early, again with no other passengers. Roughly $50 round trip which is better than over $50 one way with other taxis. Would definitely use again should we return to Boston
Written November 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard K
I'm glad you enjoyed your ride. We hope to see you in Boston again in the near future.
Written November 10, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Diane G
San Antonio, TX16 contributions
Super convenient
Oct 2019
We used the shared airport shuttle both from the airport to our destination in Boston's North End and back to the airport from our hotel. It was very convenient and the drivers were friendly and knowledgeable about the Boston area. I would definitely use this service again.
Written October 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard K
Thank you for the positive review. We hope to see you back in Boston soon
Written October 29, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Neil D
1 contribution
Disappointed
Sep 2019
We had one contact number where a recorded message was on a loop and no one answered. After waiting 30 mins, an American couple arrived at the meeting point (not clearly signposted). They had 3 numbers and eventually, after trying several times, were able to speak to a person. The shuttle arrived 30mins later.

The driver was helpful and courteous.
Written October 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard K
I apologize for the inconvenience. We have just completed a new texting communication system with all customers to help minimize the phone calls.
Written October 29, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

nvr2ltesue
Orlando, FL3 contributions
Girls vacation
Oct 2019 • Friends
Service was great! Impressed was there waiting for us when we arrived gave us directions phoned ahead. Wow how nice! Very nice driver. Highly a+ recommend.
Written October 19, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Richard K
I am glad you enjoyed your stay in Boston. We hope to see you again soon.
Written October 29, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Raptor777
Sandbach, UK60 contributions
The pickup was on time, comfortable and easy to arrange.
Sep 2019
This is a great service, just ring the number on the booking reference (tip dont forget to put the + infront of the number, it doesnt work without), once through you can arrange your pick up time and chosen location. Easy, ours was on time on time , comfortable and efficient.
Written September 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bob H
Georgetown, United States8 contributions
Good experience
Sep 2019
Driver was waiting for us and communicated from arrival until we loaded into the van. We shared trip with one other stop and enjoyed getting to know the other passengers. Very efficient way to travel to hotel!
Written September 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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