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  • Excellent73%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible1%
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3 McKinley Sq, Boston, MA 02109-2609
Downtown
+1 617-310-6300
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Reviews (142)
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All reviews observation deck clock tower marriott vacation club financial district separate living marriott owners cheap breakfast degree view of the city the north end quincy market views are amazing historic building faneuil hall boston skyline historical sites freedom trail observatory
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1 - 10 of 122 reviews
Reviewed 2 weeks ago

I wanted to go up in the Custom House Tower for years. Finally made it and the views didn't disappoint. However, I wish there had been a tour of some sort to tell us about the history of the tower. I know there´s a lot...More

Date of experience: August 2019
1  Thank EIKOOC
Reviewed 3 weeks ago

This review is for the Custom House as an activity. (I have also stayed at the hotel and reviewed that separately.) The observation deck is worth the visit here! I believe if you are not a guest at the hotel, you're restricted in the times...More

Date of experience: August 2019
Thank elephantastic7
Reviewed July 8, 2019

I've stayed at all the best hotels in Boston several times each over the years and can easily say you'll go a long way to beat the location of the Marriott Custom House! Just here for my birthday bash with a friend in May. The...More

Date of experience: May 2019
Thank Katherine B
Reviewed May 15, 2019 via mobile

I stayed here recently with my family. We have a room with 1 bedroom and a sofa bed and we had a great stay. The location is perfect, right next to the tube station and walking distance to most areas. The hotel itself is customs...More

Date of experience: May 2019
Thank lauracook2019
Reviewed May 7, 2019

This is a review of the building NOT the hotel. That is under "hotels". This is an awesome old building that Marriott put a ton of money into. Just going into the lobby and looking UP is worth the visit! You can also go up...More

Date of experience: May 2019
2  Thank lucycan
Reviewed May 3, 2019

The Custom House personnel are SO pleasant and accommodating ;26th floor observation deck is special. If not a guest, simply ask how you can get to the 26th floor to see the Falcons nesting and the outside observation walkway.

Date of experience: May 2019
2  Thank Boscobel28
Reviewed April 21, 2019

Coolest Hotel ever... the loft rooms are fun, service excellent and the views from the top floor viewing deck are a must...

Date of experience: April 2019
Thank Rob S
Reviewed March 24, 2019 via mobile

We were recommended to view the tower by a tour guide. The building is amazing and there is a $7 charge to go to the observation level. You can go at 2pm or 6pm daily. All of the money goes to the Boston’s Children Hospital....More

Date of experience: March 2019
Thank plymouthfoodfairy
Reviewed March 11, 2019

I went to the top one afternoon for the view. It was amazing to say the least. I did find out that you could also go to another area to see the clock in detail but I did not have a chance to go there...More

Date of experience: October 2018
Thank kappy26
Reviewed February 24, 2019

The Custom House is a really great looking building, constructed along neoclassical lines, it resembles a four faced Greek structure with a roman style dome surrounded by 36 fluted Doric granite columns. Construction started in the mid 1800 with funds provided by US President Andrew...More

Date of experience: March 2018
Thank Michael B
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Nearby
Downtown
The largest area of the city, Downtown is rich with
historical and iconic sites in Boston. Stroll through
one of Boston’s most famous green spaces, the Boston
Public Gardens, check out and make way for duckling
statues, picnic under a beautiful tree overlooking the
pond, and walk over the iconic footbridge where,
during summer time, you will catch a swan boat toting
children and eager tourists through the pond. Have
...More
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Questions & Answers
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sharon591
September 13, 2019|
AnswerShow all 2 answers
Response from Boscobel28 | Reviewed this property |
Yes, it generally open for the entire day. Also, the in-house conducted tour is of interest to the first time visitor. Finally, the Black Rose, across the street, serves a good breakfast. Marriott breakfast buffet, not so... More
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Gloria J
June 18, 2019|
AnswerShow all 4 answers
Response from Red_Canoe | Reviewed this property |
Parking isn't a problem. They have valet service. However, there are many parking facilities around and near the hotel if you prefer to park your own vehicle.
0
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Barbara T
January 16, 2019|
AnswerShow all 3 answers
Response from 57betsya | Reviewed this property |
Yes you’re correct. You can book it like any other hotel. You will love it.
0
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