Prudential Center
Prudential Center
4
Architectural BuildingsObservation Decks & TowersShopping Malls
11:00 AM - 9:00 PM
Monday
11:00 AM - 9:00 PM
Tuesday
11:00 AM - 9:00 PM
Wednesday
11:00 AM - 9:00 PM
Thursday
11:00 AM - 9:00 PM
Friday
11:00 AM - 9:00 PM
Saturday
11:00 AM - 9:00 PM
Sunday
11:00 AM - 8:00 PM
About
Prudential Center a destination designed for discovery and experience. Located in the heart of Boston’s historic Back Bay, Prudential Center features over 70 shops, eateries and attractions including major brands such as Aritzia, Canada Goose, Dick’s House of Sport, Eataly Boston, Sephora, and Under Armour. Start your Boston experience 750ft up at View Boston, Prudential Center’s observatory featuring 360° breathtaking indoor and outdoor views and interactive experiences. Once you have viewed the city from above, jump on a Duck Tour to experience the city by land and water. After groups have had a chance to take in the sights, shop and dine at the Pru taking advantage of the complimentary discount shopper card and premiere events! With over 60,000 visitors a day, Prudential Center is one of New England’s top shopping destinations. Come visit us, there is always something new to discover.
Duration: 1-2 hours
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

The area

Address
Neighborhood: Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
How to get there
  • Prudential • 3 min walk
  • Copley • 5 min walk
Reach out directly

See what travelers are saying

  • ShariWestSussex
    Horsham, United Kingdom416 contributions
    5.0 of 5 bubbles
    Wow; fantastic views
    We really enjoyed our visit. 52nd floors to the top. We went at 10 am and there were no queues. Fantastic views. Interactive information screens but the really stars are the guides who know interesting facts and stories. A floor down is an amazing model display with changing backgrounds showing the seasons in Boston.
    Visited September 2023
    Traveled as a couple
    Written September 30, 2023
  • dustythoughts
    Manchester, Connecticut2,164 contributions
    5.0 of 5 bubbles
    Airy shopping experience
    I wandered into the Prudential Center after an appointment at the Apple Store across the street, and thoroughly enjoyed it - I hadn't realized exactly how large it is. You take a short set of stairs/escalators up to the main floor where there's a plethora of upscale stores (Kate Spade, L'Occitane, etc.) to peruse. The Prudential Center is clean and airy, with plenty of ceiling windows to let in daylight. It's also connected to a Sheraton hotel and the Hynes Convention Center, and is right on the Green line. I'd suggest taking the elevator all the way to the Observation Deck on the top level so you can get a truly breathtaking view of the city.
    Visited October 2023
    Traveled solo
    Written October 24, 2023
  • Marsi M
    North Bergen, New Jersey256 contributions
    5.0 of 5 bubbles
    Family Occasion
    I came here in late October with my sister to meet up with the rest of our family and we had a great time. There are so many options to eat and shop at. I honestly wasn't expecting this much and so I was a little overwhelmed. If I am in the area again I will definitely be more prepared to shop and spend money lol!
    Visited October 2023
    Traveled with family
    Written March 1, 2024
  • akt85
    190 contributions
    5.0 of 5 bubbles
    Wear your Red Sox gear on game days for the observation deck
    Me and my dad went to the Prudential Center’s Observation Deck on a Monday morning. Normally it’s $25 for the observation deck but because I was wearing my Red Sox gear for a home game that night, tickets were only $10 per person. No crowds. Ate at the restaurant on top for lunch. Lobster roll was not bad. I can see where it gets crowded in the summer.
    Visited May 2024
    Traveled with family
    Written May 24, 2024
  • Dax
    London, United Kingdom28 contributions
    5.0 of 5 bubbles
    Great site, well worth a visit
    Wasn't sure what to expect, our hotel resort fee gave us free access. Was really impressed, great views from 54th floor. Also had a great 3D model of Boston with cool graphics and music. Also had an immersive screen which showed Boston highlights in a 10 minute loop. Well worth a visit and even better if you can score complimentary tickets!
    Visited May 2024
    Traveled as a couple
    Written May 28, 2024
  • Ruth C
    10 contributions
    3.0 of 5 bubbles
    Good views. Food ok
    Great views of Boston Food good. Drinks ok but didnt have a gin cocktail on menu as no tomato juice. Service starts good but then plates taken away before both parties had finished eating. This appears common in USA but not acceptable in UK. This alone negates any chance of a romantic meal as it is like having a quick lunch in a staff canteen. Then the bill which had been pre paid as part of viewing ecperience took half an hour to sort out as two extra drinks had been purchased. Would recommend for views.
    Visited June 2024
    Traveled as a couple
    Written June 20, 2024
  • Mark S
    2 contributions
    4.0 of 5 bubbles
    Why a processing fee?
    We visited the View Boston observation deck at the Prudential Center last week. Overall, it is extremely well done, and the views are great. My one complaint is that when we purchased our tickets at the ticket kiosk downstairs, we were charged a processing fee of $4.00 per ticket. I don't understand what this is for, since we weren't purchasing the tickets from a third party, we were buying them at the attraction itself. This just seems like looking for a way to nickel-and-dime visitors.
    Visited July 2024
    Traveled with family
    Written July 31, 2024
  • Michelle S
    2 contributions
    5.0 of 5 bubbles
    WOW! Prudential Center is incredible!
    Wish we had found Prudential Center sooner. Fantastic spot! So well done…but the best part was our guide Ben. He is knowledgeable, professional, kind and truly passionate about sharing his city. As many times as we’ve been to Boston, we learned so much with him and he offered new places for us to go. Prudential Center is lucky to have him. Spending time at the center with Ben was a highlight of our trip and we will definitely go back to the center because of him.
    Visited August 2024
    Traveled with family
    Written August 12, 2024
  • Toni
    48 contributions
    5.0 of 5 bubbles
    A view to a kill
    Fantastic views of Boston. We were looking at it was a clear sunny day so we got really great views from the view deck. Quite a pleasant experience but not for those who are afraid of heights like me so I just kind of looked straight out rather than down! The rest of the family thought it was fantastic. We also ate at the bistro one floor down with fantastic views the food was not too bad a little expensive but it was a treat for the day.. definitely worth a trip and also there is a shopping mall at the ground level of this building which is quite handy.
    Visited August 2024
    Traveled with family
    Written August 25, 2024
  • Alexandra Arrivillaga
    Newton, Massachusetts399 contributions
    5.0 of 5 bubbles
    “ Visit this place “
    So I come here all the time . This is a cool place to visit. Whether you’re a local or a tourist. It has good shops , food and the vibe is welcoming. The parking is difficult. They have a garage though . The price is not too bad for the value.
    Visited August 2024
    Traveled solo
    Written September 9, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles1,648 reviews
Excellent
750
Very good
616
Average
227
Poor
32
Terrible
23

lex y
New York City, NY55 contributions
1.0 of 5 bubbles
Sep 2020 • Couples
Had a lot of trouble getting out of this parking garage after visiting the mall for a couple of hours. We spent a total of $103 dollars at the mall (CVS and CPK) and the the guys in the office wanted to charge us $15 because first they said that the ticket validation only allows us a discount and when they said we had to spend minimum of $100 to get free parking, I showed them my receipts to prove I spent more that $100 and then they said there is no date on the CVS receipts!!! (what receipt doesn’t have a date and time stamp on it?!?!) When I corrected them and showed the dates on the CVS receipt they accused me of being rude and insisted it is not their fault my receipts dont have dates on them and that they’re only following the rules. Anyway we went back and forth and finally they conceded. In the end, I just thanked them and walked away because I just wanted to get out of there and will never go back. I didn’t appreciate these people making me feel like I am the one not following rules when the rules are not even transparent.
Written September 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Toni
48 contributions
5.0 of 5 bubbles
Aug 2024 • Family
Fantastic views of Boston. We were looking at it was a clear sunny day so we got really great views from the view deck. Quite a pleasant experience but not for those who are afraid of heights like me so I just kind of looked straight out rather than down! The rest of the family thought it was fantastic. We also ate at the bistro one floor down with fantastic views the food was not too bad a little expensive but it was a treat for the day.. definitely worth a trip and also there is a shopping mall at the ground level of this building which is quite handy.
Written August 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ruth C
10 contributions
3.0 of 5 bubbles
Jun 2024 • Couples
Great views of Boston
Food good.
Drinks ok but didnt have a gin cocktail on menu as no tomato juice.
Service starts good but then plates taken away before both parties had finished eating. This appears common in USA but not acceptable in UK.
This alone negates any chance of a romantic meal as it is like having a quick lunch in a staff canteen.
Then the bill which had been pre paid as part of viewing ecperience took half an hour to sort out as two extra drinks had been purchased.
Would recommend for views.
Written June 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

tinagud
Benson, AZ44 contributions
1.0 of 5 bubbles
Aug 2022
Booked the Prudential Center in Boston in June for August. Received an email our reservation was cancelled 4 days from our arrival while we were already on vacation. Wasted a 1/2 day of our vacation trying to book another similar accommodation. It's been 30 days and we still have not received a refund even though it only took them 2 days to charge our credit card. Terrible company. Do not do business with them.
Written September 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

akt85
Madison190 contributions
5.0 of 5 bubbles
May 2024 • Family
Me and my dad went to the Prudential Center’s Observation Deck on a Monday morning. Normally it’s $25 for the observation deck but because I was wearing my Red Sox gear for a home game that night, tickets were only $10 per person. No crowds. Ate at the restaurant on top for lunch. Lobster roll was not bad. I can see where it gets crowded in the summer.
Written May 24, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

363cymru123
Cardiff, UK127 contributions
5.0 of 5 bubbles
Aug 2023
We booked our tickets to the viewing decks at opening time within the prudential shopping mall. They open 10am and close at 10pm, last up in the lifts is at 9pm. As we went at opening time we were the first ones up to the viewing decks that day and had the place to ourselves, there was no waiting for lifts or getting in line for security etc. You can pay extra to cut the waiting times for these though if you go later in the day or evening.
The views are spectacular of Boston. There are interactive touch screens to get all sorts of information about almost anything relating to Boston whether its places to eat and drink, places of interest to visit like the public library and museums etc and everything sport related. It really had much more going on here than you might imagine. If you do visit this attraction I'm sure you won't be disappointed, spend as much time as you like here, there are not time limits.
Written August 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mark S
2 contributions
4.0 of 5 bubbles
Jul 2024 • Family
We visited the View Boston observation deck at the Prudential Center last week. Overall, it is extremely well done, and the views are great. My one complaint is that when we purchased our tickets at the ticket kiosk downstairs, we were charged a processing fee of $4.00 per ticket. I don't understand what this is for, since we weren't purchasing the tickets from a third party, we were buying them at the attraction itself. This just seems like looking for a way to nickel-and-dime visitors.
Written July 31, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

plpl
Boston, MA94 contributions
1.0 of 5 bubbles
Apr 2021
We were the today (Easter Sunday 2021) . I have limited mobility. Both the elevator and escalator at the main entrance were down. We tried to enter at the Eataly entrance but there was a staff person outside of Eataly , she said she could not let us in even though I explained the situation to her. Horrible, not handicapped friendly and heartless.
Written April 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ShariWestSussex
Horsham, UK416 contributions
5.0 of 5 bubbles
Sep 2023 • Couples
We really enjoyed our visit. 52nd floors to the top. We went at 10 am and there were no queues. Fantastic views. Interactive information screens but the really stars are the guides who know interesting facts and stories.
A floor down is an amazing model display with changing backgrounds showing the seasons in Boston.
Written September 30, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michelle S
2 contributions
5.0 of 5 bubbles
Aug 2024 • Family
Wish we had found Prudential Center sooner. Fantastic spot! So well done…but the best part was our guide Ben. He is knowledgeable, professional, kind and truly passionate about sharing his city. As many times as we’ve been to Boston, we learned so much with him and he offered new places for us to go. Prudential Center is lucky to have him. Spending time at the center with Ben was a highlight of our trip and we will definitely go back to the center because of him.
Written August 13, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Prudential Center - All You Need to Know BEFORE You Go (2024)

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